Suzuno Yamakawa

• Joined Aloft Tokyo Ginza as a Sales & Marketing Coordinator.

• Supported Sales & Marketing activities including creating promotional flyers, restaurant promotions, seasonal campaigns, and event-related marketing materials.

• Assisted with internal coordination for hotel events, restaurant promotions, and branding activities.

• Assumed additional responsibilities in the absence of a Sales Manager.

• Independently handled a broad range of sales operations for Aloft Tokyo Ginza, including corporate accounts and group business management.

• Managed annual corporate contracts, negotiated rates, and maintained client relationships.

• Prepared proposals, quotations, contracts, and handled client communications for group and corporate business.

• Coordinated group reservations, rooming lists, pre-arrival arrangements, and VIP requests.

• Managed group payment arrangements, billing coordination, and communication with Finance and Reservations teams.

• Acted as the main liaison between clients and internal departments including Front Office, Reservations, Finance, Food & Beverage, and Operations teams.

• Supported smooth group arrivals, departures, and on-site operational coordination.

• Assisted with restaurant and bar-related sales opportunities and contributed to revenue generation activities.

• Worked in a lean operational structure requiring cross-functional coordination, multitasking, and independent problem-solving skills.

Opened Oakwood Suites Yokohama as a pre-opening team member and was responsible for a wide range of Front Office operations.
As the property did not have separate Bell or Concierge divisions, supported various guest services including lounge operations, check-in/check-out procedures, and overnight shifts.

Coordinated group payment arrangements for long-stay and medium- to long-term guests, ensuring seamless billing processes.

• Compiled reports on front office activities and performance metrics, providing insights for senior management decision-making.
• Coordinated room allocations, taking into account guest preferences and special requests.
• Resolved customer complaints promptly, enhancing guest satisfaction and loyalty.
• Supervised front office operations and led a team of receptionists and administrative staff.

• Joined Dai-ichi Hotel Tokyo as a new graduate employee.

• Selected as a representative of the new graduate employees and assigned to the Front Office department.

• Handled overall front desk operations including check-in/check-out procedures, guest assistance, and telephone inquiries.

• Supported Bell Service operations including luggage assistance, escorting guests to guestrooms, and providing hotel facility information.

• Assisted Concierge services including restaurant reservations, sightseeing guidance, and transportation arrangements.

• Provided hospitality-focused service to both domestic and international guests.

• Worked closely with other departments to ensure smooth guest experiences and operational support.

• Developed customer service skills, multitasking abilities, and problem-solving capabilities through daily operations.