Sherif Abouheneidy
District Manager - Endo | Gulf Area | Merck Health
Dubai ,United Arab Emirates
Summary
Accomplished professional with expertise in team leadership and strategic planning, adept at driving sales growth through advanced sales techniques and customer relationship management. Proven track record in people development and logistics coordination, ensuring efficient operations and enhanced team performance. Committed to leveraging skills to achieve organisational goals and foster long-term success.
Results-driven District Manager with focus on optimising operations and leading high-performing teams. Skilled in driving sales growth, improving customer satisfaction, and streamlining processes. Delivered significant improvements in team productivity and operational efficiency in previous roles, directly contributing to enhanced profitability and brand loyalty.
Overview
12
12
years of professional experience
5
5
years of post-secondary education
Work history
District Manager - Endo | Gulf Area
Merck Healthcare
Dubai, United Arab Emirates
05.2024 - Current
- Mediated staff disputes, promoting a harmonious work environment.
- Improved district performance by implementing strategic plans and policies.
- Provided leadership for district-wide initiatives, enhancing operational efficiency.
- Implemented budget controls to minimise financial wastage.
- Handled escalated customer complaints, safeguarding customer satisfaction.
- Developed training programmes for staff skill enhancement.
- Facilitated regular meetings with store managers, ensuring alignment of objectives.
- Conducted periodic performance reviews of subordinates, providing constructive feedback.
- Managed multi-site operations to ensure seamless business continuity.
- Achieved sales targets through effective team management.
- Devised promotional strategies for increased customer engagement.
- Mentored new hires to foster talent retention.
- Coordinated merchandise allocation amongst stores to optimise profit margin.
- Ensured compliance with company standards, maintaining brand reputation.
Key Account Manager | Endo | UAE & Oman
Merck Healthcare
AUH , Al Ain Dubai , NE & Oman, United Arab Emirates & Oman
10.2022 - 05.2024
- Coordinated with internal departments for seamless service delivery to clients.
- Cultivated a deep understanding of client businesses with thorough research and consistent engagement.
- Translated customer feedback into actionable insights that drove product development initiatives.
- Identified opportunities for cross-selling, created additional revenue streams.
- Strengthened key client relationships by developing tailored account strategies.
- Implemented customer retention strategies, fostered strong relationships.
- Negotiated profitable contracts to ensure mutual benefit.
- Analysed sales data, optimised performance metrics.
- Collaborated on marketing initiatives aimed at promoting brand awareness.
- Developed multi-level contacts within key accounts to enhance communication channels.
- Conducted regular business reviews, identified areas for improvement.
- Managed complex sales cycles for maximised business growth.
Medical Representative | CM&E | Dubai & NE
Merck Healthcare
Dubai & NE, United Arab Emirates
08.2017 - 10.2022
- Implemented successful strategies for achieving sales targets within assigned territory.
- Organised regular meetings with healthcare professionals for effective product promotion.
- Undertook administrative tasks related to sales reporting, ensuring accuracy at all times.
- Succeeded in securing repeat business by providing excellent customer service.
- Tailored sales pitch according to customer needs, maximising product uptake.
- Communicated effectively with healthcare professionals to promote pharmaceutical products.
- Liaised with medical staff whilst promoting benefits of new drugs.
- Attended national and regional medical conferences for networking opportunities.
- Provided feedback on market trends to the marketing team regularly, improving strategy effectiveness.
- Collaborated with sales team to meet quarterly targets without fail.
Product Specialist | CVS
Algorithm Pharmaceutical Manufacturers | Gulf
Sharjah & NE, United Arab Emirates
01.2017 - 08.2017
- Managed product life cycle from conception to end of line, ensuring smooth transitions.
- Simplified complex technical jargon for easier client comprehension.
- Monitored sales performance for accurate forecasting and strategic planning.
- Enhanced product knowledge by attending industry events and trainings.
- Provided hands-on training sessions for new team members on product usage.
- Collaborated cross-functionally to ensure seamless operations across departments.
Key Account Manager
IMS Health
Cairo, Egypt
12.2014 - 01.2017
- Coordinated with internal departments for seamless service delivery to clients.
- Delivered presentations, secured new partnerships.
- Negotiated profitable contracts to ensure mutual benefit.
- Translated customer feedback into actionable insights that drove product development initiatives.
- Maintained detailed knowledge of industry trends, positioned products effectively in the market.
- Collaborated on marketing initiatives aimed at promoting brand awareness.
- Strengthened key client relationships by developing tailored account strategies.
- Cultivated a deep understanding of client businesses with thorough research and consistent engagement.
- Worked closely with sales team, ensured achievement of set targets.
- Identified opportunities for cross-selling, created additional revenue streams.
Medical representative
AstraZeneca
Cairo, Egypt
03.2013 - 01.2014
- Organised regular meetings with healthcare professionals for effective product promotion.
- Collaborated with sales team to meet quarterly targets without fail.
- Facilitated training sessions for new joiners as part of their induction process.
- Provided feedback on market trends to the marketing team regularly, improving strategy effectiveness.
Education
Bachelor's Degree of Pharmacy - Pharmaceutical
Future University in Egypt
Cairo, Egypt 09.2006 - 07.2011
Skills
- Team Leadership
- Sales techniques
- Customer relationship management
- People development
- Logistics coordination
- Strategic planning
Languages
English
Fluent
Arabic
Native
Affiliations
- Playing with my kids
- Football
- Basketball
Timeline
District Manager - Endo | Gulf Area
Merck Healthcare
05.2024 - Current
Key Account Manager | Endo | UAE & Oman
Merck Healthcare
10.2022 - 05.2024
Medical Representative | CM&E | Dubai & NE
Merck Healthcare
08.2017 - 10.2022
Product Specialist | CVS
Algorithm Pharmaceutical Manufacturers | Gulf
01.2017 - 08.2017
Key Account Manager
IMS Health
12.2014 - 01.2017
Medical representative
AstraZeneca
03.2013 - 01.2014
Bachelor's Degree of Pharmacy - Pharmaceutical
Future University in Egypt
09.2006 - 07.2011
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