Sophia Romero
Summary
Dynamic Patient Travel Technician with the United States Air Force, adept at documentation and reporting. Proven ability to manage workloads under pressure while ensuring seamless patient transfers and travel arrangements. Recognized for enhancing operational effectiveness through meticulous planning and collaboration, demonstrating both technical proficiency and exceptional adaptability in high-stress environments.
Professional with deep experience in emergency management, specializing in risk assessment, crisis response, and resource coordination. Known for strong team collaboration and adaptive approach to evolving situations. Skilled in strategic planning, incident command, and stakeholder communication. Recognized for reliability and results-driven mindset.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Patient Travel Technician
United States Air Force
04.2025 - 08.2025
- Coordinated and managed end to end patient travel logistics, including flights, ground transport, and medical evaluations for aeromedical evacuations.
- Collaborated with flight and ground medical teams to ensure seamless patient transfers, enhancing mission efficiency and continuity of care.
- Maintained detailed medical and travel documentation, demonstrating adaptability under pressure and ensuring compliance, accuracy, and patient safety.
Emergency Medical Technician
United States Air Force
08.2022 - 12.2024
- Led the development and implementation of emergency response plans, risk assessments, and staff training programs, strengthening organizational preparedness and compliance.
- Coordinated with Japanese local agencies and internal stakeholders to streamline emergency communication, policy updates, and cross-functional response efforts.
- Oversaw disaster readiness through inventory management, incident analysis, and public awareness initiatives that enhanced community resilience.
Unit Deployment Manager
United States Air Force
08.2022 - 12.2024
- Led deployment operations for 100+ personnel, ensuring full compliance with military regulations and reducing preparation timelines through streamlined logistics.
- Coordinated transportation and contingency planning for personnel and equipment, directly enhancing mission readiness and operational efficiency.
- Facilitated command-level communication between deployed teams and home station, enabling rapid issue resolution and successful execution of strategic objectives.
Front Desk Receptionist
United States Air Force
10.2020 - 08.2022
- Managed high-volume, multi-line phone systems and front desk operations, ensuring seamless communication and timely resolution of inquiries.
- Scheduled and coordinated appointments, meetings, and calendars for senior staff, optimizing daily workflows and executive time management.
- Trained and supported new receptionists, enforced security protocols, and delivered exceptional customer service to enhance front-office efficiency and facility safety.
Medical Records Clerk
United States Air Force
08.2019 - 10.2020
- Managed and safeguarded patient records using EHR systems, ensuring HIPAA compliance, accuracy, and rapid data access.
- Led medical documentation initiatives, including digitizing archives and training new staff on records protocols, boosting team efficiency and data integrity.
- Collaborated with healthcare teams to verify and streamline medical documentation, improving continuity of care and regulatory compliance.
Education
Bachelor of Science - Healthcare Administration - Emergency Management
American Military University
Online12-2026
Skills
- Crisis management planning
- Risk management assessment
- Resource allocation
- Performs well in high-pressure situations
Certification
IS-100: Introduction to Incident Command Systems
IS-120: An Introduction to Exercises
IS-200: Basic Incident Command System for Initial Responses
IS-700: An Introduction to the National Incident Management System
IS-800: National Responses Framework, An Introduction
Accomplishments
Health Services Professional of the Year, Medical Group Level (2022)
Employee of the First Quarter - 2023
Health Services Professional of the Year, Medical Group Level (2023)
Pacific Air Forces' Top Health Services Management Professional of the Year (2024)
Timeline
Patient Travel Technician
United States Air Force
04.2025 - 08.2025
Emergency Medical Technician
United States Air Force
08.2022 - 12.2024
Unit Deployment Manager
United States Air Force
08.2022 - 12.2024
Front Desk Receptionist
United States Air Force
10.2020 - 08.2022
Medical Records Clerk
United States Air Force
08.2019 - 10.2020
Bachelor of Science - Healthcare Administration - Emergency Management
American Military University
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