Shiho Yokawa
Osaka
Summary
Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.
Overview
10
10
years of professional experience
1
1
Certification
Work History
International Sales Representative
Murata Machinery, Ltd.
08.2022 - Current
- Prepared quotations for automated material handling systems (AMHS) for clean rooms in a semiconductor manufacturing facility or fab.
- Attended and hosted weekly online meetings with customers (in English).
- Prepared shipping documents and made internal adjustments to meet shipment deadlines.
- Gathered data for participation in ISO90001 audits.
- Collaborated with overseas branch (USA, Ireland) to make strategic sales decisions and enhance project management.
- Attended face-to-face technical review meetings (TRM) and enhanced customer-supplier relationships.
International Sales Representative
TVE Co., LTD
10.2021 - 07.2022
- Made quotations for high pressure/high temperature valves for power plants/stations in Taiwan and Australian.
- Prepared shipping documents and reserve vessels for shipment.
- Conducted quality control/inspection online in Japanese/English/Mandarin.
Customer Service Specialist
World Windows Corp.
10.2019 - 09.2021
- Attended online automobile auctions for dealers in Malaysia.
- Prepared shipping documents for customs.
Leader
Ayabes Inc.
03.2016 - 06.2019
- Made tour package proposals for inbound tourists to Japan.
- Handled quotations, reservations, and bookings for VIP customers and high end markets.
- Tour attending.
- Customer service/emergency contact for ongoing tours.
- Employee of the month at Osaka branch May 2017.
- Person in charge of the North America region (VIP).
- Attended the private VIP tour for a UAE royal family member.
- Trained new staff & employees.
- Applied strong leadership talents and skills to help meet sales goals.
System Engineer
Union Think
04.2015 - 02.2016
- Performed work in software testing/debugging.
- Specialized in software manual translation.
- Focus on the following programming languages: C#／.NET／VBA
Education
Japanese Studies -
JASSO Japanese Language Center
01.2015
Bachelor of Arts - BA - Linguistics
The University of Georgia
01.2013
Skills
- Multi-lingual communication skills
- Customer service
- Problem solving
- Shipping/export related knowledge
- Microsoft excel
- Microsoft powerpoint
- Microsoft word
- Market Research & analysis
Certification
- TOEIC L&R, 06/01/22, 06/01/24, 990
- Japanese Language Proficiency Test N1, 12/01/20, 12/01/22
Professional Highlights
- Cleared 60% of sales targets within 6 months, 06/01/19
- Made the 1st VIP booking in the company in the North America region, 06/01/19
Timeline
International Sales Representative
Murata Machinery, Ltd.
08.2022 - Current
International Sales Representative
TVE Co., LTD
10.2021 - 07.2022
Customer Service Specialist
World Windows Corp.
10.2019 - 09.2021
Leader
Ayabes Inc.
03.2016 - 06.2019
System Engineer
Union Think
04.2015 - 02.2016
Bachelor of Arts - BA - Linguistics
The University of Georgia
Japanese Studies -
JASSO Japanese Language Center
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