Se Ah Cha
Tokyo
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Customer Serrvice position. Ready to help team achieve company goals.
Overview
7
7
years of professional experience
Work History
Customer Service Representative
Crisis Inteligence., LTD.
04.2024 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Technical Support Engineer
HORIZON International Inc.
09.2023 - 12.2023
- Explained technical information in clear terms to promote better understanding for non-technical users.
- Responded to support requests from end-users, distributor's engineer and patiently walked individuals through basic troubleshooting tasks.
- Provided guidance on installing and integrating new hardware components and software to remote clients.
- Documented faults and bugs for referral to development staff for use in updates.
- Met with team personnel to share details of discovered issues and recurrent custom complaints.
Programmer Analyst
Cognizant Japan KK
08.2022 - 03.2023
- Utilized safety practices with no complaints or accidents.
- Kept detailed records of field measurements and data.
- Performed troubleshooting and diagnostics of malfunctioning equipment, machinery, tools and components.
- Adhered to safety protocols by implementing routine tests and guaranteeing accurate and safe equipment handling.
- Calibrated new and existing equipment for optimal performance.
Trade Assistant
Jamez Frizelle Automotive
09.2021 - 04.2022
- Completed customer orders and warranty services according to manufacturer specifications.
- Performed diagnostic and troubleshooting procedures to find and identify root causes of mechanical issues.
- Completed full vehicle inspections to check for leaks, damage or other issues of concern.
- Serviced vehicles according to OEM recommended maintenance schedules for oil changes, engine tune-ups and fluid changes.
- Replaced damaged, missing or defective parts with new and refurbished components.
- Performed safety and emissions inspections.
- Changed, rotated and balanced tires on different types of vehicles.
Diesel Mechanic
Diesel Engine Rebuilding Australia
05.2020 - 08.2021
- Assembled machines and mechanics according to instructions.
- Inspected and tested equipment to locate worn and damaged parts.
- Disassembled defective parts to make proper repairs.
- Inspected and tested vehicles and completed preventive maintenance such as engine tune-ups, oil changes, tire rotations, wheel balancing and filter replacement.
- Corrected unsafe conditions in work areas and immediately reported correctable conditions to supervisor.
- Inspected damaged vehicles to estimate repair labor cost and required parts expense.
Security Guard
PRIMUS/SHIELDS Pty ltd.
10.2017 - 03.2019
- Answered alarms, investigated disturbances and contacted law enforcement personnel to escalate crises.
- Provided basic first aid and CPR to individuals in need of medical care until arrival of emergency medical personnel.
- Remained calm, assertive and mindful to think critically and problem solve during stressful situations.
- Responded quickly to incidents and assessed active situations for security concerns.
- Participated in staff meetings, special events and professional development activities.
- Advised security team and conducted investigations of significant threats and loss or misappropriation of assets.
Education
Certificate3 Automotive Light Vehicle Technology - Automotive Light Vehicle Technology
TAFE Queensland
Queensland Australia, Ashmore03.2022
Certificate 3 Level - Academic English And IELTS Course
TAFE Queensland
Southport06.2019
No Degree - English Major
Kanda Institute International Foreign Language
Japan Tokyo03.2015
High School Diploma -
Risshisha High School
Japan Tokyo03.2013
Skills
- Conflict Resolution
- Client Relations
- Engine Rebuilds
- Verbal and written communication
- Maintenance & Repair
- Engine rebuilds
- Technical Integration
- Sales Process Engineering
- Scheduling
- Follow-up skills
- Product Knowledge
- Team Development
Timeline
Customer Service Representative
Crisis Inteligence., LTD.
04.2024 - Current
Technical Support Engineer
HORIZON International Inc.
09.2023 - 12.2023
Programmer Analyst
Cognizant Japan KK
08.2022 - 03.2023
Trade Assistant
Jamez Frizelle Automotive
09.2021 - 04.2022
Diesel Mechanic
Diesel Engine Rebuilding Australia
05.2020 - 08.2021
Security Guard
PRIMUS/SHIELDS Pty ltd.
10.2017 - 03.2019
Certificate3 Automotive Light Vehicle Technology - Automotive Light Vehicle Technology
TAFE Queensland
Certificate 3 Level - Academic English And IELTS Course
TAFE Queensland
No Degree - English Major
Kanda Institute International Foreign Language
High School Diploma -
Risshisha High School
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