SHARIK HUSSAIN
Logistics Operations Manager
Dubai,Dubai
Summary
Logistics Operations Manager leading last-mile delivery, supply chain, and procurement operations across Saudi Arabia, Oman, and India. Manages 2,000 daily orders and 191+ drivers while improving 99% delivery proof accuracy, reducing invoice disputes by 30%, and tightening SLA compliance through route optimization, KPI tracking, and capacity planning. Aligns workforce performance, dispatch execution, and process automation to control cost and scale service.
Overview
1
1
Language
1
1
Certification
8
8
years of professional experience
Work History
Logistics Operations Manager
Haya Manahi Logistics 3PL
04.2024 - 04.2026
- Operations Ownership:
- Manage daily logistics operations across cities or regions
- Ensure on-time delivery, low delays, high efficiency Handle escalations and critical issues Cost & Profitability
- Track cost per shipment / delivery
- Optimize routes, fleet utilization, warehouse efficiency Reduce losses, damages, and in efficiencies
- Team Leadership
- Manage large teams and ground staff
- Hiring, training, performance management Build leadership pipeline
- Strategy & Expansion
- Launch new cities / warehouses
- Scale operations during high demand sales and festivals
- Work on automation and tech integration
- Raised delivery proof and reporting accuracy to 99%, reducing invoice disputes by 30%
- Improved on-time delivery and SLA compliance through targeted corrective actions and workforce planning
- Reduced operational costs and NDR by implementing optimized routing and improved fleet utilization.
- Increased rider productivity via performance tracking, coaching and incentive alignment.
- Associated with Keeta, Hungerstation, Noon, Amazon
Fleet Supervisor
Noon Food
01.2024 - 03.2024
- Responsibilities:
- Managed daily fleet operations to ensure smooth last-mile food delivery activities.
- Supervised delivery riders, vehicle allocation, attendance, productivity, and performance.
- Monitored rider KPIs including delivery completion rate, SLA compliance, acceptance rate, and customer experience.
- Coordinated rider onboarding, training, SOP compliance, and operational discipline.
- Tracked fleet utilisation, shift planning, and route efficiency to improve delivery performance.
- Managed rider issues, escalations, and operational challenges to ensure timely resolution.
- Analysed delivery reports and prepared performance dashboards for management review.
- Ensured compliance with safety policies, company procedures, and local regulations.
- Coordinated with operations, customer support, and vendor teams to maintain service quality.
- Reduced delivery delays by optimising rider deployment and workload distribution.
- Achievements:
- Improved on-time delivery performance through effective fleet planning and rider management.
- Increased rider productivity by implementing performance monitoring and coaching.
- Maintained high SLA achievement through proactive issue handling and operational control.
Operations Supervisor
Mazoon United Diamond Towers LLC 3PL
04.2021 - 12.2023
- Responsibilities:
- Supervised daily fleet operations to ensure timely order pickups and deliveries.
- Managed rider allocation, shift scheduling, and attendance.
- Monitored fleet performance through GPS tracking and delivery KPIs.
- Ensured high fleet availability by coordinating vehicle maintenance and repairs.
- Reduced delivery delays through route planning and operational improvements.
- Monitored fuel consumption and controlled fleet operating costs.
- Managed vehicle documentation, insurance, registrations, and compliance.
- Coordinated with vendors for vehicle servicing and spare parts.
- Investigated delivery issues, rider incidents, and vehicle accidents, implementing correct.
- Trained riders on SOPs, safety standards, and customer service.
- Monitored SLA, on-time delivery, order completion rate, and rider productivity.
- Prepared daily and weekly reports on fleet utilization, maintenance, and operational performance.
- Key Achievements:
- Improved on-time delivery performance by optimizing fleet utilization.
- Reduced vehicle downtime through preventive maintenance planning.
- Increased rider productivity by improving shift and route planning.
- Reduced fuel and maintenance costs through effective fleet management.
- Maintained high vehicle compliance with zero lapses in documentation.
- Improved SLA performance and customer satisfaction by reducing delivery delays.
- Successfully managed a high-volume last-mile delivery fleet while maintaining operational efficiency.
- Associated with Talabat
Document Controller
USHA MARTIN LIMITED INDIA
01.2018 - 01.2020
- Key Result Areas:
- Scanned documents and saved in database to keep records of essential organizational information.
- Entered numerical data into databases with speed and accuracy using 10 key pad.
- Identified data entry errors and reported to necessary departments.
- Supported multiple departments with special projects.
- Obtained scanned records and uploaded into database.
- Compiled data and reviewed information for accuracy prior to input.
- Outlined appropriate processes and procedures to fulfill and complete inquiries.
- Located and corrected data entry errors and reported to management.
- Documents completed work in appropriate logbooks.
- Reviewed completed work for compliance with regulations.
- Managed documents by organizing forms, making photocopies, filing records, preparing correspondence
- Check for accuracy and edit files, like contracts
- Review and update technical documents (e.g. manuals and workflows)
- Distribute project-related copies to internal teams
- File documents in physical and digital records
- Create templates for future use
- Retrieve files as requested by employees and clients
- Manage the flow of documentation within the organization
- Maintain confidentiality around sensitive information and terms of agreement
Education
ENGINEERING - undefined
Dy Patil School of Engineering University of Pune
Pune, Maharashtra, IndiaH.S.C - SCIENCE
University Of Bihar
Bihar, IndiaS.S.C - SCIENCE
University of Ranchi
Jamshedpur, Jharkhand, IndiaSkills
Last-mile delivery
Supply chain management
Route optimization
Dispatch operations
Delivery performance management
Fleet management
Vendor management
Workforce planning
Fleet utilization
SLA compliance
Transportation management systems
Warehouse management systems
Inventory reconciliation
Certification
Digital Marketing (Google Certified)
Timeline
Logistics Operations Manager
Haya Manahi Logistics 3PL
04.2024 - 04.2026
Fleet Supervisor
Noon Food
01.2024 - 03.2024
Operations Supervisor
Mazoon United Diamond Towers LLC 3PL
04.2021 - 12.2023
Document Controller
USHA MARTIN LIMITED INDIA
01.2018 - 01.2020
S.S.C - SCIENCE
University of Ranchi
H.S.C - SCIENCE
University Of Bihar
ENGINEERING - undefined
Dy Patil School of Engineering University of Pune