Sascha Steinbrueck
Yokohama,14
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Head of In-house Service
Trumpf Cooperation Japan
06.2022 - Current
- Management and coordination of 30 service technicians, three installation coordinators and three mission planners
- Responsible assurance of the quality of all services
- Forward-looking deployment planning as well as control and coordination of service capacities
- Consistent implementation of the business plan and the quality targets in the service area
- Careful planning and monitoring of the use of operating resources
- Accurate reporting on the status and development of service activities
- Active implementation of operational guidelines, standards and processes.
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Proved successful working within tight deadlines and a fast-paced environment.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Participated in team projects, demonstrating an ability to work collaboratively and effectively.
- Worked effectively in fast-paced environments.
- Proven ability to learn quickly and adapt to new situations.
Service Group Manager at TRUMPF China
Trumpf China Co. Ltd.
04.2017 - 06.2022
- Revised service contract structure: Cost reduction, clear maintenance scopes, reasonable market price
- Increase in service contract ratio from 12% to 34%
- Establishment of an internal remote service team: Introduction of digital tools: visual assistance, service app, smart glasses
- Developed successful business strategies for revenue growth, increasing market share and brand recognition.
- Cost center and budget responsibility: 3D service group with a budget of 7 million euros
- Implement external service provider for hardware installation: Supervision of 20 contractors
- Definition of scope of work, training, quality control
- Management of relocation projects
- Enhanced team productivity by implementing efficient workflow processes and prioritizing tasks.
- Led cross-functional teams to achieve project milestones, ensuring timely completion and adherence to budget constraints.
- Established strong relationships with key clients, resulting in increased customer satisfaction and retention rates.
- Managed budgets for various projects, consistently meeting financial targets while maintaining high-quality output.
- Implemented training programs to improve staff skillsets, enhancing overall productivity and job satisfaction.
- Negotiated contracts with vendors and suppliers, securing favorable terms beneficial to the organization''s bottom line.
- Developed and implemented performance monitoring systems to track team progress.
- Improved team morale and retention through recognition and reward programs.
- Reviewed daily requirements and forecasts and delegated work for optimal coverage.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Defined clear targets and objectives and communicated to other team members.
Service engineer (national / international)
Trumpf Lasertechnik GmbH
05.2011 - 03.2017
- Enhanced customer satisfaction by promptly addressing service requests and providing technical solutions.
- Reduced equipment downtime by performing regular maintenance checks and implementing preventive measures.
- Improved system efficiency with thorough troubleshooting and root cause analysis of technical issues.
- Increased client retention, delivering exceptional customer service during on-site visits and remote support sessions.
- Boosted service quality by continually updating technical knowledge and staying current with industry trends.
- Maximized equipment reliability by recommending upgrades or replacements when necessary, based on performance evaluations.
- Provided comprehensive training to junior engineers, fostering professional development within the team.
- Collaborated with product development teams to share field insights that contributed towards design improvements and better user experiences.
- Delivered outstanding after-sales support, maintaining open lines of communication with clients to address concerns or inquiries promptly.
- Worked cross-functionally within organization and external partners, integrators and vendors.
- Inspected, evaluated and calibrated electrical and mechanical systems and components.
- Demonstrated to customers proper methods for operating equipment after it had been installed.
- Managed maintenance activities, supervised staff and inspected equipment.
Services Sales
Siemens Turbo-Machinery Equipment GmbH
10.2010 - 04.2011
- Enhanced client relationships by providing personalized alternative investment solutions tailored to their needs.
- Collaborated with internal teams to create customized marketing materials that effectively showcased alternative investment offerings.
- Provided exceptional customer service, addressing clients'' inquiries promptly and maintaining regular communication to ensure satisfaction.
- Met with clients to generate new business and negotiate contracts.
- Negotiated prices, terms of sales and service agreements.
Production planner
Metal Stamping Shop B. Steinbrueck
07.2007 - 09.2010
- Optimized inventory management through accurate forecasting and close collaboration with suppliers.
- Reduced lead times by closely monitoring production schedules and addressing bottlenecks promptly.
- Improved on-time delivery rates with diligent tracking of orders and proactive communication with stakeholders.
- Analyzed capacity constraints for optimal resource allocation, maximizing throughput while minimizing costs.
- Supported new product introductions by collaborating with engineering and quality teams during prototype development stages.
- Mentored junior staff members, fostering a positive team environment that encouraged knowledge sharing and skill development opportunities.
- Worked directly with production personnel to resolve production scheduling issues and conflicts.
Industrial mechanic
Liebherr Biberach GmbH
10.2004 - 07.2005
- Collaborated with other mechanics to complete large-scale projects efficiently and effectively.
- Continuously updated technical knowledge in industrial mechanics by attending professional development workshops, staying current with industry advancements and best practices.
- Operated hoists, cranes and power tools to disassemble devices and remove defective parts.
- Used hand and power tools to repair and maintain industrial machinery.
- Replaced worn or defective parts and adjusted settings to improve performance.
- Read and interpreted schematics, diagrams and blueprints to follow specifications in maintaining industrial machinery.
- Observed and tested operation of machinery or equipment to diagnose malfunctions using voltmeters or other testing devices.
Education
Bachelor of Science - Mechanical Engineering
Private Fachschule Erfurt
Erfurt, Germany06.2007
Skills
- Service Management
- Process control and optimization
- Relationship Building
- Business planning
- Organization and Time Management
- Fluent in English
- Team building
- Organizational Skills
- Teamwork and Collaboration
- Microsoft Office
- Supervision and leadership
- Problem-Solving
Languages
German (native speaker)
English (fluent)
Chinese (basic knowledge)
Enclosures
- Diploma
Further Education
- International Welding Engineer
- Trainer qualification
- REFA - Basic Education Labor Organization
- IHK-certified specialist for CNC sheet metal working
Availability Date
06/01/24
Salary Request
80,000 Euro
Confidentiality
True
Personal Information
- Age: 47
- Notice Period: 4 to 6 weeks
- Title: Global Reliability Program Manager
- Nationality: German
- Marital Status: Single
Certification
- Certified International Welding Technologist, Central Institute for Welding, Halle, Germany, 2008-2009
- Certified Industrial Mechanic, Technical Job College Gotha, Germany 2002-2004
Cycling
Usually I cycle around 300Km per week, my morning routing of 2 hours cycling gives me time to think about my upcoming work tasks and to prepare me mentally for my daily challenges.
Timeline
Head of In-house Service
Trumpf Cooperation Japan
06.2022 - Current
Service Group Manager at TRUMPF China
Trumpf China Co. Ltd.
04.2017 - 06.2022
Service engineer (national / international)
Trumpf Lasertechnik GmbH
05.2011 - 03.2017
Services Sales
Siemens Turbo-Machinery Equipment GmbH
10.2010 - 04.2011
Production planner
Metal Stamping Shop B. Steinbrueck
07.2007 - 09.2010
Industrial mechanic
Liebherr Biberach GmbH
10.2004 - 07.2005
Bachelor of Science - Mechanical Engineering
Private Fachschule Erfurt
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