SUMAN SHAHI
Summary
Experienced and customer-focused Front Desk professional with a proven track record of efficiently managing guest services, reservations, and communication. Skilled in multitasking and problem-solving to ensure guest satisfaction and retention.
As a dedicated front desk professional, I have demonstrated exceptional skills in guest relations, reservation management, and administrative functions. My achievements reflect a commitment to enhancing guest experiences, increasing revenue, and improving operational efficiency; I am eager to bring my expertise and passion for hospitality to your esteemed hotel.
Overview
2
2
years of professional experience
Work History
FRONT OFFICE RECEPTIONIST
Daiwa Roynet Hotels Co., Ltd.
09.2022 - Current
- Managed busy reception area, greeting guests and answering phones professionally
- Coordinated office calendar, scheduling appointments and meetings efficiently
- Handled incoming and outgoing mail and packages with accuracy and organization
- Provided excellent customer service, resolving inquiries and issues promptly
- Managed busy reception area, greeting guests and handling check-ins/check-outs efficiently.
Education
INTERNATIONAL HOTEL BUSINESS -
Tokushima Anabuki College Vocational School
03.2022
Skills
- Customer Service
- Problem-solving
- Microsoft Word
- Microsoft Excel
- Social Media Marketing
- Reservation Management
Languages
Hindi
Advanced
C1
Japanese
Advanced
C1
English
Advanced
C1
Nepali
Proficient
C2
Timeline
FRONT OFFICE RECEPTIONIST
Daiwa Roynet Hotels Co., Ltd.
09.2022 - Current
INTERNATIONAL HOTEL BUSINESS -
Tokushima Anabuki College Vocational School