Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Training Ambassador
Amazon
06.2022 - 06.2024
Promoted company values and culture, ensuring trainees developed a clear understanding of expectations
Maintained comprehensive records of trainee progress, offering consistent feedback to encourage skill enhancement
Fostered an environment of continuous learning by introducing supplemental resources outside of formal training
Promoted a culture of continuous learning by sharing valuable resources beyond the formal training curriculum with participants
Office Automation Clerk
U.S. Department of Veterans Affairs
04.2022 - 06.2022
Managed electronic documents, including typing editing, formatting, and filing
Oversaw scheduling and appointing in CHCS Legacy and AHLTA, establishing an Adult Mental Health Program appointment calendar
Analyzed patient data for reporting purposes, generating daily, monthly, and quarterly insights
Facilitated smooth operations within the office through reliable assistance with daily administrative tasks such as copying, scanning, or distributing documents
Demonstrated exceptional customer service skills by greeting visitors warmly upon arrival and ensuring their needs were promptly met throughout their visit
Medical Clerk
Destiny Management Services
02.2020 - 04.2022
Maintained outpatient records per Command Directives, ensuring accuracy and completeness in documentation
Supported research initiatives by compiling and organizing data
Drafted routine correspondence for senior review and approval
Tricare
General Informatics
01.2018 - 02.2020
Coordinated and scheduled patient appointments, verified eligibility using DEERS, and maintained CHCS appointment schedules
Communicated effectively with military personnel and contractors worldwide, managing high-volume workflows autonomously
Monitored patient satisfaction metrics and provided feedback to management for continuous improvement initiatives in service delivery
Supported healthcare providers in delivering high-quality care by managing patient flow during peak hours, resulting in reduced stress for staff members
Academy Director
La Petite Academy Inc.
04.2015 - 01.2018
Facilitated the development of interdisciplinary curriculum projects that encouraged students to think critically and solve problems across multiple subject areas.
Demonstrated tenacity and persistence in pursuit of solutions to maximize student achievement.
Championed the adoption of technology in classrooms to enhance learning experiences and prepare students for success in a digital world.
Increased enrollment rates by promoting the Academy through open houses, community events, and targeted marketing efforts.
Oversaw professional development programs for faculty members, ensuring continued growth in teaching skills and subject matter expertise.
Education
Certificate of Technical Studies -
Tidewater Community College
Suffolk, Virginia
01-2025
Certificate of Technical Studies - Medical Billing And Coding
Tidewater Community College
Suffolk, Virginia
09-2024
Certificate of Technical Studies - X-Ray Technician
High Technical Institute
Memphis, Tennessee
04-2007
Skills
Collaborates with others
Attention to detail
Verbal and written communication skills
Computer proficiency
Certification
Certified Billing and Coding Specialist, National Healthcareer Association, S7R6L7F3
Adult and Pediatric First Aid/CPR/AED
Timeline
Training Ambassador
Amazon
06.2022 - 06.2024
Office Automation Clerk
U.S. Department of Veterans Affairs
04.2022 - 06.2022
Medical Clerk
Destiny Management Services
02.2020 - 04.2022
Tricare
General Informatics
01.2018 - 02.2020
Academy Director
La Petite Academy Inc.
04.2015 - 01.2018
Certificate of Technical Studies -
Tidewater Community College
Certificate of Technical Studies - Medical Billing And Coding
Tidewater Community College
Certificate of Technical Studies - X-Ray Technician
High Technical Institute
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