Serena Lee

Responsible for:

• Prepared comprehensive customized lessons for various levels and types of students
• Utilized multimedia strategies and technology to convey information in fresh and interesting ways.
• Planned dynamic lessons to increase student comprehension of books and literary concepts.
• Created and implemented activities to foster critical thinking skills of students.
• Worked with other teachers to support struggling students and provide thorough help to rectify comprehension issues.
• Developed innovative lesson plans to engage students in English language learning.
• Supported student skill development in alignment with personal and academic goals.
• Acquired knowledge on a wide variety of topics to provide fully customized lessons
• Fulfilled the position of leader commensurate with my 20+ years of experience and seniority
• Sales target and goal setting strategizing with staff
• Participated in professional development opportunities to stay up-to-date on teaching best practices and enhance educator skills.
• Assessed student progress and provided feedback to improve performance and establish academic success.

• Reviewed final works to spot and correct errors in punctuation, grammar, and translation.
• Applied cultural understanding to discern specific meanings beyond literal translations
• Worked closely with musicians such as Hironobu Kageyama to create catchy song lyrics in English
• Translated Japanese song lyrics into culturally intelligent and meaningful English lyrics
• Pronunciation coaching and training for recording sessions to achieve natural English pronunciation when singing.

Songs include:

Beginning by Hironobu Kageyama

Stellar Compass by Hironobu Kageyama

Homeward bound by Jam Project

• Worked closely with Gramco staff translating Japanese briefs from Clients to English copy for domestic and International markets
• Researched industry trends and customer preferences to inform copywriting efforts.
• Formatted copy to align with project-specific guidelines.

• Effectively delivered company-wide training to employees.
• Verified that organization maintained open-door policy so employees could openly discuss ideas and make suggestions.
• Implemented marketing strategies to promote studio to potential clients.
• Supervised studio staff for timely, accurate and high-quality task completion.
• Coordinated daily studio operations, including scheduling, staff management and customer service.
• Organized and maintained client databases for accurate communication information.
• Kept accurate budgets with all expenses tracked and accounted for.
• Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
• Consistently achieved monthly sales targets and KPIs
• Developed and nurtured skills of team members to ensure efficient teamwork.
• Biannual goal setting and evaluation of staff using MBO method of management.

• Identified team weak points and implemented corrective actions to resolve concerns.
• Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
• Led team by answering complex customer questions and mentoring personnel one-on-one.
• Sales target and goal setting strategizing with staff
• Effectively delivered company-wide training to employees including sales and teaching training.
• Verified that organization maintained open-door policy so employees could openly discuss ideas and make suggestions.
• Supervised studio staff for timely, accurate and high-quality task completion.
• Coordinated daily studio operations, including scheduling, staff management and customer service.
• Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
• Consistently achieved monthly sales targets and KPIs
• Developed and nurtured skills of team members to ensure efficient teamwork.
• Accomplished multiple tasks within established timeframes.
• Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.

• Planned and implemented lessons to positively increase vocabulary and sentence structure skills.
• Worked one-on-one with students needing individualized attention and developed with special learning plans for struggling people.
• Identified students struggling with material and made arrangements to meet one-on-one to provide additional instruction in one-on-one environment.
• Performed data entry to input student grades and attendance records with in-house software
• Built relationships with students to understand obstacles to learning such as difficult home situations, illness or social hurdles.