Summary
Overview
Work History
Education
Skills
Additional Information
Languages
Timeline
Generic

Seiki Tsumiya

402/16-18 Broadway Chippendale

Summary

I am seeking an opportunity to undertake a full-time position that that offers professional challenges utilizing interpersonal skills, excellent time management, travel planning and organizational skill, and problem-solving skills. I aspire to work for service industry in the future, and would like to improve my experience studying Event and Tourism management. And also, Developed exceptional customer service and strong teamwork skills through continuous work experience in the restaurant industry, poised to excel in an international setting.

Overview

6
6
years of professional experience

Work History

Hall and Kitchen Staff Member

Yayoi
03.2022 - Current
  • Greeting of customers
  • Mentor new staff, especially Japanese cuisine knowledge
  • Food delivery to the table and general customer service Reception
  • Drink bar operation
  • General cleaning duties within a hall area
  • General assistance to restaurant manager
  • General consumable order duties
  • Supervision of Hall crew of lower grade
  • Managing morning stock deliveries


Achievement;

  • During my tenure, I was promoted to the position of Head Waiter and took on responsibilities such as guiding new team members, overseeing projects, and participating in discussion with managers. I focused on developing and improving the performance of team members, ensuring smooth operations through effective communication and collaboration.
  • Moving from the front-of-house staff to the kitchen staff due to staffing shortages shows my adaptability and willingness to take on new challenges. Gaining experience in the kitchen allowed me to learn more about the overall operations of the restaurant. It’s great to see my continuous pursuit of new opportunities.
  • As a team leader, I prioritized communication with team members and built harmonious relationships, resulting in improved team motivation and cooperation. I learned the importance of creating a conducive working environment for employees in order to provide excellent hospitality, which contributed to increased customer satisfaction and overall sales at the restaurant.
  • I gained detailed knowledge about special menus and products by working in the kitchen, enabling me to provide informative explanations of beneficial menu options to customers. This led to an improvement in customer support, enhancing the overall customer experience.

Hall Staff Member

Sushi Yokocho
10.2020 - 02.2022
  • Reception and cashier
  • Greeting of customers
  • Food delivery to the table and general customer service
  • Drink bar operation include alcohol
  • General cleaning duties within a hall area
  • General assistance to restaurant manager
  • General consumable order duties

Waiting staff

Yuzu Dining
12.2019 - 03.2020
  • Reception and cashier
  • Greeting of customers
  • Food delivery to the table and general customer service
  • Drink bar operation include alcohol
  • General cleaning duties within a hall area
  • General assistance to restaurant manager
  • General consumable order duties

Temporary Staff

Multiple Workplace
11.2018 - 04.2019
  • Greeting of customers
  • Food delivery to the table and general customer service
  • Drink bar operation including alcohol
  • General cleaning duties within a hall area
  • Factory work
  • Entertainment/hospitality at a party venue

Waiting Staff

Eiyouken Restaurant
01.2018 - 04.2019


  • Reception and cashier
  • Greeting of customers
  • Food delivery to the table and general customer service
  • Drink bar operation include alcohol
  • General cleaning duties within a hall area
  • General assistance to restaurant manager
  • General consumable order duties

Education

Bachelor - Event And Tourism Management

CANBERRA UNIVERSITY
St Leonards
12.2022

Diploma - Event Management

TAFE NSW
Northern Beaches
12.2020

High School Diploma -

Hyogo High School
Hyogo,Japan
03.2019

Certificate 3 - English

TAFE ENGLISH LANGUAGE CENTER
Meadowbank
12.2019

Volunteer Experience -

Volunteer

Skills

  • Problem solving: Proficient in handling and resolving customer problems effectively, drawing from extensive experience in the restaurant industry, where I encountered and successfully resolved various challenging situations
  • Excellent Customer Service: Adept at providing outstanding customer service, leveraging my background in the restaurant sector to deliver exceptional experiences and address customer needs promptly and courteously
  • Cross-Cultural Communication: Experience in effectively communicating with individuals from diverse cultural backgrounds, fostering an inclusive and respectful environment that promotes understanding and cooperation
  • Leadership and Instruction: Experienced in providing clear instructions and guidance to co-workers, showcasing my leadership abilities in the restaurant setting
  • Team Collaboration: Adept at building positive relationships with co-workers, fostering a collaborative work environment, and thriving in a team-oriented atmosphere where mutual support and cooperation are paramount
  • Planning and Coordination: Demonstrated ability to plan and organize travel itineraries, including booking flights, accommodations, transportation, and activities, my planning experience can assist in creating seamless travel experiences for clients
  • Multilingual Abilities: Proficiency in both Japanese and English languages can be a significant advantage in the travel industry, as it allows me to communicate effectively with international clients and address their needs more comprehensively
  • Destination Knowledge: In-depth knowledge of various travel destinations, including popular attractions, local culture, customs, and cuisine, enabling you to offer valuable insights and recommendations to travelers
  • Time and Resource Optimization: I can effectively manage time and resources, finding cost-effective solutions and time-efficient routes or options for clients to maximize their travel experiences within their desired budgets

Additional Information

Name: Alfata Alfata

Title: Manager

Organization: Yayoi Market City

Phone/email: alfa@plenus-aust.com.au

Languages

Japanese
Native language
English
Proficient
C2

Timeline

Hall and Kitchen Staff Member

Yayoi
03.2022 - Current

Hall Staff Member

Sushi Yokocho
10.2020 - 02.2022

Waiting staff

Yuzu Dining
12.2019 - 03.2020

Temporary Staff

Multiple Workplace
11.2018 - 04.2019

Waiting Staff

Eiyouken Restaurant
01.2018 - 04.2019

Bachelor - Event And Tourism Management

CANBERRA UNIVERSITY

Diploma - Event Management

TAFE NSW

High School Diploma -

Hyogo High School

Certificate 3 - English

TAFE ENGLISH LANGUAGE CENTER

Volunteer Experience -

Volunteer
Seiki Tsumiya