Summary
Overview
Work History
Education
Skills
WORK SYNOPSIS
ENDORSED BANKING AREAS
CLIENTS
PASSPORT DETAILS
Timeline
Generic
Satham Husain

Satham Husain

Associate Consultant - Information Technology

Summary

Dynamic professional seeking opportunities in Incident Management, Project Management, and implementation within the rapidly evolving sectors of Digital Banking, Payments, Insurance, and Transportation. Committed to contributing to a forward-thinking organization that values innovation and creativity while embracing challenges. Proven ability to navigate complex projects and drive results in high-pressure environments. Dedicated to leveraging expertise to enhance operational efficiency and deliver exceptional service.

Overview

12
12
years of professional experience
2
2
Languages

Work History

Associate consultant- Major incident management

HCLTech
05.2024 - Current
  • Incident Management Expertise: Managed and resolved complex incidents, ensuring timely and effective solutions.
  • Cross-Functional Collaboration: Worked with cross-functional teams to identify and implement incident solutions.
  • Process Improvement: Identified areas for process improvement and implemented changes to enhance incident management efficiency.
  • Stakeholder Management: Communicated incident status and resolution plans to stakeholders, managing expectations and ensuring satisfaction.
  • Incident Documentation: Developed, maintained, and audited incident management documentation and knowledge bases, ensuring compliance with internal and external stakeholder agreements.
  • Utilized strong analytical and problem-solving skills to resolve complex incidents.
  • Ensured timely escalations to internal and external stakeholders for team engagement and resolving major incidents within agreed SLA timelines.
  • Effectively drove major incident bridge calls with multiple stakeholders to identify and resolve incidents within stipulated timelines.
  • Conducted initial RCA investigations post-incident resolution.
  • Being accountable for resolving the outage via workaround or permanent fix.
  • Ensuring all administration and reports are maintained and up-to- date, including contacts information, technical diagrams, post major incident reviews.
  • Supporting and nurturing process improvements and knowledge base improvements.
  • Continually maintaining and developing tools and resources to manage major incidents effectively.
  • Providing periodic major incident metrics reports.

Major Incident Manager

TATA Consultancy Services
04.2022 - Current
  • Leveraging technology to issue all communications and providing key stakeholder management Leading, driving, facilitating and chairing all investigation activities, meetings, and conference calls.
  • Forming collaborative action plans with specific actions, roles and deadlines, and ensuring these are completed.
  • Matrix management of people, processes and resources including third parties – including resolving conflict to move forward to resolution.
  • Involving in severity-1 &2 issues to troubleshoot and restoring the services on time.
  • Preparing and reviewing RCA for internal and external stake holders.
  • Conducting the daily team meetings for the outstanding items for easy catch-up.
  • Conducting weekly meeting with internal and external stake holders to track and close the incidents on the agreed timeline.
  • Publishing transactional dashboards on daily/monthly basis to management.
  • Involved in change implementation and Migrations.

Assistant Manager

Financial Software Systems Pvt Ltd
09.2020 - 04.2022
  • Managing the operation and production support team with 20 members to ensure the operation delivery on time.
  • Monitoring the transactions, day to day activities of resources and ensuring reports and EOD files are reaching to clients on time.
  • Managing clients complaints and addressing the all the queries and complaints on time.
  • Involved in resolving production problems/incidents for the applications and Ensure all support service Level agreements (SLA) are met.
  • Interacting with internal and external stake holder frequently for the business needs.
  • Logging and tracking incidents/problems in JIRA with all the stake holders effectively for early closure.
  • Setting UP DR environment and involving in infrastructure migration.
  • Participating in client Audit and working on VAPT related issues.
  • Periodic review of application performance.
  • Decline analysis.

Assistant Manager

MRL POSNET An Worldline Company
10.2019 - 07.2020
  • Understanding and analyzing clients Business, existing system, architecture used at the client site & flow of domain/module been used in existing system.
  • Selecting appropriate technologies for development approach with Software team and vendors.
  • Converting Business requirement in to Technical requirement to changes in the existing Application.
  • Providing functional guidance/support to the project development team.
  • Providing weekly updates to clients, managing application deliverable and ensuring Agile process in place.
  • Supporting System Integration &User Acceptance Testing during project execution.
  • Experience in Production cutover activities, Post Production Support Activities like OS Patches, Server Up gradation, Production verification Testing(PVT).
  • Negotiate with clients for Efforts Estimation & Costing for application development.
  • Have comprehensive knowledge on all phases of SDLC with experience in various methodologies like Waterfall and Agile.
  • Managing end-to-end Solution Analysis,Design,Development while ensuring sustainable effort and schedule variance from the Projects.
  • Publishing Project Plan internally to the stakeholders.
  • API deployment/UAT Testing.
  • Document the work breakdown and target as per the schedule.
  • Submitting the project status report to internal stakeholders.

Senior Software Engineer

Financial Software Systems Pvt Ltd
08.2013 - 10.2019
  • Requirement gathering and Design.
  • IMPS Certifications with NPCI.
  • Implementation of new/mandatory CRs.
  • Publishing Project Plan internally to the stakeholders.
  • API deployment/UAT Testing.
  • Document the work breakdown and target as per the schedule.
  • Submitting the project status report to internal stakeholders.
  • Setting UP DR environment and involving in infrastructure migration.
  • Participating in client Audit and working on VAPT related issues.
  • Periodic review of application performance.
  • Decline analysis.

Education

B.E - Computer Science And Engineering

M.I.E.T Engineering College
Trichy, Tamilnadu
05.2012

High School Diploma -

State Board, GBHSS
Aranthangi, Tamilnadu
05.2008

High School Diploma - undefined

CBSE, R.C High School
Padregudi, Tamilnadu
05.2005

Skills

Operations Delivery

WORK SYNOPSIS

Associate consultant, playing a role of managing Major Incident Manager with over 12.1 years of experience having skill in Operations delivery,project management, incident management and implementation with proven expertise in the Digital Banking ,payments, insurance and transport sector.

ENDORSED BANKING AREAS

  • UPI (Unified Payment Interface)
  • Mobile Banking
  • Financial Inclusion

CLIENTS

  • Volvo/ UD trucks
  • AIG-American International Group
  • FAB-First Abudhabi Bank
  • HDFC Bank
  • ICICI Bank
  • Yes Bank
  • Indian Overseas Bank
  • Tamilnadu Mercantile Bank
  • Karur Vysya Bank
  • Bhutan National Bank
  • Bank of Baroda
  • India post payments Bank
  • Punjab National Bank
  • Bank of india
  • BNB Paribass
  • IDFC First bank

PASSPORT DETAILS

  • Passport no:27268376
  • Date of Expiry:16/10/2033

Timeline

Associate consultant- Major incident management

HCLTech
05.2024 - Current

Major Incident Manager

TATA Consultancy Services
04.2022 - Current

Assistant Manager

Financial Software Systems Pvt Ltd
09.2020 - 04.2022

Assistant Manager

MRL POSNET An Worldline Company
10.2019 - 07.2020

Senior Software Engineer

Financial Software Systems Pvt Ltd
08.2013 - 10.2019

High School Diploma - undefined

CBSE, R.C High School

B.E - Computer Science And Engineering

M.I.E.T Engineering College

High School Diploma -

State Board, GBHSS

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Satham HusainAssociate Consultant - Information Technology