Stephen Cook

Managed inventory of computer equipment, standardizing hardware configurations for ease of maintenance and scalability.

• Configured hardware, devices, and software to set up work stations for employees.
• Diagnosed and troubleshot hardware, software and network issues.
• Optimized system performance, conducting routine checks and addressing potential issues before escalation.
• Maintained detailed documentation of technical issues, resolutions, and knowledge base articles for future reference.
• Reduced downtime by quickly diagnosing and resolving hardware, software, and network issues.
• Collaborated with cross-functional teams to ensure seamless integration of new systems and technologies.

• Assisted in the rollout of new camera systems and devices across the state.
• Manage and maintain a roster for our support staff ensuring business hours and on-call hours are covered 7-days a week.
• Maintaining of access permissions across various physical locations.
• Provided remote technical support for a large number of Road safety camera operators.
• Assisted staff in the transition to working from home during the recent Covid-19 outbreak.
• Provided training to multiple new staff members within the IT support Team.

• Generated 83A documentation for court proceeding, ensuring prescision and compliance with legal standards.|
• Spearheaded improvements in record-keeping procedures, resulting in significant time savings for the department.
• Promoted a positive work environment by actively participating in team meetings and contributing constructive feedback on departmental initiatives.
• Ensured data security by implementing strict access controls and adhering to confidentiality protocols.