SMITH CHARLES JR
Hachinohe
Summary
Security-focused and diligent Guard skilled at protecting personnel and premises. Responds and acts appropriately to situational assessments, including criminal acts and fire and medical emergencies remaining alert, attentive and vigilant at all times. Anticipates trouble and takes steps to intervene and diffuse using keen eye for detail.
Overview
13
13
years of professional experience
Work History
Assistant Snack Bar Manager
Café Mokuteki
04.2021 - Current
- While working alongside the warehouse/stock team-maintained club operations directly reporting to Assistant Club Manager during the absence of Stock Control Clerk
- Proficient in Duty Manager Duties which include securing the E Club and maintaining the safety of a $100,000 on a nightly basis
- Ensured all night operations and events ran smoothly
- Elemental presence in the largest Club event held in 2 years
- (Misawa Stars)
- Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines
- Reduced labor costs by improving employee schedules and workflows to capitalize on individual strengths and better meet forecasted customer demands
- Handled $4,000 cash daily, which built trustworthiness and loyalty with leadership
- Took customer orders and capitalized on opportunities to sell special beverages and food options
- Increased profits with enhanced inventory oversight and strategic pricing adjustments
- Handled money, balanced tills, processed credit card payment batches and prepared bank deposits, maintaining 97% accuracy
- Developed unique drink offerings on monthly basis as part of seasonal offerings
- Improved customer service rankings by resolving issues quickly and accurately
- Reduced inaccuracies by carefully counting cash and keeping meticulous records of transactions
- Merged productivity initiatives while complying with restaurant policies and procedures
- Maintained secure cash drawers, promptly resolving discrepancies for accuracy
- Closed out cash register with 100% accuracy and prepared cashier report
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty
- Maintained high standards of customer service by staying up to date on bar and menu options and providing effective food recommendations for guests.
Barista/Barista Leader
Café Mokuteki
10.2020 - 04.2021
- As Barista Leader directly supervising up to 5 employees per shift ensuring all quality and service expectations were met
- Recommended products based on solid understanding of individual customer needs and preferences.
- Maintained supply levels in counter and customer areas to meet typical demands.
- Sanitized high traffic areas hourly and Coffee equipment and wiped down counters and tables to prevent spread of germs.
- Provided in-depth information to customers on beverage preparation and offered samples of latest brews.
- Prioritized drink requests while managing interruptions.
- Prevented infections and maintained store professionalism by cleaning and sanitizing work areas daily.
- Pleasantly interacted with customers during hectic periods to promote a fun, positive environment
- Educated coworkers and customers about new products.
- Learned every menu preparation and numerous off-label drinks to meet all customer needs.
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
- Controlled line and crowd with quick, efficient service.
Process Worker
Prifoods
10.2019 - 10.2021
- Consistently followed a set timeline to ensure orders were met
- Ensured that all health and safety regulations were upheld with the most recent changes
- Adapted to new tasks as required, including machine handling
- Processed orders for delivery
- Ensured the cleanliness and sanitation of the shop
Scaffold Erector
Daikyo Construction Hachinohe
08.2018 - 09.2019
- Inspect all scaffold components prior to assembly to ensure that components used are of similar material and in good repair before becoming a part of the completed scaffold
- This includes (but is not limited to): mudsills, screw jacks, frames, braces, planks, access ladders, brackets, etc
- Maintaining fall protection requirements while erecting / dismantling scaffolds
- Providing a scaffold to the user that is free from recognizable and preventable hazards (i.e., fall protection systems in place, falling object prevention in place, appropriate access / egress to and from the scaffold, appropriate anchorage and stability of the structure, appropriate walking / working surfaces, maintaining appropriate clearances from electrical hazards, etc.)
- Prior to occupation scaffold erectors must notify the competent person that the scaffold
- Contacting and coordinating with the Competent Person regarding any issues associated with the erection of a scaffold.
Claims Administrative Support Specialist
Progressive Insurance
11.2016 - 04.2018
- Meet and greet walk-in branch customers; answer questions or direct people where to find the right solution
- Answers the main office phone
- Maintains inventory for office supplies
- Coordinates office documentation-creating, retrieving and delivering files, and copying documents
- Interacts with customers and medical providers to obtain additional information on claims.
