MHS GENESIS
Sean Matthews
Honolulu
Summary
Adept Medical Support Assistant with a proven track record at Tripler Army Medical Center, excelling in patient flow management and medical office administration. Demonstrates unparalleled detail orientation and Microsoft Office Suite proficiency, significantly enhancing patient care and data accuracy. Skilled in HIPAA compliance and customer service, consistently delivering high-quality support in fast-paced environments.
Overview
19
19
years of professional experience
Work History
Medical Support Assistant
Tripler Army Medical Center
11.2017 - Current
- Determined nature and urgency of patient requests to refer patients to appropriate medical staff.
- Provided backup support to office staff by completing billing and filing tasks, answering phones and scheduling appointments.
- Organized patient records to research records, extract medical information and review records for completeness and accuracy.
- Interviewed patients to verify and update clinical and demographic records.
- Used [Software] to maintain and record patient data and generate reports.
- Obtained client medical history, medication information, symptoms, and allergies.
- Performed medical records management, including filing, organizing and scanning documents.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Obtained and documented patient medical history, vital signs and current complaints at intake.
Army Medic
United States Army
08.2005 - 03.2016
- Collaborated with other healthcare professionals to provide quality patient care.
- Documented patient information, medical interventions and patient outcomes for accurate record-keeping.
- Attended training classes to maintain certification licensure, keep abreast of new developments in field and maintain existing knowledge.
- Communicated patient information and updates to hospital staff for smooth transition.
- Inspected equipment and resolved deficiencies prior to in-service operations.
- Operated electrocardiograms (EKGs), external defibrillators or bag valve mask resuscitators in advanced life support environments.
- Conducted end-of-shift cleaning, sanitation and resupply of equipment to promote organized, sanitary workstation.
- Administered first-aid treatment to reduce pain and minimize risk of complications.
- Took patient health histories and asked questions to determine cause of illness or injury.
- Coordinated with treatment center personnel to obtain patients' vital statistics and medical history.
- Used defibrillators and oxygen tanks during patient care and transport, increasing chances of survival.
- Placed patients on backboards or stretchers to safely load into ambulance.
- Responded to emergency calls to provide immediate and life-saving medical care.
Education
Bachelor of Arts - Health Services
California State University Fresno
5241 N Maple Ave, Fresno, CA 93740, USA09-2000
Skills
- Medical office administration
- Detail Oriented
- Microsoft Office Suite proficiency
- Medical terminology proficiency
- Patient Communication
- HIPAA Compliance
- Data Entry
- Medical Terminology
- Check-in coordination
- Patient Flow Management
- Customer Service
- Advanced anatomy knowledge
Software
P0360 DISCERN REPORTING PORTAL
P0360 FIRST NET
P0360 REVENUECYCLE
MICROSOFT OUTLOOK
MICROSOFT WORD
MICROSOFT EXCEL
Timeline
Medical Support Assistant
Tripler Army Medical Center
11.2017 - Current
Army Medic
United States Army
08.2005 - 03.2016
Bachelor of Arts - Health Services
California State University Fresno
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