Shawon Khan
Raipara, Dohar, Dhaka
Summary
Intend to work in a challenging and competitive environment where strong sense of responsibility and commitment are required. Where the dignity or work provides job satisfaction and the place of the work provides potential avenues for learning and growing and achieving a top position in the hierarchy of the organization.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Assistant Technical Service Engineer
Intricate Lab Ltd.
01.2023 - Current
- Provide technical assistance to users, troubleshoot issues, and ensure that devices are running smoothly.
- Maintenance the Install, diagnose, repair, maintain, and upgrade hardware and equipment.
- Troubleshoot problems in person, by phone, or electronically.
- Perform daily system backups and data recovery operations.
- Create and maintain user documentation and training materials.
- Developing document inventories and maintaining indexes for classification systems
- Labeling, preparing, and transferring information files
- Coordinated cross-functional teams in the resolution of critical technical issues impacting customer satisfaction levels.
- Assisted in the evaluation of proposed new products or services through rigorous testing protocols before market launch.
- Increased product reliability with meticulous testing and quality assurance measures.
Sales Manager
BIG BAZAR Ltd.
06.2018 - 11.2020
- Create sales plans to meet or exceed sales goals, and expand the customer base
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Increased sales revenue by developing and implementing effective sales strategies.
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Led a successful sales team by providing motivational coaching and performance-based incentives.
- Set sales goals and quotas, and ensure that the company meets them
- Recruit, hire, and train new sales representatives, and monitor their performance
- Manage accounts, and work with big profile customers
- Resolved customer issues promptly, maintaining high levels of customer satisfaction and trust in the brand.
Education
Masters of Social Studies - Political Science
National University
Dhaka, Bangladesh01.2019
Bachelor of Social Science - Arts
National University
Dhaka, Bangladesh01.2016
Higher Secondary Certificate - Humanities
Joypara College
Dohar, Dhaka08-2013
Secondary School Certificate - Science
Ikrashi Adarsha High School
Dohar, Dhaka05-2011
Skills
- Windows 98 ~ Windows 11 installation, MS Office
- Equipment maintenance and repair
- Written and verbal communication
- Customer Support
- Software Installation
- Hardware Configuration
- Technical Troubleshooting
- Digital Marketing (Social Media,Web, E-mail Marketing)
Personal Information
- Date of Birth: 12/01/94
- Gender: Male
- Nationality: Bangladeshi
- Marital Status: Unmarried
- Religion: Islam
Parents
Towhedur Rahaman Khan, Shahana Begum
Hobbies and Interests
- Deviating/Public Speaking
- Gardening
- Traveling
- Enjoying Music
- Playing Games
- Reading Books
- Playing Cricket
- Watching Movies
- Car Driving
Disclaimer
I, do hereby declare that information provided above are all true as to my knowledge.
Accomplishments
- Resolved product issue through consumer testing.
- Achieved Digital Market by introducing Company Product for Target Customer tasks.
- Collaborated with team in the development of Autosol GPS based Vehicle tracking project.
Certification
- CompTIA Network+ - Computing Technology Industry Association. (online)
- Japanese Language Certification: N5, N4
Hobbies
- Gardening
- Playing Football
- Reading Books
- Travelling Places
Languages
Bengali
Native language
Japanese
Intermediate
B1
English
Advanced
C1
Hindi
Upper intermediate
B2
Nepali
Elementary
A2
Timeline
Assistant Technical Service Engineer
Intricate Lab Ltd.
01.2023 - Current
Sales Manager
BIG BAZAR Ltd.
06.2018 - 11.2020
Masters of Social Studies - Political Science
National University
Bachelor of Social Science - Arts
National University
Higher Secondary Certificate - Humanities
Joypara College
Secondary School Certificate - Science
Ikrashi Adarsha High School
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