SHEENA MARIE ISHIHARA
SETO,Japan
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
2
2
years of professional experience
8
8
years of post-secondary education
4
4
Languages
Work History
Customer Service Representative
KABUSHIKIGAISHA REBIUS
Nagoya, Aichi
04.2022 - 06.2022
- Recorded account information to open new customer accounts.
- Recommended products to customers, thoroughly explaining details.
- Offered advice and assistance to customers, paying attention to special needs or wants.
HALL AND KITCHEN STAFF
KABUSHIKIGAISHA KISOJI
Seto, Aichi
05.2021 - 03.2022
- Followed proper handling and sanitation procedures to comply with food safety standards and protocols.
- Prevented food spoilage by monitoring dates, rotating stock and following proper storage procedures.
- Made food according to standard recipes with requested changes for customer satisfaction.
- Plated hot meals and salads in aesthetically pleasing arrangements.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Sanitized dining ware and kitchen equipment according to health code standards.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Reduced kitchen accidents by maintaining high standards of cleanliness and organization.
Customer Service Representative
Opsify
Bgc, Manila
09.2017 - 01.2019
- Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
- Updated account information to maintain customer records.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Processed customer adjustments to maintain financial accounts.
- Responded to customer requests for products, services and company information.
- Maintained up-to-date knowledge of product and service changes.
- Cross-trained and backed up other customer service managers.
- Followed up with customers about resolved issues to maintain high standards of customer service.
Education
Vocational - Japanese Language
YWCA JAPANESE LANGUAGE SCHOOL
Nagoya Japan 08.2002 - 07.2004
Bachelor of Science - COMPUTER SCIENCE
MAPUA INSTITUTE oF TECHNOLOGY
MANILA,PHILIPPINES 06.2000 - 07.2002
High School Diploma -
ST PAUL COLLEGE oF PARAÑAQUE
Paranaque City Manila Philippines 06.1996 - 05.2000
Skills
Report preparation
undefinedTimeline
Customer Service Representative
KABUSHIKIGAISHA REBIUS
04.2022 - 06.2022
HALL AND KITCHEN STAFF
KABUSHIKIGAISHA KISOJI
05.2021 - 03.2022
Customer Service Representative
Opsify
09.2017 - 01.2019
Vocational - Japanese Language
YWCA JAPANESE LANGUAGE SCHOOL
08.2002 - 07.2004
Bachelor of Science - COMPUTER SCIENCE
MAPUA INSTITUTE oF TECHNOLOGY
06.2000 - 07.2002
High School Diploma -
ST PAUL COLLEGE oF PARAÑAQUE
06.1996 - 05.2000
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