SHINJI KUWAYAMA
Yokohama
Summary
Seeking a challenging position in IT technical sector where my extensive knowledge/experiences on backup/storage area can be utilized.
Overview
34
34
years of professional experience
Work History
Technical support engineer
Veriras Technologies LLC
10.2001 - 04.2024
- Provide technical support for NetBackup/NetBackup Appliance.(OS:Windows.Linux,Solaris.AIX.HP) (Application: VMware,Hyper-V, PostgreSQL,Oracle,Sybase,NDMP )
- Analyze complex problems with log analysis/building environments and provide fix/workaround to the customers/partners with the service level agreement (Partner: HITACHI,NEC,Fujitsu,Toshiba,Networld,SB C&S,etc)
- Escalate cases to US/India developers (in some cases)
- Provide 365x24 support (One week every 2 months)
- Create Knowledge base with English/Japanese
- Supervising/technically training for new support staff
- Review cases per week for junior support staff
- Participate renewal case tracking system project (Salesforce, Oracle Service Cloud).
- *Veritas was merged into Symantec during 2006 and separated 2015
Software support staff
EMC Japan K.K.
04.2001 - 10.2001
- Software support staff for EDM (Backup software for EMC Symmetrix )
* One of the first software support members in EMC Japan - Provide onsite troubleshooting/workaround/fix to the end users
- Participate training for EDM in Boston for 4 weeks.
Software support staff
Lotus Developlemt Japan. Ltd.
01.1994 - 01.2001
- Provide technical support via phone call to the end users
- Transfer skills for junior support staffs about network/Internet/database
- Participate call center system renewal project from Notel PBX system to Aspect ACD system
- Administrator for Sybase database (used for Aspect ACD system).
Sales assistant staff
dit Co.,Ltd.
01.1993 - 01.1994
- Assisting sales staff and making brochure and promotional materials.
System engineer/programmer
TIS Inc.
01.1990 - 01.1993
- Participate AS/400 training held in IBM for 3 months and achieve an excellent result
- Join renewal of production management system for a cardboard company (AS/400)
- Join renewal payroll system for an electrical company (AS/400).
Education
Bachelor of Economics - Business Economics
Konan University
Kobe Hyogo03.1990
Skills
- Technical Support
- Technical Troubleshooting
- Problem-Solving
- Application support
Timeline
Technical support engineer
Veriras Technologies LLC
10.2001 - 04.2024
Software support staff
EMC Japan K.K.
04.2001 - 10.2001
Software support staff
Lotus Developlemt Japan. Ltd.
01.1994 - 01.2001
Sales assistant staff
dit Co.,Ltd.
01.1993 - 01.1994
System engineer/programmer
TIS Inc.
01.1990 - 01.1993
Bachelor of Economics - Business Economics
Konan University
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