Silmi Zahra
Workplace Experience & Real Estate Associate
Setagaya-ku,13
Summary
Strategic and results-driven Workplace Experience & Real Estate professional with extensive experience leading high-impact teams and operational excellence for Tokyo office. Proven ability to scale dynamic workplace environments, manage multimillion-dollar budgets, and deliver exceptional employee and guest experiences in fast-paced, high-growth organizations. Adept at aligning workplace strategies with business objectives, optimizing vendor and space management, and leading complex projects such as relocations, cultural programs, and cross-functional initiatives. Seeking to leverage this expertise in a larger-scale, global environment where innovation, people-first culture, and operational precision are key to success.
Overview
7
7
years of professional experience
4
4
years of post-secondary education
4
4
Languages
Work History
Workplace Experience & Real Estate Associate
AlphaSights K.K
03.2024 - Current
- Improved office efficiency by 15% and vendor satisfaction by 10% while managing operations for a 50-person office.
- Planned and executed 20+ high-impact events annually, streamlining logistics and enhancing employee satisfaction by improving coordination and overall event experience
- Developed and maintained list of available properties suited to different needs and budgets for both commercial and industrial use.
- Developed strong relationships with clients, leading to repeat business and referrals.
- Supported regional workplace operations across Tokyo HQ and satellite sites, contributing to efficient office management, culture development, and space optimization for 40-50 staff.
- Acted as primary liaison for internal teams (HR, IT, L&D) and external vendors during manager absences, ensuring continuity of operational excellence.
- Coordinated 20+ firm-wide events annually, managing logistics, vendor relations, and post-event analysis to deliver seamless employee and guest experiences.
- Oversaw daily facility operations and subcontractor services—including cleaning, HVAC, security, and hospitality—ensuring compliance with SLAs and high-quality standards.
- Assisted in employee onboarding/offboarding processes and talent lifecycle initiatives, collaborating closely with HR and Recruitment teams to enhance workplace satisfaction.
- Managed travel logistics and vendor partnerships with third-party travel providers, streamlining processes and improving service delivery.
- Supported contract negotiation, vendor performance monitoring, and invoice reconciliation, contributing to budget adherence and cost efficiency.
- Monitored office headcount and coordinated space planning, optimizing facility usage and supporting workplace growth strategies.
- Participated in office relocation and renovation projects, assisting with vendor supervision, project timelines, and compliance with safety standards.
- Conducted regular health and safety audits, contributed to risk assessments, and ensured regulatory compliance in all facility operations.
- Prepared detailed reports and data-driven insights for senior management, supporting continuous improvement and strategic decision-making.
Head of Admission and Administrative Affairs
Tokyo West International School
03.2022 - 03.2024
- Lead the entire admissions process for both Japanese and International parents, resulting in a remarkable 50% increase in admission numbers compared to the previous year.
- Streamlined administrative operations through the adoption of cutting-edge technologies, significantly improving efficiency and productivity.
- Lead and assist in the development and implementation of marketing strategies and materials to attract prospective students and to improve communication, efficiency, and overall customer satisfaction following the latest trend in education.
- Support promptly and professionally to inquiries and applications both from prospective & current students and their families through different channels (phone, email, and face-to-face both in Japanese and English)
- Act as a representative of School, exhibiting a deep understanding of the school value and benefit and effectively communicating their value to the prospective parents through email, call, and face-to-face.
- Managing and become intermediary for internal and external communication, public relation, and community outreach
- Led a team responsible for admission processes, client management, and parent-school relationship management.
Planning Team Leader
International Student Conference
10.2020 - 10.2021
- Converging international students worldwide who has a passion and determination to contribute in solving today's most relevant issues to come to Japan to collaborate to solve the issues.
- Fulfilled to organize 10+ events ranging from 10-70 participant.
- Organized event groundwork such as meeting schedule, event timelines, budget administration, rehearsal and the show day.
- Develop a social media strategy to attract and increase the conference's participant.
- Managed marketing and promotion of the event including SNS post, Video content, etc
Wedding Banquet Kitchen Assistant
Suginoi Hotel Co., Ltd
11.2018 - 09.2020
- Played a crucial role in ensuring the smooth and efficient operations of the kitchen during wedding banquets and special events
- Assisted the kitchen crew in prepping and assembling the dishes for wedding event in accordance with the set recipes, serving sizes, and quality requirements.
- Contributed to the oversight of ingredient inventory, efficiently restocking the supplies, and collaborating with the supplier department once the ingredient in need.
- Assisted in collaborating with wedding staff and waiters to ensure timely and synchronization delivery of courses to guest.
Education
BBA - International Business Management
Ritsumeikan Asia Pacific University
Beppu, Japan 05.2018 - 03.2022
Skills
- Sales
- Strategic planning
- Vendor relationships
- Team leadership
- Data-Driven Decision Making
- Facilities Operations Management
- Event Planner
- Design thinking
- Organizational development
- Innovation management
- Workplace strategy
- Events logistics management
Awards
Recipient of Seiho Scholarship (2 years), Recipient of Jasso Scholarship (1 year), Recipient of Oita Scholarship (6 months)
Timeline
Workplace Experience & Real Estate Associate
AlphaSights K.K
03.2024 - Current
Head of Admission and Administrative Affairs
Tokyo West International School
03.2022 - 03.2024
Planning Team Leader
International Student Conference
10.2020 - 10.2021
Wedding Banquet Kitchen Assistant
Suginoi Hotel Co., Ltd
11.2018 - 09.2020
BBA - International Business Management
Ritsumeikan Asia Pacific University
05.2018 - 03.2022
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