TAFARA JONATHAN MACHAYA
IT Support Specialist
177-1 Futago, Harima-cho, Kako-gun. Hyogo Prefecture. LEOPALACE HAPPINESS 18 Room 103
Summary
My passion for Information Technology enabled me to lay the groundwork and grasp the basics of IT, ICT and Business IT diagnostic skills during my travels and work experience in China and currently Japan.
An aspiring IT technician seeking an opportunity to show you how he can help your organization/company meet its goals. Organized and dependable candidate successful at managing multiple priorities with a positive attitude.
Willingness to take on added responsibilities to meet team goals. Savvy expert experienced in troubleshooting computer hardware and software issues in customer-focused environments.
Possesses comprehensive knowledge of standard operating systems, networking protocols and technical support procedures. Skilled in identifying and resolving complex technical problems.
Overview
6
6
years of professional experience
12
12
years of post-secondary education
Work History
Service Desk Analyst
HCL JAPAN LTD.
08.2023 - Current
- Helpdesk ticketing system and monitoring, Windows Server troubleshooting.
- Incident Tracking and analysis, Network Problem Identification, Information gathering and organizing.
- Engaged in user support interactions via telephone, chat and email platforms.
- Reduced ticket resolution times with thorough troubleshooting and effective communication skills.
- Assisted in training new team members on service desk procedures, tools, and best practices.
Assistant Language Teacher (ALT)
BORDERLINK.INC.
03.2023 - Current
- English language Teacher (Elementary and Junior Highschool), Assisting in creating lesson plans and game activities, Field training and consultation for new ALT arrivals, Member of the English Exchange Friendship Program (HIFA), Remote IT Office Support (Application software)
- Provided one-on-one support for students with learning disabilities, enabling them to excel in their coursework.
- Implemented behavior modification strategies, resulting in improved self-regulation and classroom participation among students.
- Teacher in charge of the English Speaking/Writing Club. With this role, I promote a positive and inclusive learning, free environment, encouraging students to embrace language learning with confidence and curiosity.
IT HELPDESK SUPPORT
CHRISTIAN AID UK
5 2015 - 2 2017
- Collected/established project information, Network monitoring/ Telecommunications configuration, Report writing using Microsoft Word/Excel/Presentation
- Driving Duties (Transporting Country Directors), Cloud server monitoring and planning
- Reduced downtime for users by promptly troubleshooting and diagnosing software and hardware problems.
- Coordinated with vendors for hardware/software upgrades or replacements when needed for optimal system functionality.
- Deploying new hardware, server backups & evaluating new software & security risks
IT Technician
SAI SYSTEMS DIGITAL
01.2022 - 03.2023
- Conducted follows ups with clients to ensure satisfaction of their goods and services purchased, and arranged modifications/maintenance of IT equipment
- Provided consultation and IT project planning, Upgraded systems to enable compatibility with new software, installed updates, and provided maintenance for hardware equipment
- Monitored systems in operation and quickly troubleshot errors.
- Responsible for the setting up of all IT based equipment, Designed network topologies and configured switch and hub routers using LAN RJ45 (Cat6 and Cat8) cables
TECHNICAL SUPPORT ANALYST
ACTION AID ZIMBABWE
05.2020 - 03.2021
- Responsible for the Cyclone Idai beneficiary database management, Monitored data and software maintenance/installations,
- Installed, configured and routed network equipment (Switches, Hubs, Repeaters, LAN cables (Cat6)
- Driving/enumerator duties (Conducting Cloud server errands), Performed PC Disaster Recovery Planning, Coded qualitative data from rapid assessments
- Participated in regular team meetings to discuss ongoing cases, share progress updates, and identify opportunities for collaboration.
- Improved customer satisfaction by providing timely and accurate technical support to endorsers.
Education
Bachelor of Computer Science and Technology - Computer Engineering
UNIVERSITY OF SCIENCE AND TECHNOLOGY LIAONING
Anshan, Liaoning 03.2017 - 05.2021
Level 4 Diploma in Business Information Technology (UK) – Manchester - Business Information Technology
SPECISS COLLEGE
Harare, Zimbabwe 01.2013 - 05.2014
‘O’ And ‘A’ LEVEL GCSE CAMBRIDGE CERTIFICATES - Cambridge International Education
PRINCE EDWARD SCHOOL HARARE
Harare, Zimbabwe 01.2007 - 04.2012
Skills
Technical Support
Experienceandskills
- Telecommunications (Network Analyst/ Engineer)
- Teaching English as an Assistant Language Teacher (ALT)
- ICT Research and Projection Management
- Operating Systems/ Hardware/ Software installation and Configuration
- Junior Systems Administrator
- IT Support Specialist
Languages
English
Native language
English (Native Speaker)
Proficient
C2
Shona (Native Speaker)
Proficient
C2
Chinese: Simplified Mandarin (Work Knowledge)
Intermediate
B1
Japanese (Work Knowledge)
Intermediate
B1
References
- Ms T. Mandimutsira, Emergency Programme Officer, Action Aid, Rusape, +393314156965, tburg89@gmail.com
- MR J. RUNESU, ICT Senior Administration, Sai Systems Digital, Harare, +263772353169, masterkayceejk@gmail.com
- TOFT JORDAN, Hyogo trainer, Borderlink.Inc, Hyogo, +817033516033, jordan.toft@borderlink.co.jp
Interests
Technology
Computer Hardware Companies
Software Development
Research and Development
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Service Desk Analyst
HCL JAPAN LTD.
08.2023 - Current
Assistant Language Teacher (ALT)
BORDERLINK.INC.
03.2023 - Current
IT Technician
SAI SYSTEMS DIGITAL
01.2022 - 03.2023
TECHNICAL SUPPORT ANALYST
ACTION AID ZIMBABWE
05.2020 - 03.2021
Bachelor of Computer Science and Technology - Computer Engineering
UNIVERSITY OF SCIENCE AND TECHNOLOGY LIAONING
03.2017 - 05.2021
Level 4 Diploma in Business Information Technology (UK) – Manchester - Business Information Technology
SPECISS COLLEGE
01.2013 - 05.2014
‘O’ And ‘A’ LEVEL GCSE CAMBRIDGE CERTIFICATES - Cambridge International Education
PRINCE EDWARD SCHOOL HARARE
01.2007 - 04.2012
IT HELPDESK SUPPORT
CHRISTIAN AID UK
5 2015 - 2 2017
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