SIDDHESH MANDHANE
Nashik
Summary
IT professional with extensive experience in O365 / Entra ID management and Azure cloud solutions. Proven track record in designing scalable architectures and enhancing system performance, achieving 99% system uptime through VMware ESXi administration. Expertise in managing server infrastructures and data-center operations, with a focus on proactive problem-solving and troubleshooting for large user groups. Strong innovator balancing business needs with technology solutions, resulting in improved systems efficiency and reduced downtime.
Overview
5
5
years of professional experience
1
1
Certification
Work History
System Administrator
PROGRAMMERS.IO
Nashik
09.2025 - Current
- Designed and implemented Azure cloud solutions for diverse client needs.
- Managed virtual networks and storage accounts in Microsoft Azure environment.
- Automated deployment processes using Azure DevOps tools and pipelines.
- Monitored system performance and resolved issues within cloud infrastructure.
- Provided technical support and training to clients on Azure functionalities.
- Configured and maintained Exchange Online settings for email management.
- Provided technical support for Office 365 applications to end users.
- Managed user accounts in Active Directory and Azure AD Connector.
- Managed user accounts and permissions in Office 365 environment.
SENIOR EXECUTIVE - IT
DAIFUKU INTRALOGISTICS INDIA
Mumbai
11.2024 - 07.2025
- Managed multi-level IT operations, ensuring optimal infrastructure and support services.
- Administered updates, patches, and security configurations for IT systems to enhance performance.
- Oversaw software licensing processes to maintain compliance and accurate documentation.
- Monitored system performance to ensure data integrity and availability across all platforms.
- Coordinated with global support desk colleagues for seamless service delivery and troubleshooting.
- Designed scalable cloud architectures for Azure solutions to meet organizational needs.
- Executed disaster recovery planning and regular audits of backup systems for critical infrastructure.
SMTECHNICAL SUPPORT ENGINEER
ARMSTRONG DEMATIC
Nashik
09.2021 - 11.2024
- Oversaw comprehensive IT operations across multiple sites, ensuring effective infrastructure and support services.
- Delivered extensive IT support while effectively managing infrastructure resources.
- Handled installation and maintenance of VMware, Windows Servers, and Azure Active Directory.
- Managed endpoint security solutions like Crowdstrike and TrendMicro to protect systems.
- Provided troubleshooting and root cause analysis for escalated technical issues.
- Monitored system performance to ensure data availability and integrity.
- Documented backup processes for compliance and training, optimizing recovery strategies.
ANALYST - EPP
WNS GLOBAL SERVICES
Nashik
02.2021 - 09.2021
- Analyzed and enhanced IT support workflows, prioritizing stakeholder satisfaction.
- Delivered first-level troubleshooting for end-user systems and applications.
- Collaborated with senior analysts to create technical documentation and training materials.
Education
Diploma - Information Technology
K. K. WAGH POLYTECHNIC
NASHIK05.2019
PGDM IT - INFORMATION TECHNOLGY
MIT Pune
PUNESkills
- VMware ESXi administration
- Proxmox administration
- Microsoft Azure Active Directory
- M365 administration
- Endpoint management (CrowdStrike, Trend Micro, ThreaLocker)
- Microsoft Teams administration
- Technical support and documentation
- Windows Server administration
- Virtualization technologies (VM, Proxmox, Accops, VDI, Citrix )
- Mobile device management (Microsoft Intune)
- Backup and storage management (Veeam, NAS,SAN)
- Remote access solutions VDI
- User infrastructure upgrades
- ServiceNow administration
- Azure cloud solutions
Certification
- VMware Certified Professional (Udemy)
- Certified Secure Computer User (CSCU) - EC Council
- Fortinet Certified Network Security Prof (Udemy)
- Google Technical Support (Coursera)
Accomplishments
Recognized with an Accomplishment Award for successfully implementing a robust IT infrastructure at Armstrong Dematic, and efficiently managing IT operations and projects, enhancing system reliability, security, and overall performance.
Timeline
System Administrator
PROGRAMMERS.IO
09.2025 - Current
SENIOR EXECUTIVE - IT
DAIFUKU INTRALOGISTICS INDIA
11.2024 - 07.2025
SMTECHNICAL SUPPORT ENGINEER
ARMSTRONG DEMATIC
09.2021 - 11.2024
ANALYST - EPP
WNS GLOBAL SERVICES
02.2021 - 09.2021
Diploma - Information Technology
K. K. WAGH POLYTECHNIC
PGDM IT - INFORMATION TECHNOLGY
MIT Pune