Soyeon Park
Product & Project & Program Manager
Tokyo
Summary
Bilingual individual leading project implementations and obtaining necessary resources to deliver program success base on Engineering experiences. Reliable Global Program/Project Manager known for troubleshooting issues and initiating positive workflows. Highly motivated and creative, self-starter, quick learner and team player or leader.
Overview
21
21
years of professional experience
2
2
years of post-secondary education
5
5
Certifications
3
3
Languages
Work History
Delivery Lead
Assurant Japan
11.2024 - Current
- Leading development of new business systems in direct collaboration with clients.
- Collaborated with cross-functional teams and client stakeholders to ensure successful delivery.
- Directed and delivered a Warranty Claim system leveraging a third-party AI voice platform for the call center.
- Spearheaded API development initiatives for internal cost-saving projects.
Program Manager
AIG General Insurance
03.2022 - 08.2024
- Led the migration of the Local Travel Insurance System to the US platform
- Collaborated with business to set priorities based on business needs, resource capacity and risk exposure
- Established strong relationships with key stakeholders, ensuring support for program initiatives
- Oversaw project phases: Initiation, Feasibility, Elaboration, Execution as Delivery Lead
- Conducted Agile ceremonies: Daily huddle, Sprint planning, Product Demo
- Handled Change/Incident/Cost/Resource/Vendor Management
Product Manager & Project Manager
Rakuten Mobile
05.2019 - 02.2022
- Defined and analyzed product requirements
- Managed new application projects and change requests
- Coordinated cross-functional initiatives
- Planned development and managed releases
- Led team management: education, training, assignment planning, and user communications
- Improved troubleshooting and operations
Product Manager
Rakuten, Inc. , Travel Product Management
02.2015 - 05.2019
- Designed API for Travel Inventory Distribution for partners
- Developed Data Feed Service for marketing based on CSV/TSV
- Communicated with stakeholders: Business Unit, Development Unit, Technical Department, External Partners, Vendors
- Analyzed partners' requirements and provided technical support
- Prioritized market requirements and reconciled issues between development and business stakeholders
Software Engineer
Rakuten, Inc. , Japan Ichiba Back Office
01.2014 - 01.2015
- Designed delivery system projects
- Created DB schemas, analyzed business requirements, wrote specifications, and managed projects
Software Engineer
Tecseed
04.2004 - 12.2013
- Contributed to various projects in phases including design, programming, testing, and client support
- Utilized skills in Java, PHP, Perl, C, Objective-C, C#, XML, JSON, .NET, Oracle, MySQL
Education
Bachelor - Wireless Communications
The University of South Seoul
Seoul, Korea 03.1996 - 02.1998
Skills
SW Engineering
Product Management
Project Management
Program Management
Certification
AWS Cloud Practitioner
Timeline
Delivery Lead
Assurant Japan
11.2024 - Current
AWS Cloud Practitioner
03-2024
Program Manager
AIG General Insurance
03.2022 - 08.2024
Product Manager & Project Manager
Rakuten Mobile
05.2019 - 02.2022
Product Manager
Rakuten, Inc. , Travel Product Management
02.2015 - 05.2019
Software Engineer
Rakuten, Inc. , Japan Ichiba Back Office
01.2014 - 01.2015
TOEIC 910 points
03-2013
Oracle 10g Bronze
04-2009
Engineer Information Processing
06-2004
Software Engineer
Tecseed
04.2004 - 12.2013
Japanese Language Proficiency 1 Grade
02-2004
Bachelor - Wireless Communications
The University of South Seoul
03.1996 - 02.1998
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