I am seeking an opportunity to undertake a full-time position that that offers professional challenges utilizing interpersonal skills, excellent time management, travel planning and organizational skill, and problem-solving skills. I aspire to work for service industry in the future, and would like to improve my experience studying Event and Tourism management. And also, Developed exceptional customer service and strong teamwork skills through continuous work experience in the restaurant industry, poised to excel in an international setting.
Overview
6
6
years of professional experience
Work History
Hall and Kitchen Staff Member
Yayoi
Level 3 9-13 Hay Street Haymarket NSW 2000
03.2022 - Current
Greeting of customers
Mentor new staff, especially Japanese cuisine knowledge
Food delivery to the table and general customer service Reception
Drink bar operation
General cleaning duties within a hall area
General assistance to restaurant manager
General consumable order duties
Supervision of Hall crew of lower grade
Managing morning stock deliveries
Achievement;
During my tenure, I was promoted to the position of Head Waiter and took on responsibilities such as guiding new team members, overseeing projects, and participating in discussion with managers. I focused on developing and improving the performance of team members, ensuring smooth operations through effective communication and collaboration.
Moving from the front-of-house staff to the kitchen staff due to staffing shortages shows my adaptability and willingness to take on new challenges. Gaining experience in the kitchen allowed me to learn more about the overall operations of the restaurant. It’s great to see my continuous pursuit of new opportunities.
As a team leader, I prioritized communication with team members and built harmonious relationships, resulting in improved team motivation and cooperation. I learned the importance of creating a conducive working environment for employees in order to provide excellent hospitality, which contributed to increased customer satisfaction and overall sales at the restaurant.
I gained detailed knowledge about special menus and products by working in the kitchen, enabling me to provide informative explanations of beneficial menu options to customers. This led to an improvement in customer support, enhancing the overall customer experience.
Hall Staff Member
Sushi Yokocho
Sydney, NSW
10.2020 - 02.2022
Reception and cashier
Greeting of customers
Food delivery to the table and general customer service
Drink bar operation include alcohol
General cleaning duties within a hall area
General assistance to restaurant manager
General consumable order duties
Waiting staff
Yuzu Dining
Sydney
12.2019 - 03.2020
Reception and cashier
Greeting of customers
Food delivery to the table and general customer service
Drink bar operation include alcohol
General cleaning duties within a hall area
General assistance to restaurant manager
General consumable order duties
Temporary Staff
Multiple Workplace
Japan
11.2018 - 04.2019
Greeting of customers
Food delivery to the table and general customer service
Drink bar operation including alcohol
General cleaning duties within a hall area
Factory work
Entertainment/hospitality at a party venue
Waiting Staff
Eiyouken Restaurant
Japan
01.2018 - 04.2019
Reception and cashier
Greeting of customers
Food delivery to the table and general customer service
Drink bar operation include alcohol
General cleaning duties within a hall area
General assistance to restaurant manager
General consumable order duties
Education
Bachelor - Event And Tourism Management
CANBERRA UNIVERSITY
St Leonards
12.2022
Diploma - Event Management
TAFE NSW
Northern Beaches
12.2020
High School Diploma -
Hyogo High School
Hyogo,Japan
03.2019
Certificate 3 - English
TAFE ENGLISH LANGUAGE CENTER
Meadowbank
12.2019
Volunteer Experience -
Volunteer
Skills
Problem solving: Proficient in handling and resolving customer problems effectively, drawing from extensive experience in the restaurant industry, where I encountered and successfully resolved various challenging situations
Excellent Customer Service: Adept at providing outstanding customer service, leveraging my background in the restaurant sector to deliver exceptional experiences and address customer needs promptly and courteously
Cross-Cultural Communication: Experience in effectively communicating with individuals from diverse cultural backgrounds, fostering an inclusive and respectful environment that promotes understanding and cooperation
Leadership and Instruction: Experienced in providing clear instructions and guidance to co-workers, showcasing my leadership abilities in the restaurant setting
Team Collaboration: Adept at building positive relationships with co-workers, fostering a collaborative work environment, and thriving in a team-oriented atmosphere where mutual support and cooperation are paramount
Planning and Coordination: Demonstrated ability to plan and organize travel itineraries, including booking flights, accommodations, transportation, and activities, my planning experience can assist in creating seamless travel experiences for clients
Multilingual Abilities: Proficiency in both Japanese and English languages can be a significant advantage in the travel industry, as it allows me to communicate effectively with international clients and address their needs more comprehensively
Destination Knowledge: In-depth knowledge of various travel destinations, including popular attractions, local culture, customs, and cuisine, enabling you to offer valuable insights and recommendations to travelers
Time and Resource Optimization: I can effectively manage time and resources, finding cost-effective solutions and time-efficient routes or options for clients to maximize their travel experiences within their desired budgets