SHUBASHINNI A/P BALOO
Ipoh
Summary
- Highly disciplined and motivated professional with a positive attitude and proven ability to meet deadlines ahead of schedule.
- Experienced in working collaboratively within teams and adapting to new challenges. Dedicated to continuous learning and contributing effectively in diverse roles and responsibilities.
Overview
11
11
years of professional experience
Work History
Agent
Prudential
05.2020 - 01.2025
- Conducted market research to identify and engage potential clients
- Informed clients of policies and procedures.
- De-escalated and resolved customer complaints with punctual, polite and professional service.
Quality Control
AMS Sensors
07.2018 - 04.2020
- Conducted sensor quality inspections, developed control procedures, documented results, and resolved defects
- Leveraged quality control and production knowledge to improve base and field operations.
- Recommend procedural changes and efficiencies by reviewing workflow and quality control.
Telemarketer
Cuckoo International
12.2017 - 12.2018
- Completed daily cold calling and outreach to build sales pipeline.
- Answered questions about company offerings with knowledgeable responses about products and services.
Purchasing Staff
Kurz Production (M) Sdn Bhd
03.2016 - 07.2017
- Identified and resolved supply chain issues to mitigate delays and production disruptions.
- Analyzed and reported on inventory levels to determine purchasing requirements.
Sales Supervisor
Hinano Health Ware
12.2013 - 12.2014
- Worked jointly with team members to assist with closing sales, cross-selling and upselling of products and services.
- Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
Education
DIPLOMA - TOURISM MANAGEMENT
POLITEKNIK IBRAHIM SULTAN
01.2017
Skills
- Sales pitching
- Sales techniques
- Strategic sales
- Sales operation
- Prospect relationship building
- Objection management
- Scripted calls
- Script use
- Measurement tools
- Communications management
- Branding
- Documentation management
Languages
Tamil
Native language
English
Advanced
C1
Malay
Upper intermediate
B2
Software
Microsoft Powerpoint
Microsoft Excel
Microsoft Word
AutoCount POS
Conversational AI Model powered by GPT-3
Social Media Marketing Software
Interests
Customer Service
Market Research
Foreign Exchange
Networking and Relationship Building
Public Speaking
Sales Strategy and Analytics
Quote
Success in sales comes not from what you sell, but from how you build trust and relationships with your clients
Shubashinni
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Accomplishments
- Supervised team of 20 staff members.
- Created a company-wide, comprehensive training program for all sales team members.
- Resolved product issue through consumer testing.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Work Preference
Work Type
Full TimeWork Location
HybridRemoteImportant To Me
Career advancementHealthcare benefitsCompany CultureTeam Building / Company RetreatsTimeline
Agent
Prudential
05.2020 - 01.2025
Quality Control
AMS Sensors
07.2018 - 04.2020
Telemarketer
Cuckoo International
12.2017 - 12.2018
Purchasing Staff
Kurz Production (M) Sdn Bhd
03.2016 - 07.2017
Sales Supervisor
Hinano Health Ware
12.2013 - 12.2014
DIPLOMA - TOURISM MANAGEMENT
POLITEKNIK IBRAHIM SULTAN
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