Swathi Chandrashekar

E-commerce Domain (Advertisement Management Web Application)
Built a Software Web Application Campaign Management Platform for Businesses to manage Ad distribution and Track Ad sales Revenue. Handling services for Display Ad, Category Ad & Search Word Ad on Rakuten Marketplace.

• Providing E2E support in Ad campaign creation and management, Ad Sales & Creative operations as per the Business and Merchant needs.
• Japanese language proficiency to interact with Business teams, handling business regular meetings / requirement discussions in Japanese language, building a strong rapport with stakeholder management for smooth communication
• Managed full product lifecycle, from ideation through post-launch support, ensuring consistent quality control measures were in place.
• Coordinated project planning and execution with team members and team leads.
• Thrived in fast-paced, highly-adept team to develop and prioritize product features and build product roadmap along with the business teams.
• Effectively managing team members to deliver project milestones and within deadlines.
• Managed stakeholder expectations effectively throughout the entire product development process.
• Continuously monitored customer feedback channels after launch to gather insightful data for future iterations or updates.
• Optimized product performance with data-driven analysis and continuous improvement initiatives.
• Prioritized roadmap in order to achieve product goals and metrics.
• Implemented Agile methodologies for more efficient project management and team collaboration.
• Led cross-functional teams to deliver high-quality products on time and within budget constraints.
• Increased customer satisfaction, gathering and incorporating extensive user feedback into product improvements.
• Enhanced product usability, overseeing user interface design improvements based on user testing and feedback.
• Improved product lifecycle management, streamlining processes from concept to launch.

• Experience in Oracle Application R12 O2C (Order to cash process), using different forms of Oracle Apps.
• Setting up Oracle Partner Accounts for Finance Account Creation and setting up vendors using Oracle R12 TCA application
• Proficiency in Database Management Process for Customers in Japan and maintain their business requirements and products purchase documents in our database.
• Skills on UAT testing for the enhancement of process and handling calls about testing results with the Japan team.
• Translating data provided by the customer from Japanese to English, setting up the information on the database.
• Excellent Project management skills, Proactively Managing Queue, assigning work, and handling mails from Japan.
• Assist in preparation of regulatory Quality documents about the Process.
• Enhanced data accuracy by automating data cleansing processes, significantly reducing manual errors

• Worked as a Project Engineer for EMC Storage support, for the client EMC and for the product NAS - Celerra using Oracle CSI application. Providing support for monitoring & troubleshooting issues from the Global Command Center to clients across the globe.
• Handling Customers from Japan and communicating with them in Japanese Language to understand the issue and helping customers to resolve it.
• Resolved issues and escalated problems with knowledgeable support and quality service.
• Resolved complex technical issues through effective problem-solving techniques and root cause analysis.
• Provided expert support for end-users, ensuring optimal system performance and user satisfaction.
• Trained junior engineers on best practices related to system administration, providing guidance and mentorship for their professional growth.
• Knowledge on Windows and Unix (Joining and Unjoining CIFS and NFS and NDMP). commands used to execute on customer’s box to resolve the issue.