Shuchi Kalra
Versatile Professional
Kawasaki,Japan
Summary
Results-driven professional with 15 years of extensive experience in finance, compliance, and administrative services, with a strong focus on the banking and education sectors. Deep expertise in compliance, financial crime prevention, wealth management, and customer service, with a keen interest in securing an administrative position within these industries. Strengths include exceptional communication, critical thinking, and adaptability. Dedicated to maintaining the highest standards of quality and compliance, bringing valuable expertise to roles requiring meticulous attention to detail and proactive problem-solving.
Overview
24
24
years of professional experience
7
7
years of post-secondary education
Work History
Elementary School Teacher
Hope International and Japanese Elementary School
Japan
09.2023 - Current
- Created lesson plans to correlate with state curriculum standards and devised educational programs to meet educational objectives.
- Established a positive classroom environment through effective classroom management strategies, fostering respect and cooperation among students.
School Administrator and Teacher
Kohana International School
Japan
1 2020 - 8 2023
- Ensured safe learning environment by establishing strict safety protocols and emergency response plans.
- Facilitated collaboration between departments for seamless interdisciplinary education experiences for students.
- Met with parents of prospective students to discuss student needs and school offerings.
Compliance Anti Money Laundering Associate
HSBC JAPAN
07.2013 - 07.2016
- Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
- Prioritized tasks to meet tight deadlines, pitching in to assist others with project duties.
- Established strong relationships with key stakeholders, facilitating effective communication across departments and teams.
- Enhanced team productivity by streamlining communication and implementing efficient project management tools.
Customer Wealth Relationship Manager
HSBC JAPAN
Japan
04.2008 - 06.2013
- Expanded cross-selling opportunities by identifying additional product offerings suited to individual client needs and preferences.
- Developed lasting relationships with high-net-worth clients, ensuring their financial needs were met and expectations exceeded.
Customer Services Officer
HSBC LONDON
06.2006 - 01.2008
- Exemplified excellence in managing Premier Client Relationship accounts, consistently surpassing expectations, Delivered exceptional customer service while diligently ensuring client satisfaction
Senior Sales and Marketing Executive
HSBC MUMBAI
12.2000 - 06.2002
- Implemented comprehensive training programs that elevated the skillsets of sales representatives, improving team productivity levels significantly.
- Championed innovative promotional events that captured consumer interest while generating substantial buzz within the industry sector.
Education
Masters in Economics -
Punjab University, Chandigarh, India
India 01.1993 - 04.1996
Bachelors in Economics -
Punjab University, Chandigarh, India
India 01.1996 - 04.1998
Post Graduate in Education -
Asian College of Teachers
27 Old Gloucester St, London WC1N 3AX, UK 03.2023 - 03.2024
Skills
Reporting and Analysis
Transaction monitoring
Legal Research
Client Relationship Management
Multilingual Skills
Conflict Resolution
Presentation Skills
Customer Relationship Management (CRM)
Risk Assessment
Project Management
Leadership
Teamwork
Quality Management
Compliance Software
User Acceptance Testing
Reporting and Analysis
Accomplishments
- ICA (International Compliance Association) certified
- Japanese Language Proficiency (JLPT N2)
- Top performer and earned excellence awards for outstanding customer service at HSBC London and Japan
Keyhighlights
- 15 years of diverse experience in finance, compliance and administrative services.
- Strong foundation in compliance, financial crime prevention, wealth management, and customer service.
- Proficient in communication, critical thinking, and adaptability.
- Committed to maintaining high standards of quality and compliance.
- Proven ability to efficiently manage tasks and collaborate effectively within teams.
- Top performer and earned excellence awards for outstanding customer service at HSBC London & Japan.
- Extensive experience in Know Your Customer (KYC) and Customer Due Diligence (CDD)
Languages
English
Native language
Japanese
Advanced
C1
Hindi
Proficient
C2
Timeline
Elementary School Teacher
Hope International and Japanese Elementary School
09.2023 - Current
Post Graduate in Education -
Asian College of Teachers
03.2023 - 03.2024
Compliance Anti Money Laundering Associate
HSBC JAPAN
07.2013 - 07.2016
Customer Wealth Relationship Manager
HSBC JAPAN
04.2008 - 06.2013
Customer Services Officer
HSBC LONDON
06.2006 - 01.2008
Senior Sales and Marketing Executive
HSBC MUMBAI
12.2000 - 06.2002
Bachelors in Economics -
Punjab University, Chandigarh, India
01.1996 - 04.1998
Masters in Economics -
Punjab University, Chandigarh, India
01.1993 - 04.1996
School Administrator and Teacher
Kohana International School
1 2020 - 8 2023
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