Cross-Cultural Communication – Enjoy collaborating with people from diverse backgrounds and using bilingual communication (English & Japanese) to bridge technical and business needs
SRIJANA KHARAL
AV Support Desk
Nakano-ku
Summary
With a solid background in both academic and professional settings, I have developed exceptional communication, coordination, and problem-solving skills-particularly in fast-paced, multicultural environments. In my current role in the AV industry, I have consistently demonstrated the ability to manage client support, engineer scheduling, and technical issue resolution with precision and accountability. I excel at identifying client needs and proactively delivering timely, practical solutions. My multilingual capabilities and adaptability allow me to build strong relationships and ensure seamless collaboration across diverse teams. I approach every task with a strong sense of responsibility, professionalism, and a commitment to excellence.
Overview
8
8
years of professional experience
4
4
years of post-secondary education
4
4
Languages
Work History
AV Support Specialist
Global Vision Multimedia
04.2024 - Current
- Deliver technical support for audiovisual (AV) systems, including installation, routine maintenance, basic troubleshooting, and coordination of RMA procedures
- Efficiently schedule site visits and manage engineer assignments to ensure timely resolution of technical issues
- Act as a liaison between clients and engineers, facilitating clear and effective communication in both English and Japanese
- Handle client inquiries via email and phone with professionalism, providing prompt and accurate responses
Customer Support
Qs Remittance Service
01.2019 - 01.2024
- Assisted foreign customers with remittance procedures and inquiries
- Provided multilingual support in Nepali, Hindi, English, and Japanese
Customer Service & Store Operations
Burger King Japan
01.2017 - 01.2024
- Managed customer service tasks including cashier duties, store maintenance, and stock management
- Maintained smooth store operations through teamwork and multitasking
Education
Business Economics - Business Economics Major
Tokyo International University - Faculty of Economics (E-Track)
04.2020 - 04.2024
High School - undefined
Asuka High School
Skills
- Japanese Language Proficiency Test
- IELTS
- TOEIC
- Ordinary Driver's License
- Microsoft Office
- Email Correspondence
- Scheduling Tools
Strengths And Personal Statement
With a solid background in both academic and professional settings, I have developed exceptional communication, coordination, and problem-solving skills-particularly in fast-paced, multicultural environments. In my current role in the AV industry, I have consistently demonstrated the ability to manage client support, engineer scheduling, and technical issue resolution with precision and accountability. I excel at identifying client needs and proactively delivering timely, practical solutions. My multilingual capabilities and adaptability allow me to build strong relationships and ensure seamless collaboration across diverse teams. I approach every task with a strong sense of responsibility, professionalism, and a commitment to excellence.
Desired Roles
- カスタマーサポート（Customer Support）
- オペレーションサポート（Operations Support）
Personal Information
- Date of Birth: 06/24/99
- Visa Status: Engineer/Specialist in Humanities/International Services
Certifications And Skills
- JLPT N2
- IELTS, 6.0, 12/01/20
- TOEIC, 755, 06/01/21
- Ordinary Driver's License, 04/01/22
Interests
Audiovisual Technology – Passionate about learning and working with AV systems, including hands-on experience with hardware setup, signal flow, and troubleshooting
Timeline
AV Support Specialist
Global Vision Multimedia
04.2024 - Current
Business Economics - Business Economics Major
Tokyo International University - Faculty of Economics (E-Track)
04.2020 - 04.2024
Customer Support
Qs Remittance Service
01.2019 - 01.2024
Customer Service & Store Operations
Burger King Japan
01.2017 - 01.2024
High School - undefined
Asuka High School
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