SOW KING HIN
IPOH,MALAYSIA
Summary
A high-achieving retail management professional with proven leadership and sales expertise. Promoted to Assistant Manager at SK Jewellery at age 22, demonstrating exceptional skills in luxury retail operations, team performance management, and High-Net-Worth (HNW) client relations. Possesses a diverse sales background in Nestlé and Singtel, combined with high-pressure service experience in Dragon-i, fostering excellent market intuition, negotiation skills, and resilience.
Overview
5
5
years of professional experience
Work History
Assistant Manager
SK JEWELLERY
IPOH
12.2024 - 11.2025
- Team Leadership: Supervised and mentored the sales team, conducted daily briefings, and delegated sales targets to ensure team KPIs were met.
Store Operations: Assisted the Store Manager in daily operations, ensuring visual merchandising, hygiene, and service standards aligned with the brand's luxury image.
Sales Conversion: Personally handled high-ticket closings and resolved complex customer complaints to maintain brand reputation and customer satisfaction.
Financial and Inventory Control: Managed stock intake and conducted precise daily audits of high-value jewellery, gold, and diamonds.
Achievement: Successfully led the team to achieve an average of 90 per cent of monthly sales targets.
Sales Executive
NESTLE
JOHOR BARU
01.2023 - 02.2024
- Market Expansion: Responsible for product sales and distribution within assigned territories, consistently meeting monthly sales quotas.
Relationship Management: Built and maintained a strong rapport with retailers and distributors to ensure optimal product placement and visibility.
Promotion Execution: Coordinated on-ground activation and promotional activities to drive brand awareness and consumer purchases.
CHEF
DRAGON I
JOHOR BARU
01.2022 - 12.2022
- Standardised Execution: Maintained high-quality food production under high-pressure environments, ensuring strict adherence to food safety, hygiene protocols, and food quality standards.
Efficiency Management: Optimised kitchen workflows to maintain peak team coordination and output during rush hours.
Telesales Executive
SINGTEL
AMPANG PARK
01.2021 - 12.2021
- Performance Breakthrough: Executed outbound calls to successfully persuade customers to renew or upgrade their service packages.
Resilience & Negotiation: Developed strong negotiation skills and a goal-oriented mindset, excelling in identifying sales opportunities.
Education
SPM
SMK Datuk Bendahara CM Yusuf
01-2020
Skills
- Team leadership
- Customer relationship management
- Visual merchandising
- Sales conversion
- Problem solving
- Excellent communication
- Customer relationship building
- Outstanding customer service
Languages
English
Intermediate
B1
Malay
Intermediate
B1
Chinese (Mandarin)
Proficient
C2
Chinese (Cantonese)
Proficient
C2
Hobbies and interests
- Basketball
Timeline
Assistant Manager
SK JEWELLERY
12.2024 - 11.2025
Sales Executive
NESTLE
01.2023 - 02.2024
CHEF
DRAGON I
01.2022 - 12.2022
Telesales Executive
SINGTEL
01.2021 - 12.2021
SPM
SMK Datuk Bendahara CM Yusuf