SHRESTHA MANISH
Guest Service Representative
Kawaguchi,11
Summary
Personable Customer Relations leader with a strong track record of exceeding customer expectations and ensuring adherence to company standards. Proven ability to quickly resolve issues, improving customer satisfaction, and utilizing technology to enhance communication and response time. Experienced guitar/bass repairman, skilled in diagnosing and fixing instrument issues. Fluent in **Nepali and English, with conversational Japanese skills, and proficient in Microsoft Office.
Overview
12
12
years of professional experience
3
3
Certifications
Work History
Room Service Attendant
The Peninsula Tokyo
Tokyo, Tokyo
02.2023 - 09.2024
- Delivered food, condiments, and silverware to guest rooms to fulfill guest orders.
- Enhanced guest satisfaction by promptly delivering room service orders and addressing special requests.
- Answered quests inquiries and questions about hotel's menu.
- Answered detailed questions about menu items, contents and preparation methods to help guests make informed decisions.
Repairman (Guitar/Bass Repair)
Ishibashi Gaki
Chiba, Chiba
02.2022 - 03.2023
- Inspect and assess instruments brought in for repair
- Determine the feasibility of repairing instruments in-house or outsourcing repair
- Repair and adjust instruments to ensure they are ready for sale in the store.
Junior Assistant
Amazon Japan
01.2020 - 01.2022
- Entered data for returned items from customers
- Inspected returned items to determine if they could be resold, were unreturnable, or needed to be destroyed.
Kitchen Helper Staff
Lawry's The Prime Rib (Part-Time)
Tokyo, Tokyo
01.2013 - 01.2019
- Kitchen helper with food preparation and kitchen operations
- Carver
Education
Bachelor in Economics -
Khowpa College
Japanese Language - undefined
Human Academy Japanese Language School
Business Studies - undefined
Tokyo welfare childcare professional school
Skills
Punctuality
Guest Relations
Data Entry
Tableau
Data Analysis
Guitar Technician
Microsoftoffice
Basic
Licenses
General License
Tests
- TOEIC Listening & Reading Test, 935
- Japanese Language Proficiency Test, N2
Japaneselevel
General conversational level
Languages
Nepali
Native language
English
Advanced
C1
Nepali
Proficient
C2
Japanese
Upper intermediate
B2
Hindi
Intermediate
B1
Certification
Data Analyst
Timeline
Data Analyst
10-2024
Room Service Attendant
The Peninsula Tokyo
02.2023 - 09.2024
JLPT N2
08-2022
Repairman (Guitar/Bass Repair)
Ishibashi Gaki
02.2022 - 03.2023
Junior Assistant
Amazon Japan
01.2020 - 01.2022
TOEIC
07-2016
Kitchen Helper Staff
Lawry's The Prime Rib (Part-Time)
01.2013 - 01.2019
Bachelor in Economics -
Khowpa College
Japanese Language - undefined
Human Academy Japanese Language School
Business Studies - undefined
Tokyo welfare childcare professional school
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