Shannon Carr
Dallas
Summary
Adaptable and driven professional with five years of experience in customer service, leadership, and operational efficiency. Proven ability to train and mentor staff, streamline workflows, and create positive customer experiences. Passionate about fostering engaging, hands-on environments that blend creativity and service.
Overview
6
6
years of professional experience
Work History
Server
PF Chang's
08.2019 - 11.2022
- Provided exceptional customer service by personalizing orders and addressing guest needs.
- Assisted with takeout and dishwashing duties as needed.
Team Member
Press Waffle Company
11.2022 - 11.2023
- Trained and supervised new employees on kitchen station operations.
- Handled cashier responsibilities with accuracy and efficiency.
- Performed daily closing tasks, including dishwashing, food storage, and floor maintenance.
Support
Nando’s
12.2023 - 12.2024
- Multi-functional role covering back grill cooking, cashier operations, hosting, and food running.
- Trained new hires, providing guidance on customer interactions and efficient workflow strategies.
- Recommended menu items to guests with in-depth explanations to enhance their dining experience.
Creative Instructor & Shift Lead
FuzzLab
04.2024 - Current
- Conducting hands-on crafting workshops, teaching skills such as drip bears(w/ paint), clay designs, acrylic painting, and rug tufting.
- Training and mentored new staff, delegating duties and ensuring smooth class operations.
- Managing high-volume workshop sessions, handling up to 60 tufting trainings in a single day while providing personalized assistance.
- Building strong customer relationships, engaging with diverse attendees, including individuals from my hometown.
Education
High School Diploma -
North Caddo High School
Vivian, LA 05.2001 -
Skills
- Customer Service & Hospitality
- Staff Training & Leadership
- Cash Handling & POS Systems
- Active Listening & Communication
- Microsoft Office Suite (Word, Outlook)
- Organizational & Workflow Optimization
Timeline
Creative Instructor & Shift Lead
FuzzLab
04.2024 - Current
Support
Nando’s
12.2023 - 12.2024
Team Member
Press Waffle Company
11.2022 - 11.2023
Server
PF Chang's
08.2019 - 11.2022
High School Diploma -
North Caddo High School
05.2001 -
Similar Profiles
Abdul Hannan WadoodAbdul Hannan Wadood
Commis 1 Chef at PF Chang's Mall of the EmiratesCommis 1 Chef at PF Chang's Mall of the Emirates
Caleb MathisCaleb Mathis
Server/Bartender at PF Chang's RestaurantServer/Bartender at PF Chang's Restaurant
Jennifer WellsJennifer Wells
Assistant Operating Partner at PF Chang'sAssistant Operating Partner at PF Chang's