Shuji Maruyama
Newcastle Upon Tyne
Summary
Driven and dynamic professional with a proven track record at London, adept at drink customization and maintaining composure under pressure. Excelled in building customer relationships and efficiently managing high-volume periods, contributing to significant service excellence. Skilled in coffee grinding and active listening, consistently enhancing customer satisfaction and loyalty.
Overview
3
3
years of professional experience
Work History
Barista
Starbucks
05.2023 - 01.2024
- Operated cash register, collected payments, and provided accurate change.
- Prepared and served coffee, espresso drinks, blended coffees and teas.
- Maintained calm demeanor during high-volume periods and special events.
- Maintained clean and organized workspace, enabling coworkers to locate resources and product.
- Memorized official and off-menu coffee and tea preparations.
- Described menu items to customers and suggested products based on stated preferences.
- Received and accurately processed customer payments.
- Supported highest standards of conduct and service to support company reputation.
- Managed morning rush of customers daily with efficient, levelheaded customer service.
- Weighed, grounded, and packed coffee to prepare customer orders.
- Established and adjusted ordering parameters to manage inventory.
- Created complex, hand-crafted beverages based upon customer preferences.
- Addressed and resolved customer concerns to maintain brand loyalty.
- Gave samples of popular coffee and tea blends to create sales opportunities.
- Followed health, safety, and sanitation guidelines to pass state inspections.
- Arranged merchandise and built eye-catching displays to increase sales.
- Implemented recycling and compost programs to reduce trash waste and improve green footprint.
- Utilized POS system to receive and process customer payments.
- Prepared and served hot or cold beverages.
- Described menu items to customers and suggested appealing products.
- Wrapped, labeled and dated food items for sale.
- Provided customers with product details, coffee blends, and preparation descriptions.
- Checked temperatures of freezers, refrigerators or heating equipment to verify proper functioning.
- Stocked customer service stations with paper products or beverage preparation items.
Food Waiter
Ten Stars Dining
06.2021 - 07.2024
- Maintained impeccable restaurant cleanliness, ensuring a comfortable and inviting dining atmosphere for guests.
- Supported management team during high-volume events such as holidays or private parties by coordinating large groups'' seating arrangements.
- Consistently received positive feedback from customers regarding both food quality and level of service provided.
- Collaborated with kitchen staff to ensure accurate order preparation and timely delivery of dishes.
Education
Bachelor of Law And Politics -
Rikkyo University
Tokyo, Japan03.2025
Skills
- Calm Under Pressure
- Solid Problem Solver
- Active Listener
- Speedy and Efficient
- Relationship Building
- Verbal and Written Communication
- Order Taking
- Product Upselling
- Drink customization
- Coffee grinding
- Team Player
- Opening and closing duties
Languages
Japanese
Native language
English
Advanced
C1
Timeline
Barista
Starbucks
05.2023 - 01.2024
Food Waiter
Ten Stars Dining
06.2021 - 07.2024
Bachelor of Law And Politics -
Rikkyo University
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