Shweta Kumari
Summary
Highly motivated and results-oriented financial professional with 4+ years of experience in the banking sector. Proven ability to lead and manage teller operations, ensure efficient and accurate customer service, and contribute to achieving sales targets. Extensive knowledge of banking products, regulations, and operations. Committed to exceeding customer expectations and building strong relationships.
Overview
4
4
years of professional experience
Work History
Deputy Manager - Teller Authorizer
HDFC Bank
07.2022 - Current
- Led and managed team of tellers, ensuring efficient and accurate processing of customer transactions
- Oversaw cash handling procedures, maintained branch cash, and prepared daily cash reports
- Conducted teller audits and identified areas for improvement
- Performed corporate salaries processing, cost management, and staff productivity tasks
- Monitored dummy accounts, suspense accounts, deferred accounts, accounts payable/receivable
- Reconciled and maintained suspense accounts register
- Managed lobby operations
- Provided coaching and support to tellers, fostering a positive and productive work environment
- Identified cross-selling opportunities and contributed to achieving branch sales targets
- Ensured adherence to bank policies, procedures, and regulatory requirements.
Assistant Manager - Banking Operation
Axis Bank
06.2020 - 06.2022
- Managed and coordinated branch operations, ensuring smooth day-to-day functioning
- Responsible for cash and customer transactions at teller counters
- Processed corporate salaries
- Supervised all non-cash transactions like DD/MC, fund transfers,etc.
- Provided customer service, resolving inquiries and addressing concerns
- Processed customer transactions (deposits, withdrawals, transfers, etc.) accurately and efficiently
- Maintained branch records and prepared reports
- Contributed to achieving branch sales targets.
Education
Post Graduate Diploma in Banking and Finance -
Manipal University
Bangalore05.2020
B.Sc. in Mathematics -
Bihar University
Patna01.2018
Skills
- Leadership: Motivating and coaching team of tellers, delegating tasks, ensuring positive and productive work environment
- Customer Service: Building rapport, handling inquiries, resolving issues, exceeding customer expectations
- Salary Reconciliation: Prepare and Review various Reconciliation reports
- Cash Handling: Processing deposits, withdrawals, and other cash transactions accurately and efficiently
- Account Management: Verifying account information, updating customer details, ensuring KYC compliance
- Sales & Marketing: Identifying cross-selling opportunities, promoting bank products and services
- Operations: Managing teller activities, maintaining accurate branch records, preparing reports, adhering to bank policies and procedures
- Technology: Proficiency in bank software and systems
Timeline
Deputy Manager - Teller Authorizer
HDFC Bank
07.2022 - Current
Assistant Manager - Banking Operation
Axis Bank
06.2020 - 06.2022
Post Graduate Diploma in Banking and Finance -
Manipal University
B.Sc. in Mathematics -
Bihar University
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