Seth Itano
Parma, Idaho,ID
Summary
I am a qualified candidate that has 3 years of extensive experience related to conflict resolution, leadership, adaptability, and problem solving. My recent professional work has given me a broader cross-cultural and multi-perspective mindset that I desire to bring into the world of legal discussion
Overview
8
8
years of professional experience
Work History
Assistant Language Teacher
Tsumagoi Board Of Education
08.2023 - Current
- Developed student language skills by providing examples of native English pronunciations and engaging in conversation with students.
- Enhanced cultural understanding and internationalization among students through lessons on American cultural practices.
- Collaborated with Japanese teachers in the creation of class materials including presentations and worksheets.
- Provided personalized support for students preparing for English standardized tests and speeches.
Test Lead
Lionbridge Technologies Inc.
04.2023 - 07.2023
- Managed a specialized team of seven Quality Assurance testers and one Senior Test Engineer.
- Streamlined testing processes for increased efficiency that conformed with client expectations.
- Engaged in frequent direct communication and collaboration with client development teams.
- Ensured frequent communication with upper management in the form of status reports and metric evaluation meetings.
Senior Test Engineer
Lionbridge Technologies Inc.
10.2022 - 04.2023
- Provided support management for a team of approximately forty Quality Assurance Testers.
- Provided technical support while maintaining status reports to the Team Lead.
- Mentored Quality Assurance Testers in order to enhance their performance and gain important skills necessary for career growth.
- Gained a promotion to Test Lead as a result of performance and product knowledge.
Quality Assurance Tester
Lionbridge Technologies Inc.
06.2022 - 10.2022
- Improved software quality by writing bug reports on issues encountered while testing.
- Conformed to strict client-approved bug report formats to communicate flaws in the software.
- Communicated frequently with other team members and team management to report on status reports and completely of important metrics.
- Worked on three projects which required adaptability to new report formats, team structures, and leadership.
- Was promoted to Senior Test Engineer due to successful metric fulfillment and positive leadership potential.
Associate Account Expert
T-Mobile
08.2021 - 06.2022
- Skilled at working independently and collaboratively in a team environment.
- Engaged in frequent customer communication, conflict resolution, and careful attention to important metrics.
- Adapted quickly to multiple different issue types such as billing, account, and technology related issues while relating to the customers.
- Worked to discover solutions to customer issues while conveying to customers that their best interests were in mind during decision making.
- Utilized sales tactics to advise customers on possible opportunities to save money and expand their accounts when in their best interest.
Bartender
Parma Ridge Winery
06.2019 - 08.2019
- Increased customer satisfaction by providing excellent service and product knowledge while serving beer and wine.
- Efficiently managed the bar area and collaborating with servers to create a positive working environment.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Trained new employees to comply with company standards.
Server
Parma Ridge Winery
06.2018 - 08.2018
- Enhanced customer satisfaction by attending to their needs and providing quick and efficient service.
- Sanitized and cleaned work areas to conform with safety and health standards.
- Increased sales with varied specials while serving food accord to Chef instructions.
- Utilized conflict avoidance and resolution techniques.
Line Cook
Parma Ridge Winery
06.2017 - 08.2017
- Expanded skills that I learned from my first summer of work in this position.
- Increased product knowledge and expanded the amount of available items I was responsible for cooking.
Line Cook
Parma Ridge Winery
06.2016 - 08.2016
- Improved kitchen efficiency by engaging in prep tasks and effectively organizing workstations.
- Enhanced customer satisfaction by consistently delivering high-quality dishes in accordance to Chef instructions.
- Communicated with servers and kitchen staff to best assist customers.
- Cleaned dishes and work spaces in order to comply with safely and health regulations.
Education
Bachelor of Arts - Asian Studies
University of Hawaii At Manoa
Honolulu, Hawaii05.2021
Skills
- Cultural Sensitivity
- Critical Thinking
- Adaptability
- Leadership
- Community Engagement
- Research and Writing Abilities
- Public Speaking
- Multi-Tasking
- Conflict Resolution Skills
- Elementary Japanese Proficiency
Timeline
Assistant Language Teacher
Tsumagoi Board Of Education
08.2023 - Current
Test Lead
Lionbridge Technologies Inc.
04.2023 - 07.2023
Senior Test Engineer
Lionbridge Technologies Inc.
10.2022 - 04.2023
Quality Assurance Tester
Lionbridge Technologies Inc.
06.2022 - 10.2022
Associate Account Expert
T-Mobile
08.2021 - 06.2022
Bartender
Parma Ridge Winery
06.2019 - 08.2019
Server
Parma Ridge Winery
06.2018 - 08.2018
Line Cook
Parma Ridge Winery
06.2017 - 08.2017
Line Cook
Parma Ridge Winery
06.2016 - 08.2016
Bachelor of Arts - Asian Studies
University of Hawaii At Manoa
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