Summary
Overview
Work History
Education
Skills
Summaryofqualification
Timeline
Generic

Sayaka Miura

Marketing/Corporate Branding/Team Manger
Setagaya-ku

Summary

Results-driven Marketing Communications Manager with seven years of professional customer service experience through carrier. Experienced project manager with a proven track record in directing project management activities and managing resources. Skilled at building productive relationships with all departments and corporate levels. Known for establishing strong and lasting client relationships through exceptional client service. Fluent in both English and Japanese, with excellent writing and oral skills in both languages, including localization.

Quick learner with the ability to retain information, follow detailed instructions, problem solve, and multitask effectively. Proficient in Microsoft Office applications and experienced in preparing executive level presentations. Strong prioritization skills to ensure timely task completion. Adept at developing and leading diverse and highly successful marketing campaigns that enhance company market share and bottom-line profits. Skilled in creating marketing collateral and revitalizing online pages.

Accomplished Marketing Communications Manager experienced developing websites, planning events and promoting wide range of products. Talented content creator and writer with good problem-solving abilities and forward-thinking approach.

Goal-oriented Team Manager dedicated to meeting team performance objectives and achieving set targets. Offering 8-year of extensive leadership experience in Committed individual well-versed in providing thorough training, setting team goals and developing innovative strategies. Superb oral and written communication skills paired with excellent time management and leadership abilities.

Overview

20
20
years of professional experience
4
4
years of post-secondary education

Work History

Communications/ Marketing and Import

Embassy Freight Services Co.,LTD
Tokyo, Tokyo
12.2021 - Current
  • Coordinating with vendors and customers to ensure orders are fulfilled on time and within budget
  • Interviewing existing customers for details, by providing services based on this, led new cargo request increased by 8%
  • Calculating sales price based on cost accounting, contributed to 20% increase in annual sales
  • Redesigning the homepage and providing promotional materials which contributed a 15% increase in new inquiry response rate
  • Supporting and management team of 5 operations associates in developing their customer service skills as a team leader
  • Mentored junior team members, contributing to the growth of future marketing leaders within the organization.

Communications/ Marketing and Import

Marazzi Japan Co., LTD
03.2016 - 11.2021
  • Evaluating and developing marketing strategies and marketing plan with the HQ marketing department
  • Planning, directing, and coordinating marketing efforts
  • Communicating the marketing plan
  • Working with the HQ Website marketing department to ensure alignment between the Japanese website and international website
  • Writing and sending the correct HTML5 code to modify and translate the contents for Japanese market in Terms of the UI/UX with unique Japanese culture to HQ Website marketing department in Italy
  • Acting as a point of contactor for media liaison and Headquarters in Italy and other companies for events
  • Performing various translation duties from English into Japanese, including written texts, localization
  • Writing persuasive press release and creating drafts of posters and barouche
  • Panning and coordinating two different companies’ products which are produced by one of the most influential companies in each industry for the entry into the Japanese market
  • Organized Team Manager with 3+ years of experience in leading and inspiring teams and highly motivated the team to lead high performance results
  • Proven ability to exceed goals
  • Organized high-profile events, fostering strong relationships with industry influencers and clients.
  • Mentored junior team members, contributing to the growth of future marketing leaders within the organization.

Sales Support Specialist

Takasago International Corporation
04.2014 - 09.2015
  • Entering data accurately onto computerized databases and Excel spreadsheets
  • Managing and negotiating delivery times
  • Handling inbound telephone queries from colleagues and clients regarding data
  • Creating a manual for new employees to comprehend the complicated work flow

Internship

Travelodge Hotels, Inc.
12.2013 - 02.2014
  • Supporting assistant manager to input general date correctly into a computer at HR department
  • Reconciling monthly management fees and hotel billings at the accounting department
  • Collating the information regarding guests with documents and filing chronologically at the reservation department
  • Checking the itineraries and requests for business meeting from group of guests at the Sales department
  • Registering and assigning rooms to hotel guests at the front desk

Sales Support Specialist

SUMINOE Co., LTD
02.2010 - 03.2013
  • Coordinating and dealing with over 20 distributors
  • Handling customer complaints and issuing promptly and reporting to sales representatives
  • Data manipulation in xlsx data
  • Training new employees with the necessary knowledge to manage the tasks and responsibilities efficiently

Sales Support Specialist

INTER COSMOS Co., LTD
09.2007 - 04.2009
  • Providing comprehensive assistance to 6 sales representatives
  • Answering customer inquiries about quality, prices and delivery times of products
  • Collecting and organizing questions and made a countermeasure manual
  • Producing and preparing flyers for sales promotions in order to obtain new customers

Sales Assistant

MaxMara Japan Co., LTD
08.2004 - 08.2007
  • Achieving more than 100 percent the individual sales quota for five consecutive terms and contributing to budget attainment
  • Giving expert advice to customers regarding products
  • Supporting the store team and manager to increase revenue
  • Drafting the layout in the store and changing displays every week

Education

B.A. - Psychology

Mukogawa Women’s University
01.2000 - 01.2004

Skills

Community management

Internal communications

Marketing and advertising

Project planning

Operations management

Press releases

Microsoft office

Adobe Illustrator

Adobe Photoshop

Adobe InDesign

HTML5/CSS3

JavaScript/Bootstrap

Summaryofqualification

  • Strong director for project management activities and managing resources as a project manager
  • Proven ability to build productive relations with all departments and corporate levels.
  • Build strong, lasting client relationships and strategic partnerships through exceptional client service; serve as primary point of contact for client communications.
  • Fluency in both English and Japanese is required, with excellent writing including localization and oral skills in both languages
  • Excellent ability to learn quickly, retain information, follow detailed instructions, problem solving skills, and multi-tasking
  • Proficient computer skills, Microsoft Office applications, and experience preparing executive level presentations.
  • Familiarity with Adobe Illustrator, Photoshop & InDesign
  • Able to prioritize tasks and complete them accordingly

Timeline

Communications/ Marketing and Import

Embassy Freight Services Co.,LTD
12.2021 - Current

Communications/ Marketing and Import

Marazzi Japan Co., LTD
03.2016 - 11.2021

Sales Support Specialist

Takasago International Corporation
04.2014 - 09.2015

Internship

Travelodge Hotels, Inc.
12.2013 - 02.2014

Sales Support Specialist

SUMINOE Co., LTD
02.2010 - 03.2013

Sales Support Specialist

INTER COSMOS Co., LTD
09.2007 - 04.2009

Sales Assistant

MaxMara Japan Co., LTD
08.2004 - 08.2007

B.A. - Psychology

Mukogawa Women’s University
01.2000 - 01.2004
Sayaka MiuraMarketing/Corporate Branding/Team Manger