Installation Technician
DirecTV
07.2015 - 05.2016
- Serves existing accounts by analyzing work orders, planning daily travel schedule and investigating complaints
- Conducts testing to resolve problems
- Establishes service by studying system requirements, ordering and gathering components and parts needed to complete installation
- Maintains rapport with customer by examining complaints
- Identifying solutions, suggesting improved methods and techniques
- Documents service and installation actions by completing forms, reports, logs, and records.
Cook
Dairy Queen
04.2015 - 07.2015
- Communicate clearly, quickly and politely with co-workers to ensure correct order is served to the customers
- Quickly and accurately prepares food products following restaurant, health and safety standards and procedures quickly and accurately
- Be pleasant and alert to customer needs
- Properly and safely operates and maintains restaurant equipment including grill, fryer, freezer and other related cooking equipment while following all health and safety standards
- Work as a team member to assure constant and consistent quality, service, cleanliness and value to each customer
- Clean work area, organize and stock needed items
- Move various food, paper and cleaning items from other sections of building (or outside building) to immediate work area
- Stocks and executes proper rotation of products
- Completes assigned prep work for stocking and up of grill area
- Controls food production process
- Breaks down and cleans grill area thoroughly every day as assigned by a manager or shift leader.
Alarm Response Team Leader
USAF
01.2013 - 01.2014
- Responded to bomb threats, perimeter or intrusion alarms, following emergency response procedures
- Work ethic and communication skills, selected to brief visiting Generals and distinguished guests
- First responder to any and all threats and emergencies to neutralize and contain the situation
- On scene commander for 14 ICBM launch facility recapture exercises, zero mishaps
- Coordinate and led on and off duty team building activities leading to higher flight productivity and moral.
Entry Controller
USAF Misawa
01.2011 - 01.2013
- Final line of detection for protection level 2 and 3 resources valued over $3.5B and vital to national defense
- Executes apprehension as necessary; complies with AF use of force policy and protects personnel in custody
- Deployed to 376 AEW Manas Transit center, Kyrgyz Republic for 180 days in direct support of Operation Enduring Freedom operations
- Conducted 10 fence line checks; 14 km perimeter/identified and corrected vulnerabilities; bolstering base defense
- Provided security during Russian Putin's AEW/Manas visit; secure travel routes resulting in an incident free event.
Education
H.B -
Plant High School
Florid05.2010
High School Diploma General High - undefined
FL High School
Tampa, FL05.2010
Skills
- Verbal and written communication
- Team Building
- Safe food handling
- Scheduling
- Kitchen staff coordination
- Proficient in IBPS usage
- Expert in operating Aloha Manager
- Expert in operating Aloha EDC
- Expert in working with SAIS
- Expert with POS system
- Proficient in P card usage
- Proficient in speaking and understanding Japanese
Accomplishments
- Volunteered as security for annual bazaar Circ De Dreams Tour, totaling 9 hours and raising $1.2k for squadron.
- Volunteered for Adopt a Highway; cleared 4 miles of highway and removed 122 bags of debris, saving the city $10k in cleanup cost.
- Guarded 9 penetrated site operations ensuring security of $63M in nuclear weapons.
- Certified flight armorer; provided oversight for $3M in weapons and equipment ensuring timely arming of 54 members weekly.
- Participated in Misawa 5k run, raising $2K for cancer patients.
- Performs as on-scene commander and maintains tactical control of forces until relieved by higher authority. Vigilantly patrols 8,500 square miles of territory, and in doing so safe guarding $3.3 billion in national defense resources.
- Final line of detection for protection level 2 and 3 resources valued over $3.5 billion and vital to national defense.
Languages
English
Native language
Japanese
Intermediate
B1
Timeline
Assistant Snack Bar Manager
Café Mokuteki
04.2021 - Current
Barista/Barista Leader
Café Mokuteki
10.2020 - 04.2021
Process Worker
Prifoods
10.2019 - 10.2021
Scaffold Erector
Daikyo Construction Hachinohe
08.2018 - 09.2019
Claims Administrative Support Specialist
Progressive Insurance
11.2016 - 04.2018
Installation Technician
DirecTV
07.2015 - 05.2016
Cook
Dairy Queen
04.2015 - 07.2015
Alarm Response Team Leader
USAF
01.2013 - 01.2014
Entry Controller
USAF Misawa
01.2011 - 01.2013
H.B -
Plant High School
High School Diploma General High - undefined
FL High School
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