Setsu Tsukimoto

Key Results:

• Successfully aligned store operations with organizational and financial goals to maximize sales performance, consistently achieving the AOP finance goal since 2020.
• Spearheaded the development of comprehensive training programs within the team to enhance skills and foster a culture of excellence, resulting in a highly motivated and collaborative workforce that significantly improved store performance.
• Proactively analyzed local market dynamics and guest preferences to create unique strategies for enhancing guest experiences, ultimately driving increased customer acquisition and retention.

Key Results:

• Successfully led a high-performing team to open two new stores in Sydney, Australia, achieving exceptional results in store development and sales goals.
• Cultivated a thriving organizational culture that reflected our values and goals. Implemented comprehensive training programs to ensure team members fully embraced company culture and objectives.
• Fostered strong relationships with local customers and communities to drive brand loyalty and community engagement.

Key result

• Fostered a positive workplace culture by consistently demonstrating leadership qualities such as integrity, professionalism, and open communication.
• Managed customer relations on ongoing basis to maximize customer retention.
• Enhanced customer satisfaction by addressing and resolving complex issues promptly and professionally.

• Led hiring, onboarding and training of new hires to fulfill business requirements.
• Supervised operations staff and kept employees compliant with company policies and procedures.
• Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.

• Key skills and knowledge I gained during my time as a sergeant include: understanding the importance of teamwork and effective leadership, developing a strong work ethic, and learning how to effectively manage responsibilities.
• During this period, the team was dispatched to two disaster sites and rescue missions, and worked to save lives.