SPREADSHEETS
SHAMARA BIRKA
Fuchu,13
Summary
Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.
Friendly and empathetic with excellent communication skills, dedicated to providing outstanding service and support. Possesses solid understanding of customer needs and conflict resolution, coupled with strong problem-solving abilities. Aiming to build positive customer relationships and contribute to customer satisfaction and loyalty.
Overview
6
6
years of professional experience
3
3
years of post-secondary education
2
2
Languages
Work History
Prep Cook
CAFE RIO MEXICAN GRILL
KENT, WASHINGTON
07.2024 - 12.2024
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Demonstrated strong multitasking abilities, managing multiple food stations simultaneously without compromising quality or speed.
- Enhanced kitchen efficiency by maintaining a clean and organized workspace during busy shifts.
- Maintained clean, hygienic kitchen workspace by sweeping, mopping, and taking out trash.
- Washed, peeled, and cut fruits and vegetables in advance to save time on food preparation.
- Collaborated with kitchen team, effectively communicating to streamline processes and optimize workflow.
- Trained and assisted new kitchen staff members.
- Provided support during peak business hours, ensuring smooth service flow while maintaining high-quality output.
- Stocked inventory efficiently, enabling seamless transition between meal services.
- Operated dishwasher and manually washed dishes to clean all chinaware, silverware, and cooking utensils.
Crew Member
Jersey Mike's Subs
KENT, WASHINGTON
09.2023 - 05.2024
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Worked well with teammates and accepted coaching from management team.
- Promoted a positive work environment through effective communication and teamwork among staff members.
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Collaborated with team members to complete orders.
- Kept food preparation area, equipment, and utensils clean and sanitary.
- Assisted other team members to achieve goals.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Helped maintain a clean and welcoming dining area for customers, boosting overall satisfaction during their visit.
- Fostered positive team environment by assisting coworkers during rush periods.
Warehouse Worker
AMAZON
TUKWILLA, WASHINGTON
07.2023 - 01.2024
- Loaded, unloaded, and moved material to and from storage and production areas.
- Maintained clean workspaces by enforcing strict housekeeping guidelines for storage areas, dock bays, and equipment zones.
- Achieved timely dispatch of orders using effective time management strategies during the picking process.
- Helped maintain an organized stockroom by labeling shelves clearly, designating specific areas for different products, and rotating stock regularly as required.
- Operated various types of warehouse machinery safely, adhering to all relevant guidelines and protocols.
- Participated in continuous improvement initiatives to streamline workflows and optimize productivity levels.
- Contributed to achieving team goals with consistent punctuality, reliability, and adherence to established performance standards.
- Reduced order processing times with meticulous attention to order picking and packaging.
- Consistently lifted materials weighing as much as 60 pounds.
Kitchen Steward
Muckleshoot Casino
AUBURN, WASHINGTON
06.2023 - 11.2023
- Provided support during large events by ensuring sufficient kitchen supplies were available for seamless service execution.
- Assisted in food preparation by blending soups and washing and peeling vegetables.
- Participated in routine inventories of kitchen equipment to guarantee adequate availability for daily operations.
- Promoted accident prevention through proper and acceptable levels of sanitation and cleanliness of kitchen.
- Washed utensils, cookware, dishes and trays.
- Enhanced kitchen efficiency by streamlining dishwashing and cleaning processes.
- Tasked with removal of garbage and refuse, mopping and sweeping floors and washing walls.
- Performed housekeeping duties such as dusting, mopping, vacuuming, and sanitizing countertops.
- Collaborated with team members to ensure smooth kitchen operations during peak hours.
- Proactively identified potential hazards and addressed them promptly, minimizing risk of accidents in the kitchen.
- Received positive feedback from supervisors for consistently maintaining a clean and organized workspace.
- Consistently maintained a sanitary work environment through diligent cleaning practices, reducing cross-contamination risks significantly.
Mechanic Assistant
Cascade Helicopter Services
AUBURN, WASHINGTON
01.2022 - 08.2023
- Supported senior mechanics in completing major overhauls, extending the lifespan of vehicles.
- Reduced hazards by maintaining safe and clean working environment for mechanics.
- Performed oil changes, tire rotations, and other routine maintenance tasks to keep vehicles running smoothly.
- Followed detailed instructions of lead mechanic to achieve quality standards.
- Enhanced workshop efficiency with proper tool organization and inventory management.
- Worked alongside senior mechanics to gain hands-on experience with advanced repair techniques and tools.
- Managed shop cleanliness, adhering to strict standards for workspace organization and sanitation practices.
- Promoted shop safety by cleaning work areas and removing hazardous materials.
- Coordinated ready access to tools and parts needed for repair and maintenance activities.
- Streamlined workflow processes by effectively prioritizing tasks based on urgency and scope of work required.
- Contributed to increased customer satisfaction by providing prompt and reliable services.
Sales Associate
Journeys Shoes
GRAHAM, WASHINGTON
03.2021 - 12.2021
- Built relationships with customers to encourage repeat business.
- Solved customer challenges by offering relevant products and services.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Helped customers locate products and checked store system for merchandise at other sites.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Prepared merchandise for sales floor by pricing or tagging.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained accurate inventory records to ensure adequate stock levels, minimizing out-of-stock situations that could impact customer satisfaction.
Restaurant Hostess
FIXIN SOUL FOOD RESTURANT
SACRAMENTO, CALIFORNIA
03.2019 - 08.2019
- Provided exceptional service through friendly interactions with customers, answering questions and addressing concerns.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Checked in with servers to confirm preparedness before seating customers.
- Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
- Collaborated with servers to ensure smooth transitions between tables, minimizing wait times for guests.
- Managed reservations effectively, accommodating special requests and ensuring accurate guest counts.
- Answered customer questions about hours, seating, and menu information.
- Assisted in maintaining a clean and inviting restaurant environment by clearing tables and setting up for the next guests.
- Complied with food safety and food hygiene regulations to safeguard public health.
- Watched dining area staff to evaluate server loads and calculate accurate wait times.
- Monitored front entrance for new guests while assisting servers by taking and delivering drink orders.
Education
Associate of Science - AEROSPACE
CLOVER PARK TECHNICAL COLLEGE
PUYALLUP WASHINGTON 04.2020 - 06.2023
Skills
Quick-learning
Paperwork processing
Microsoft Excel
Decision-making
Data entry
Time management
Product knowledge
Customer service
Problem-solving
Active listening
Ingredient preparation
Quick-learning
Software
PRESENTATION SOFTWARE
Timeline
Prep Cook
CAFE RIO MEXICAN GRILL
07.2024 - 12.2024
Crew Member
Jersey Mike's Subs
09.2023 - 05.2024
Warehouse Worker
AMAZON
07.2023 - 01.2024
Kitchen Steward
Muckleshoot Casino
06.2023 - 11.2023
Mechanic Assistant
Cascade Helicopter Services
01.2022 - 08.2023
Sales Associate
Journeys Shoes
03.2021 - 12.2021
Associate of Science - AEROSPACE
CLOVER PARK TECHNICAL COLLEGE
04.2020 - 06.2023
Restaurant Hostess
FIXIN SOUL FOOD RESTURANT
03.2019 - 08.2019
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