Shuta Atsumi
Manager, Customer Success - LinkedIn Talent Solutions
Ichikawa,Chiba
Summary
I have several years of experience in Customer Success, Account Management, and People Management in the SaaS industry, with a focus on HR tech and Ed tech. I thrive on solving problems for customers through close communication and building strong relationships. My approach is to stay lively and approach challenges with agility and humility. Outside of work, I enjoy boxing, listening to the Beatles, spending time with my two children, and visiting cafes to chat with my wife.
Overview
19
19
years of professional experience
10
10
years of post-secondary education
3
3
Languages
Work History
Manager, Customer Success - LinkedIn Talent Solutions
LinkedIn
01.2023 - Current
- Lead a team of 6 Customer Success Managers for customers in Large Enterprise, Enterprise, Mid Market and SMB segments in delivering implementation, advisory, consultation and value delivery
- The team resulted in helping sales result grow 13% in Hiring solution and 3% in Learning solution YoY
- Provide the team with thought leadership, coaching, conducting one-on-ones and performance appraisals
- Build a strong team through both external hiring and internal talent/skill development
- Hire and on-board new team members to quickly become strong individual contributors and design programs to develop and transform our talent
- Partner closely with regional sales leaders in prioritizing key initiatives to maximize customer success and support sales goals
- Drive key customer engagements and becomes a go-to leader for executive conversations
- Utilize LinkedIn, client and other data to derive insights and use these to ensure that team goals related to implementation, account improvement, and new product roll-outs are tracked and achieved
- Develop a deep understanding of evolving value drivers for our customers and our business
- Craft and lead initiatives focused on building and leading diverse teams, fostering a culture of inclusion and belonging for everyone in your org, creating an environment where everyone can succeed and providing active support for Employee Resource Groups (ERGs) and Under Represented Groups (URGs)
- Provide regular business performance reviews for the region and your team, ensuring strategy alignment and desirable outcomes are achieved; course correct where needed to ensure targets are met
- Participate in customer-facing work as a leader and demonstrate by example excellent project management and strategic thinking
- Establish new practices and processes for your market while gaining leverage from existing global resources.
Principal Customer Success Manager - LinkedIn Talent Solutions
LinkedIn
12.2021 - 12.2022
- Maintain a deep understanding of our products and industry knowledge to be able to speak with customers about the most relevant features and functionality for their specific business needs
- Partner with our sales team via proactive customer insights to identify risk
- Serve as a key post-sales point of contact and assume responsibility for overall customer adoption and escalation management
- Develop a trusted adviser relationship with customer stakeholders and executive sponsors to drive product adoption and ensure they leverage the solution to achieve full business value
- Lead initiatives that drive high adoption rates of products through scaled education plans as well as proactive engagement with users across mainly large enterprise accounts.
Regional Sales Director, Hult EF Corporate Education
Hult EF Corporate Education
07.2019 - 12.2021
- Lead a team of 7 Account Managers and 3 Customer Success Managers and full responsibility of sales, operations and team management
- The team has maintained a double digit growth (20% YoY) through renewals and upsell of existing accounts and a couple of big accounts acquisitions
- Identify, prospect, develop and grow new and existing target accounts
- Guide all phases of the sales process to meet and exceed agreed revenue target
- Leading by example, to hire, mentor and develop a world-beating solution sales team
- Coordinate internal resources and ensure good cooperation with pre-sales, sales and support teams
- Participate in the development of the Japan business strategy and contribute to EF CS management.
Customer Success Director, Hult EF Corporate Education
Hult EF Corporate Education
10.2016 - 06.2019
- Fully responsible for managing whole operations team including Customer Success Managers and Student Advisors, on top of delivering meaningful insight, solutions, return on investment and superior customer service to clients as well as managing the client success team
- Finding out the needs to solve business challenges of the clients
- Designing the best possible solution for the challenges and propose
- Implementing the solution as smooth as possible by reducing possible friction
- Following up on the progress, remedy if any
- Driving a high NPS and high-levels of repeat business.
Customer Success Manager, Hult EF Corporate Education
Hult EF Corporate Education
02.2016 - 09.2016
- Delivering meaningful insight, solutions, return on investment and superior customer service to clients
- Finding out the needs to solve business challenges of the clients
- Designing the best possible solution for the challenges and propose
- Implementing the solution as smooth as possible by reducing possible friction
- Following up on the progress, remedy if any
- Driving a high NPS and high-levels of repeat business.
Key Account Manager, Japan, Australia & New Zealand
Golla Oy
01.2015 - 01.2016
- New business development
- Managing existing customer relationships such as Consumer Electronics, Lifestyle, Telecom, and Online retailers
- Creating annual sales plans and campaigns with distributors
- Negotiating contracts, pricing, terms & conditions
- Conducting market analysis and sales reporting
- Providing product and merchandising training
- Providing monthly sales forecasts
- Participating in national and international tradeshows
- Communicating and sharing sales information with HQ and other sales offices
- Visiting customers and partners on a regular basis
- Managing PR and coordinating trade marketing activities
- Identifying key media, establishing and cultivating relationships with key journalists
- Answering media inquiries and collect press clips
- Managing Golla Japan Facebook
- Translating press releases, newsletters, leaflets, website
- Processing purchase orders, stock situation and other logistics related matters
- Assisting in office administration.
