Shota Murobayashi
Analyst/Desktop Support Engineer
1-12-15 Nishiyawata, Hiratsuka-shi, Kanagawa Prefecture,14
Summary
After graduating from a language school in NY, I have accumulated about 10 years of experience in in-house IT infrastructure across the medical, financial, IT, and compliance industries. I started my career as an in-house IT specialist at the National Center for Child Health and Development, providing Desktop Support. Later, I joined a global IT team at Nomura Securities, where I managed an iPhone migration project while also handling Desktop Support. I then expanded my expertise in Desktop Support and BCP projects at Pictet Asset Management. Following that, I worked as an Onsite/Remote Support Engineer (L2) at Dell Technologies. Currently, I am part of systemsGo, where I provide both remote and onsite IT support.
Overview
10
10
years of professional experience
5
5
years of post-secondary education
4
4
Certifications
2
2
Languages
Work History
Analyst/Desktop Support Engineer
SystemsGo
02.2022 - Current
Onsite Support/Infrastructure Support/Project Support
Support for 1000 employees/sub-contractors
【Contents】
- Onsite Support (Hardware, Software, Mobile, Asset Management)
- Enhanced team collaboration by providing clear communication of complex findings through visualizations and reports.
- Documented technical procedures, allowing for quicker resolution of common issues.
- New Hire Support (Prepare PC & Peripherals, Init Support)
- Infrastructure Support (Server Maintenance)
- Project Support (Autopilot, Security Management (Researching, updating, or removing software for non-connected PCs, etc.))
- SMAX(Service Management Automation X) for the ticket system, Saviynt for the User Account and Access Management.
【IT Team Scale】
- 5 members for team.
Analyst (L2)/Desktop Support Engineer
Dell Technologies Japan Inc.
10.2019 - 01.2022
Onsite Support/Infrastructure Support/Project Support/Event Support
Support for 3000 Japanese employees
【Contents】
- Onsite Support (Hardware, Software, Mobile, Asset Management)
- New Hire Support (Prepare PC & Peripherals, Orientation, Init Support)
- Infrastructure Support (Server Exchange and Maintenance, Blackout)
- UAT Support (OS, Application, Network)
- Project Support (EXO Migration, File Server Migration, AD Migration)
- Event Support (All Hands, Executive Support, SDGs related)
- Office Relocation
- M&A (Merge Environment for L-DELL and L-EMC)
- SNOW for the Ticket System
【IT Team Scale】
- 17 people in total (Japan, Korea, Taiwan), 10 Japanese members (including boss and leader)
Desktop Support Engineer
TSE Co.
12.2015 - 09.2019
- Financial industry experience at Pictet Asset Management (Headquarters: GVA), Nomura Securities (GIT)
- Fin-Tech support for Bloomberg, Thomson Reuters, Morningstar, Factset, etc.
- BCP project, iPhone migration project, Outlook2016 migration project, Mobile Laptop creation project for business trip
- Wiki system implementation support
- Network room patch changes
- VMware View Client、VMware AirWatch（Agent, Boxer and Content）、 Outlook 2016、Brainware Columbus、Atlassian JIRA、Lotus Note
Desktop Support Engineer
Androbo Core Technology Co.
01.2015 - 12.2015
- Experienced the development environment of a construction company
- Work experience at the National Center for Child Health and Development with more than 1000 users
- Password reset and group edit on AD
- Use Office 365 and Sharepoint for internal systems
Education
EF INTERNATIONAL LANGUAGE SCHOOL of NEWYORK
Standard Language Class
02.2011 - 11.2011
MI JAPAN TOKYO
Musicians Institute of Japan Tokyo, Vocal Class
04.2009 - 03.2010
Hokkaido Asahikawa Agricultural High School
Forest Science
04.2006 - 03.2009
Skills
Troubleshooting
Communication
Teamwork and collaboration
Communication
Windows Operating System
Mobile Support (iOS and Android)
Linux Environment (Client and Server)
Mac OS Operating System
Certification
CompTIA A+
Timeline
Analyst/Desktop Support Engineer
SystemsGo
02.2022 - Current
CompTIA A+
07-2020
ITIL V3
03-2020
Analyst (L2)/Desktop Support Engineer
Dell Technologies Japan Inc.
10.2019 - 01.2022
LPIC Level 1
10-2017
Desktop Support Engineer
TSE Co.
12.2015 - 09.2019
Desktop Support Engineer
Androbo Core Technology Co.
01.2015 - 12.2015
TOEIC Score 615
08-2014
EF INTERNATIONAL LANGUAGE SCHOOL of NEWYORK
Standard Language Class
02.2011 - 11.2011
MI JAPAN TOKYO
Musicians Institute of Japan Tokyo, Vocal Class
04.2009 - 03.2010
Hokkaido Asahikawa Agricultural High School
Forest Science
04.2006 - 03.2009