SHUBHAM PALIWAL
Sendai
Summary
Driven Desktop Support Engineer with a proven track record at Vmack Researchers, enhancing system performance and user satisfaction through expert troubleshooting and efficient problem resolution. Skilled in Windows Operating System and adept at providing end-user support, I significantly improved help desk ticket resolution times. My experience also extends to fostering academic growth as a Japanese Language Instructor, where I utilized differentiated instruction strategies to boost student success.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Inventory Supervisor
Food & Life Companies
04.2024 - Current
- Enhanced inventory accuracy by conducting regular audits and reconciling discrepancies in a timely manner.
- Improved customer satisfaction by ensuring prompt order fulfillment through efficient inventory management practices.
- Developed standard operating procedures for the inventory department, resulting in more consistent processes and outcomes.
- Monitored customer return shipments and communicated damages to manufacturer.
Desktop Support Engineer
Vmack Researchers
01.2020 - 03.2022
- Installed new or upgraded hardware and software and coordinated installation and follow-up with user to achieve customer satisfaction.
- Configured hardware, devices, and software to set up work stations for employees.
- Enhanced system performance by troubleshooting and resolving software, hardware, and network issues.
- Improved help desk ticket resolution times through diligent prioritization of requests based on urgency level.
- Supported remote employees by setting up secure VPN access points that enabled them to work efficiently from offsite locations.
- Provided comprehensive technical support for users, addressing various issues related to computer systems, peripherals, and applications.
- Installed and configured operating systems and applications.
Japanese Lanuage Instructor
Furusawa Language Academy
08.2019 - 03.2022
- Provided personalized feedback on assignments, helping students overcome linguistic challenges and improve overall communication skills.
- Served as an advisor to the school''s Japan Club, supporting extracurricular activities that promoted cultural exchange and appreciation for Japanese art, history, and cuisine.
- Increased student participation through the use of interactive activities tailored to individual learning styles and abilities.
- Organized cultural events to immerse students in Japanese customs and traditions, enhancing their appreciation for the language they were studying.
- Implemented differentiated instruction strategies to meet the diverse needs of learners, resulting in increased academic success for all students.
Japanese Language Teacher
ILFS
02.2019 - 07.2019
- Assisted in creating a safe and nurturing classroom environment that promoted emotional well-being and academic growth for all students.
- Supported students in developing social skills through structured activities and positive reinforcement techniques.
- Provided one-on-one support for students with learning disabilities, enabling them to excel in their coursework.
- Implemented behavior modification strategies, resulting in improved self-regulation and classroom participation among students.
Education
Bachelor of Commerce - Accounting And Business Management
Dr.B.R.A.U
Agra04.2017
Skills
- Data Backup and Recovery
- Windows Operating System
- Remote Desktop Support
- End-user support
- Ticketing system proficiency
- Printer and Peripheral Support
- Active Directory Management
- Network Connectivity
- Troubleshooting Network Issues
- Report Preparation
Certification
CCNA
JLPT N2
Dancing
Dancing is a versatile and rewarding hobby that can enrich your life in many ways. Whether you’re looking to get fit, meet new people, or express yourself creatively, there’s a dance style out there for you.
Languages
Hindi
Native language
Japanese
Proficient
C2
English
Proficient
C2
Timeline
Inventory Supervisor
Food & Life Companies
04.2024 - Current
Desktop Support Engineer
Vmack Researchers
01.2020 - 03.2022
Japanese Lanuage Instructor
Furusawa Language Academy
08.2019 - 03.2022
Japanese Language Teacher
ILFS
02.2019 - 07.2019
Bachelor of Commerce - Accounting And Business Management
Dr.B.R.A.U
CCNA
JLPT N2
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