Subhashini Chandrasekaran

• Led day-to-day operations, including SLA/KPI management, metrics tracking, and business operation indicators (BOIs), ensuring adherence to established standards and performance targets.
• Utilized SuccessFactors to facilitate seamless management of workforce operations.
• Through SuccessFactors, actively drove initiatives aimed at enhancing employee engagement, fostering collaboration, and optimizing productivity. Aligned closely with organizational objectives, resulting in tangible business results and contributing to overall success.
• Collaborated with team members to develop comprehensive Training Calendar, aligning with organizational goals and objectives. Coordinated scheduling and resource allocation to ensure timely delivery of training programs while considering availability and preferences of participants.
• In charge of creating engaging training content on various non-technical topics in line with company policies and procedures covering range of generic subjects to meet diverse learning needs of employees.
• Responsible to oversee content to ensure its relevance, accuracy, and alignment with organizational goals and values.
• Proven track record of leading and supporting HR transformation projects within Shared Services Centers (SSCs), focusing on process standardization, automation, and consolidation of service offerings to improve employee experience.
• Tracking and evaluating effectiveness of training programs through assessments, feedback, and performance metrics. Analyzing training outcomes and identifying areas for improvement.
• Providing administrative support to training department, including scheduling training sessions, managing training logistics, and maintaining training records and databases.
• Analyze and track training performance and requirements, reporting and assessing to ensure employees are up-to-date with company's latest developments and aligned with organizational goals and values.

During my tenure at Grundfos, I held diverse roles and responsibilities spanning across several key areas such as HRSS, Training and Development, Talent Management, Stakeholder Management,Client Relationship Management.

[HR Shared Services]

• Led team of 4 member HR team in spearheading and implementing range of employee engagement initiatives, including HR Orientation sessions, HR Briefing sessions, HR Surveys, and various employee events.
• Worked collaboratively with cross-functional teams to ensure seamless coordination and execution, fostering a positive and inclusive workplace culture.
• Managed day-to-day HR operations to ensure compliance with both global and local market laws and guidelines. Oversaw activities such as employee onboarding, payroll processing, benefits administration, performance management, and employee relations.
• Strengthened stakeholder relationships with regular communication, resulting in improved alignment on strategic initiatives.
• Developed high-performing teams by recruiting top talent and fostering an environment conducive to professional development and personal growth.
• Developed and implemented new strategies and policies in collaboration with executive partners to establish and achieve long-term business objectives, providing company with strong and sustainable organizational leadership.
• Established and directed successful programs focused on Employer Branding with Employee Value Proposition.
• Optimized process of creating and maintaining standard operating procedures (SOPs) and process documentation to streamline operations and enhance efficiency.
• Supported Global HR transformation projects within Shared Services Centers (SSCs), focusing on process standardization, automation, and consolidation of service offerings to improve employee experience.
• Played active role in contributing to ad hoc HR initiatives initiated on global scale, offering innovative ideas and solutions to enhance HR community's effectiveness.
• Actively participated in Global HR sessions, providing strategic input representing regional perspective and offered actionable recommendations to address emerging challenges and capitalize on opportunities for organizational growth and development.

[HR Policies, Processes and Systems]

• Initiated strategic enhancements to internal HR processes, systems, and communication channels to elevate overall service experience.
• Actively made initiatives to streamline internal HR processes and systems, leveraging technology and automation to increase efficiency and effectiveness.
• Collaborated with cross-functional teams to review and update HR policies and practices, ensuring alignment with local regulations and governance standards.
• Delivered training sessions aimed at educating people managers and employees about policy and system changes, fostering transparent communication and comprehension of associated implications.
• Actively engaged stakeholders to gather feedback and insights, enriching decision-making processes and refining policy implementation strategies

[Onboarding]

• Serve as the primary point of contact for new employees and hiring managers from offer acceptance through onboarding, ensuring a seamless transition and fostering a positive experience for both parties.

• Coordinate and facilitate orientation sessions for new hires, providing essential information about company policies, procedures, and culture to facilitate their integration into the organization.

• Utilize principles of Design Thinking and Agile methodologies to design and deliver an optimized onboarding experience. Continuously iterate and improve the process based on feedback and data-driven insights to enhance effectiveness and employee satisfaction.

[Stakeholder management]

• Collaborate with stakeholders and internal colleagues in a proactive and consultative manner to effectively execute and deliver a comprehensive range of HR functions, encompassing,talent management and development, employee engagement, and other HR responsibilities and projects as assigned.

• Work closely with project owners to ensure alignment with organizational goals and objectives.

• Serve as the primary point of contact for external stakeholders to provide professional advice on the interpretation of HR policies and procedures, global HR processes, talent management strategies, and recruitment practices.

[Report &Analytics]

• Proficient in monitoring team performance, developing reports and dashboards for customers and management, and using feedback mechanisms to drive operational improvements.
• Have analyzed and reported sales track performance, monitor key performance indicators (KPIs), and analyze sales trends using SAP-SD, which has enabled businesses to make data-driven decisions

[TRAINING & DEVELOPMENT]

[Programme Development]

• Prepared training program calendar and designed program content in collaboration with Vertical Heads for Channel Partners/Customers, focusing on competency mapping, skill enhancement, and training requirement analysis.
• Rolled out people development initiatives and interventions, managing end-to-end training solutions from induction to training effectiveness measurement.

[Programme Implementation]

• Orchestrated planning, organization, and implementation of training requirements for Dealers, Distributors, Customers, and Internal employees.
• Identified external trainers/Internal product experts and coordinated with trainers to organize in-house training programs, including creation of customized training materials.

[Training Appraisal]

• Developed metrics for mandatory learning hours and certifications linked to assessments to establish comprehensive body of knowledge within organization.
• Monitored personal development plans for employees post-training and assessments, assessing training effectiveness through pre and post-training audits.

[University Program]

• Organized factory visits for college students, school students, and customers to raise awareness about energy and water conservation practices, promoting environmental sustainability and responsible resource management.
• Coordinated programs for engineering graduates to support their academic progress, providing guidance, resources, and opportunities for professional development and career advancement.

• Managing onboarding process for new hires, ensuring smooth transition into organization.
• Building and maintaining relationships with customers by providing product information, addressing inquiries, and resolving issues in timely manner. Ensuring customer satisfaction and retention.
• Addressing employee inquiries and concerns regarding HR policies, benefits, and employment issues.
• Supporting performance appraisal processes, including goal setting, performance feedback, and performance evaluations.
• Assisting in identifying training needs and developing training materials and resources.
• Maintaining accurate and up-to-date employee records, including personnel files, attendance, and leave records.
• Processing HR-related documentation, such as employment contracts, offer letters, and separation agreements.
• Collaborating with HR team members and stakeholders to achieve departmental goals and objectives.

• Collaborating with cross-functional teams such as sales, marketing, product development, and customer service to ensure alignment and integration of training initiatives with overall business objectives.
• Providing administrative support to training department, including scheduling training sessions, managing training logistics, and maintaining training records and databases.
• Tracking and evaluating effectiveness of training programs through assessments, feedback, and performance metrics. Analyzing training outcomes and identifying areas for improvement.
• Tracking and evaluating effectiveness of training programs through assessments, feedback, and performance metrics. Analyzing training outcomes and identifying areas for improvement.
• Assisting in development and coordination of training programs for sales representatives and customers. Organizing training sessions, workshops, and seminars to educate participants about products, services, and sales techniques