SAURABH VERMA

Work History

SUPPORT ACCOUNT MANAGER

ALLOT COMMUNICATIONS

TOKYO

01.2021 - Current

Worked with the Security Operations Manager, Security Operations Specialists and the Security Investigations and Intelligence Team to anticipate, identify and evaluate risks that carry a significant risk to the Network, Endpoints and Subscribers.
Supervised and preformed risk assessments & remediation strategies that created secure business process.
Established KPIs, counter-measures and policies and procedures for the monitoring of infrastructure and Endpoints in Customer Network.
Reviewed security presentations, security audits, network reviews to created network snapshots.
Conducted & supervised security reviews, deep penetration scans, testing, and overall security posturing on security engagements.
Enabled knowledge, mentoring & skills transfer SOC staff to discover security risks and mitigation.
Identified gaps and consulted on how to improve network defense, by designing and customizing the solution based on customers' network design, requirements and constraints.
Acted as an ambassador providing excellent, dedicated, and proactive service to demonstrate value, and assure customer satisfaction and success.
Managed team of employees, overseeing hiring, training and professional growth of employees.
Created and presented reports, Dashboards to Senior Executives for added Value and Engagement.

SENIOR SUPPORT ENGINEER

ALLOT COMMUNICATIONS

MUMBAI

01.2020 - 12.2020

Part of Global Support Services Team driven by Customer Success.
Providing Technical Support to Clients from All Regions.
Broke down and evaluated network and security problems with Penetration Testing, Vulnerability assessment, Network & Endpoint Security Policies ensuring seamless operations.
Patched software and installed new versions to eliminate security problems and critical bugs.
Rethought plans for each Project to devise lateral options filling unique security gaps and solution gaps.
Created, aligned and optimized Project Handover Policies
Performed proactive monitoring & reviews,root cause analysis and advanced troubleshooting.
Provided priority support to MVC customers in 24/7 uptime and secure environment
Performed Timely audits and sessions with MVC customers, building trust and ensuring recurring business.
Managed training and professional growth of employees.
Provided high-level technical support by resolving inquiries by phone, e-mail and web consistent with department and team service levels and goals.

RESIDENT SUPPORT ENGINEER

ALLOT COMMUNICATIONS

MUMBAI

10.2016 - 12.2019

Working at Customer Site, acting as SPOC for all the Technical Activities - E2E Solution deployment and Support.
Carried out day-to-day duties accurately and efficiently.
Delivered Professional Services , travel to different customer locations, prepared HLDs & LLDs.
Prepared variety of different written communications, reports and documents.
Audit Security Policies, ensuring Zero-day Protection, Vulnerability assessments and patching.
Worked with different customer teams to understand needs and provide excellent service.
Identified issues, analyzed information and provided solutions to problems.
Used critical thinking to break down problems, evaluate solutions and make decisions.
Demonstrated respect, friendliness and willingness to help wherever needed.
Tested new product offerings prior to release to assist development team in bug identification.

L3 NETWORK ENGINEER

IBM

PUNE

05.2016 - 09.2016

Identified issues, analyzed information and provided solutions to problems.
Responsible for Data center Implementation and Migration.
Responsible for configuration, troubleshooting and management of Routers, Switches, firewalls.
Responsible for BGP end to end routing on the network.
Security Policy and ACL implementation on firewalls.
Vulnerability assessment, penetration testing and patching
IPS configuration and policy audits.
Responsible for the projects like hardening, TACACS, SNMP configuration, server build,up-gradation of LoadBalancers, Switches, Routers, and ASA firewalls.
Providing technical supports on 24x7 environments.
GSLB, VIP, WAF configuration & Troubleshooting on F5 and Radware Platforms.

SENIOR NETWORK ENGINEER

CUBIX MICROSYSTEMS

PUNE

01.2016 - 04.2016

Oversaw company's entire network and related policies covering use, maintenance and infrastructure.
Established and monitored key performance metrics to verify consistent compliance with important networking & security standards.
End-to-end project deployments DPI and Security Products for our various clients. -
Providing remote/on-site support for all the issues.
Providing priority and proactive support to Strategic customers.

NETWORK ENGINEER

CUBIX MICROSYSTEMS

PUNE

08.2014 - 12.2015

Initiated and managed network test facilities to verify network hardness and resilience.
Detected intrusion attempts and promptly responded to DDoS attacks.
Monitored network capacity and performance to diagnose and resolve complex network problems.
Liaised with stakeholders to keep project goals and deadlines on target.
Troubleshot complex multi-vendor network service provider issues.
PAN India Design & Deployment of DPI Solutions.
Analyzing network traffic and understanding the Application bandwidth needs.
Monitoring device health & KPIs by Solarwinds NMS integration using SNMPv3.
Closing security loopholes: vulnerabilities and penetration open ports
Performing upgrades across all Platforms.
Implementing ACL`s and service policies on Cisco Firewalls.
Configuring ISE for AAA for all Network & Devices and Endpoints.
Analyzing vulnerable rules on firewalls that may have impact on the network.

NETWORK ENGINEER/TRAINER

NETWORXX

PUNE

02.2013 - 07.2014

Achieved comprehensive knowledge of Cisco Network and Security Programs
Gained Expertise as a Technical Trainer for Courses like - CCNA,CCNP for Routing & Switching and Security.
Trained many Aspiring College Students & Working Professionals on the Cisco Official Certification Courses.
Provided Expert Guidance, Feedback and Insights on the R&S and Security Concepts.
Prepared Practise Labs to replicate real-world problems and driven trainees to Troubleshoot complex scenarios more efficiently and quickly.
Certified on CCIE Security (Written) Exam and challenged self on empowering knowledge to trainees.

Summary

Overview

Work History

SUPPORT ACCOUNT MANAGER

SENIOR SUPPORT ENGINEER

RESIDENT SUPPORT ENGINEER

L3 NETWORK ENGINEER

SENIOR NETWORK ENGINEER

NETWORK ENGINEER

NETWORK ENGINEER/TRAINER

Education

Bachelor of Engineering - Computer Science

Skills

Accomplishments

Certification

Interests

Timeline

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