Sosochon Ningshen
Malviya Nagar
Summary
Ambitious customer care executive with dedicated service contributing to company's growth and profitability. Excellent communication skills, problem resolution and positive customer experience. Flexible, decisive leader maintaining service, accountability and training for fast-paced environments.
Overview
7
7
years of professional experience
Work History
Customer Care Executive
CaptionCall, Teleperformance India
India
11.2020 - Current
- Assisted hearing-impaired customers by providing real-time captioning services for phone conversations.
- Delivered exceptional customer service ensuring accurate and timely captioning.
- Handled inbound calls and maintained confidentiality of customer information.
- Worked in a high-volume environment, achieving performance and accuracy targets.
Food And Beverage Service Agent
Hilton Garden Inn
Gurgaon, India
07.2018 - 09.2020
- Greeted and escorted guests, presented menus, and coordinated with service staff.
- Answered calls, managed payments, and provided anticipatory service to enhance guest experience.
- Contributed to team effort by accomplishing related results as needed.
Education
B.A (Hons) - History
Daulat Ram College, Delhi University
08.2016
S.S.C.E (Class 12) - Humanities
Army Public School
Guwahati, Assam06.2013
Skills
- Communication
- Problem Solving
- Work Under Pressure
- Team Player Attitude
- Attention to Detail
LANGUAGES
English - Full Professional Proficiency
Hindi - Professional Working Proficiency
Timeline
Customer Care Executive
CaptionCall, Teleperformance India
11.2020 - Current
Food And Beverage Service Agent
Hilton Garden Inn
07.2018 - 09.2020
B.A (Hons) - History
Daulat Ram College, Delhi University
S.S.C.E (Class 12) - Humanities
Army Public School
Hobbies and Interests
Music, Travel, Food, Fitness & Physical Activities