Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Shota Murobayashi

Analyst/Desktop Support Engineer
1-12-15 Nishiyawata, Hiratsuka-shi, Kanagawa Prefecture,14

Summary

After graduating from a language school in NY, I have accumulated about 10 years of experience in in-house IT infrastructure across the medical, financial, IT, and compliance industries. I started my career as an in-house IT specialist at the National Center for Child Health and Development, providing Desktop Support. Later, I joined a global IT team at Nomura Securities, where I managed an iPhone migration project while also handling Desktop Support. I then expanded my expertise in Desktop Support and BCP projects at Pictet Asset Management. Following that, I worked as an Onsite/Remote Support Engineer (L2) at Dell Technologies. Currently, I am part of systemsGo, where I provide both remote and onsite IT support.

Overview

10
10
years of professional experience
5
5
years of post-secondary education
4
4
Certifications
2
2
Languages

Work History

Analyst/Desktop Support Engineer

SystemsGo
02.2022 - Current

Onsite Support/Infrastructure Support/Project Support

Support for 1000 employees/sub-contractors


【Contents】

  • Onsite Support (Hardware, Software, Mobile, Asset Management)
  • Enhanced team collaboration by providing clear communication of complex findings through visualizations and reports.
  • Documented technical procedures, allowing for quicker resolution of common issues.
  • New Hire Support (Prepare PC & Peripherals, Init Support)
  • Infrastructure Support (Server Maintenance)
  • Project Support (Autopilot, Security Management (Researching, updating, or removing software for non-connected PCs, etc.))
  • SMAX(Service Management Automation X) for the ticket system, Saviynt for the User Account and Access Management.


【IT Team Scale】

  • 5 members for team.

Analyst (L2)/Desktop Support Engineer

Dell Technologies Japan Inc.
10.2019 - 01.2022

Onsite Support/Infrastructure Support/Project Support/Event Support

Support for 3000 Japanese employees


【Contents】

  • Onsite Support (Hardware, Software, Mobile, Asset Management)
  • New Hire Support (Prepare PC & Peripherals, Orientation, Init Support)
  • Infrastructure Support (Server Exchange and Maintenance, Blackout)
  • UAT Support (OS, Application, Network)
  • Project Support (EXO Migration, File Server Migration, AD Migration)
  • Event Support (All Hands, Executive Support, SDGs related)
  • Office Relocation
  • M&A (Merge Environment for L-DELL and L-EMC)
  • SNOW for the Ticket System


【IT Team Scale】

  • 17 people in total (Japan, Korea, Taiwan), 10 Japanese members (including boss and leader)


Desktop Support Engineer

TSE Co.
12.2015 - 09.2019
  • Financial industry experience at Pictet Asset Management (Headquarters: GVA), Nomura Securities (GIT)
  • Fin-Tech support for Bloomberg, Thomson Reuters, Morningstar, Factset, etc.
  • BCP project, iPhone migration project, Outlook2016 migration project, Mobile Laptop creation project for business trip
  • Wiki system implementation support
  • Network room patch changes
  • VMware View Client、VMware AirWatch(Agent, Boxer and Content)、 Outlook 2016、Brainware Columbus、Atlassian JIRA、Lotus Note

Desktop Support Engineer

Androbo Core Technology Co.
01.2015 - 12.2015
  • Experienced the development environment of a construction company
  • Work experience at the National Center for Child Health and Development with more than 1000 users
  • Password reset and group edit on AD
  • Use Office 365 and Sharepoint for internal systems

Education

EF INTERNATIONAL LANGUAGE SCHOOL of NEWYORK

Standard Language Class
02.2011 - 11.2011

MI JAPAN TOKYO

Musicians Institute of Japan Tokyo, Vocal Class
04.2009 - 03.2010

Hokkaido Asahikawa Agricultural High School

Forest Science
04.2006 - 03.2009

Skills

Troubleshooting

Communication

Teamwork and collaboration

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Certification

CompTIA A+

Timeline

Analyst/Desktop Support Engineer

SystemsGo
02.2022 - Current

CompTIA A+

07-2020

ITIL V3

03-2020

Analyst (L2)/Desktop Support Engineer

Dell Technologies Japan Inc.
10.2019 - 01.2022

LPIC Level 1

10-2017

Desktop Support Engineer

TSE Co.
12.2015 - 09.2019

Desktop Support Engineer

Androbo Core Technology Co.
01.2015 - 12.2015

TOEIC Score 615

08-2014

EF INTERNATIONAL LANGUAGE SCHOOL of NEWYORK

Standard Language Class
02.2011 - 11.2011

MI JAPAN TOKYO

Musicians Institute of Japan Tokyo, Vocal Class
04.2009 - 03.2010

Hokkaido Asahikawa Agricultural High School

Forest Science
04.2006 - 03.2009
Shota MurobayashiAnalyst/Desktop Support Engineer