Summary
Overview
Work History
Education
Skills
Accomplishments
Software
Certification
Timeline
Generic

Shun'ichi Fukuda

Cyber Security Technical Sales Engineer
Osaka

Summary

Accomplished Cyber Security Technical Sales Engineer with a proven track record at SecureWorks, adept in consultative sales techniques and proposal writing. Spearheaded product development initiatives by leveraging customer feedback, significantly enhancing product offerings. Excelled in delivering compelling product demonstrations, seamlessly integrating solution selling to meet client objectives. Skilled in both technical troubleshooting and fostering customer relationships, showcasing a unique blend of technical and interpersonal prowess.

Overview

14
14
years of professional experience
4
4
years of post-secondary education
2
2
Certifications
2
2
Languages

Work History

Cyber Security Technical Sales Engineer

SecureWorks
06.2019 - 09.2023
  • Developed over 30 comprehensive proposals for complex projects with sales team and delivery team, showcasing the value of our technical solutions in meeting client objectives.
  • Contributed to product development by gathering valuable feedback from customers on desired features and improvements.
  • Contributed to project management team by gathering valuable feedback from customers on desired features and improvements.
  • Provided exceptional pre-sales support, guiding customers through the evaluation process and addressing any concerns or questions.
  • Delivered over 20 detailed product demonstrations, highlighting unique features and benefits to prospective customers.
  • Partnered closely with project management teams to ensure smooth handoffs between pre-sales activities and implementation phases.
  • Provided over 5 technical troubleshooting and problem solving for clients with installed equipment or system issues.
  • Presented over 60 technical presentations to clients to explain product features and benefits.
  • Worked closely with sales team on understanding customer requirements, promoting products and delivering sales support.
  • Provided over 20 customers with detailed commentary on published security news and topics.
  • Provided quarterly SOC reports and briefings to over 10 selected customers under SOC service contracts.
  • About one year of hands-on experience in implementing security solutions on Microsoft Azure.
  • About one year of hands-on experience in implementing security solutions on Amazon Web Services (AWS).
  • Note: Took medical leave from September 2022 through September 2023. Upon conclusion of the leave period, resigned to focus on full recovery. Fully recovered and medically cleared to resume work; currently seeking new opportunities in the cybersecurity field.

Cyber Security Technical Sales Engineer

TrendMicro
07.2009 - 05.2019
  • Developed comprehensive proposals for complex projects with sales team, showcasing the value of our technical solutions in meeting client objectives.
  • Provided technical troubleshooting and problem solving for clients with installed equipment or system issues.
  • Organized product demonstrations and trial installations of equipment to promote products.
  • Presented technical presentations to clients to explain product features and benefits.
  • Assisted customers in troubleshooting product issues and provided timely technical support.
  • Worked closely with sales team on understanding customer requirements, promoting products and delivering sales support.
  • Delivered technical presentations matching audience level of expertise to explain products and services to customers.
  • Responded to specific customer requests, including RFP responses and industry-specific solutions.
  • Created product training plans centered on customer success and satisfaction.
  • Contributed to product development by gathering valuable feedback from customers on desired features and improvements.
  • Provided exceptional pre-sales support, guiding customers through the evaluation process and addressing any concerns or questions.
  • Enhanced company reputation within the industry through participation in trade shows, conferences, and other networking events.
  • Delivered detailed product demonstrations, highlighting unique features and benefits to prospective customers.
  • Reduced customer churn rate by proactively identifying potential issues and offering targeted solutions before problems escalated.
  • Led technical training sessions for both internal team members and clients, ensuring a thorough understanding of product capabilities.
  • Provided customers with detailed commentary on published security news and topics.
  • Taught and spread MEDDIC to colleagues.

Education

Bachelor of Science - Life Sciences

Osaka Prefecture University
Osaka, Japan
04.1987 - 03.1991

Skills

Consultative Sales Techniques

Solution selling

Proposal Writing

Product Demonstration

Accomplishments

Achieved High Achiever Award in 2021.

Achieved President's Award for best team player in 2004.

Software

Windows Server

Linux

SQL Language

Certification

Certified Ethical Hacker - EC Council

Timeline

Cyber Security Technical Sales Engineer

SecureWorks
06.2019 - 09.2023

Certified Ethical Hacker - EC Council

10-2014

Computer Hacking Forensic Investigator - EC Council

10-2014

Cyber Security Technical Sales Engineer

TrendMicro
07.2009 - 05.2019

Bachelor of Science - Life Sciences

Osaka Prefecture University
04.1987 - 03.1991

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Shun'ichi FukudaCyber Security Technical Sales Engineer