Product Manager
BenQ Japan
10.2014 - 12.2014
- Communicate with head-office to develop the product portfolio in such a way that products are refined, adapted and appealing to the Japanese market
- Prepare action plans and schedules to identify specific targets and to project the number of sales, forecasting, profit and contacts to be made
- Set and determine pricing for all models on a monthly basis
- Maintain related budgets including rebates, stock provision and price protection
- Targets and budgets will be predetermined and distributed accordingly
- Maintain dialogue and communication with the senior sales manager to ensure a constant information flow to all sales and marketing staff and other areas of the company
- Prepare presentations, proposals and marketing materials
- Maintain all communications with regional head-office for projector related activities
- Handle quality related issues for projectors
- Prepare a variety of status reports, including activities, closings, follow-up and adherence to goals
- Maintain dialogue with suppliers and factories on a daily level or as required
- Work closely with the marketing team to help create all catalogues, web based and POS/POP materials for the Japanese market.
Key Account Manager, Japan, Australia & New Zealand
Golla Oy
05.2012 - 09.2014
- New business development
- Managing existing customer relationships such as Consumer Electronics, Lifestyle, Telecom, and Online retailers
- Creating annual sales plans and campaigns with distributors
- Negotiating contracts, pricing, terms & conditions
- Conducting market analysis and sales reporting
- Providing product and merchandising training
- Providing monthly sales forecasts
- Participating in national and international tradeshows
- Communicating and sharing sales information with HQ and other sales offices
- Visiting customers and partners on a regular basis
- Managing PR and coordinating trade marketing activities
- Identifying key media, establishing and cultivating relationships with key journalists
- Answering media inquiries and collect press clips
- Managing Golla Japan Facebook
- Translating press releases, newsletters, leaflets, website
- Processing purchase orders, stock situation and other logistics related matters
- Assisting in office administration.
Overseas Sales & Marketing
nac Image Technology
04.2005 - 04.2012
- Import business role for 70%, Export business for 30%
- Distributors training, instruction, education
- Product demonstration and presentation in overseas with local distributors
- Interpretation when clients come from overseas
- Translation all the general or technical documents from Eng-Jpn / Jpn-Eng for our own products and oversea products
- Submitting reports for failure, repair, compliant, market feedback to oversea manufacturing companies
- Business trip to overseas for international trading shows, industrial conference, hosting workshops, technical support for end-users
- Editing industrial press release for new products via media such as newspapers, internet, and periodical magazines
- Managing delivery dates, stock, custom clearance
- General inquiry and negotiation such as price, technical matters
- Remote technical support through internet
- Managing and generating payment, Purchase Order, Invoices, Order Confirmation, Packing List and all the related documents.
Education
Bachelor's degree - Linguistics
神田外語大学
01.2001 - 04.2005
Coaching - undefined
Ashridge Executive Education, Hult International Business School
01.2020 - 04.2020
undefined
Chiba Prefectural Isobe Highschool
01.1998 - 04.2001
undefined
Hamilton Southeastern High School
07.1998 - 05.1999
Elements of AI - undefined
University of Helsinki
01.2020 - 04.2021
Skills
Customer Success
undefinedWebsites
Awards
- LTS Japan FY22 Hiring MVP - LinkedIn
- The President's Club 2019 -Notable mentions - Hult EF Corporate Education
- Customer Experience Award 2017- Hult EF Corporate Education
- Global Sales Award 2017 - Hult EF Corporate Education
- CS Sales Award 2016 - Hult EF Corporate Education
Additional Information
Volunteer experience as an interpreter at The Tokyo Organising Committee of the Olympic and Paralympic Games
Timeline
Manager, Customer Success - LinkedIn Talent Solutions
LinkedIn
01.2023 - Current
Principal Customer Success Manager - LinkedIn Talent Solutions
LinkedIn
12.2021 - 12.2022
Coaching - undefined
Ashridge Executive Education, Hult International Business School
01.2020 - 04.2020
Elements of AI - undefined
University of Helsinki
01.2020 - 04.2021
Regional Sales Director, Hult EF Corporate Education
Hult EF Corporate Education
07.2019 - 12.2021
Customer Success Director, Hult EF Corporate Education
Hult EF Corporate Education
10.2016 - 06.2019
Customer Success Manager, Hult EF Corporate Education
Hult EF Corporate Education
02.2016 - 09.2016
Key Account Manager, Japan, Australia & New Zealand
Golla Oy
01.2015 - 01.2016
Product Manager
BenQ Japan
10.2014 - 12.2014
Key Account Manager, Japan, Australia & New Zealand
Golla Oy
05.2012 - 09.2014
Overseas Sales & Marketing
nac Image Technology
04.2005 - 04.2012
Bachelor's degree - Linguistics
神田外語大学
01.2001 - 04.2005
undefined
Hamilton Southeastern High School
07.1998 - 05.1999
undefined
Chiba Prefectural Isobe Highschool
01.1998 - 04.2001
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