Sarah MacDonald

-Conducted regular studio inspections to uphold safety standards.
-Investigated customer complaints promptly, identified root causes, and implemented corrective actions.
-Professionally resolved employee and customer conflicts, enhancing workplace harmony.
-Ensured that staff adhered to company policies related to cash handling, project quality, and procedures.
-Organized promotional activities, such as special events
Collaborated with other departments, such as Human -Resources, or Marketing, on initiatives related to Area Management duties.
-Managed staffing arrangements and resolved area-specific issues efficiently.
-In charge of training and mentoring new staff in the area.
-Experienced with PIP's, leading interviews, and contract signings.
-Experienced in problem-solving and able to maintain a calm demeanor under pressure.
-In charge of the studio budget and ensuring each location had what was needed to run effectively.
-Enforcing company policies and standards.
-Assisted with customer requests and answered questions to improve satisfaction.
-Oversaw monthly budget allocation, ensuring adequate resources and maintaining quality.
-In charge of maintaining sign-ups at the location, customer support with parents, and making innovative and fun displays.
-Allocated tasks among team members and implemented superior strategies to ensure project success.
-Forecasted, scheduled, and monitored project timelines, personnel performance, and cost efficiency.
-Devised and implemented solutions for project risks, ensuring adherence to quality and timelines.
-Created team objectives with specific goals outlined for each individual.
-Modified project plans when needed to better align with organizational objectives.
-Drove continuous improvement of the project delivery process by providing strong leadership.
-Motivated and encouraged team members to communicate more openly and constructively with one another.
-Provided guidance on the implementation of new policies and procedures in stores.
-Conducted periodic reviews of inventory levels and product mix in stores.
-Scheduled regular meetings with store teams to discuss objectives, performance metrics, and customer feedback.
-Analyzed financial data such as sales reports, budgets, and payroll records to identify areas of improvement.
-Reviewed staffing needs to ensure adequate coverage at all times in stores.
-Oversaw the recruitment process for new staff members, including interviewing and training.
-Worked with multiple departments on projects related to Area Management duties.
-Evaluated schedules, orders, and forecasts to plan processes and meet timetables.
-Implemented training initiatives to coach staff on best practices and protocols for enhanced profitability.
-Revitalized underperforming teams, and transformed profitability and productivity through targeted training.

• Involved in public relations of the company and engaged with various people with different backgrounds
• Assisted with the formula creation for bath products
• Created and edited labels and sensitive company documents
• Help to proof read and create monthly and yearly newsletters and marketing advertisements
• Created advertisements aimed at target audiences
• Applied knowledge of natural beauty products to ensure optimal correlation of product and customer skin type
• Proposed creative ideas to engage followers with different content types and formats.
• Curated content for social media platforms.
• Gathered information from staff to produce relevant content based on current activities and organization updates.
• Posted original content to client website, updating pages to align with current branding strategies.
• Utilized editing and photography tools to enhance storytelling.
• Posted useful, creative and timely content on social media, blog and website.
• Assessed data gleaned from social media activities and campaigns and made suggestions to improve effectiveness.
• Created engaging, brand-relevant content for social media channels.
• Researched industry trends and developed original ideas for content topics.

• Assisted customers with ticketing inquiries and purchase of tickets.
• Processed reservation changes and cancellations for customers.
• Answered phone calls from customers regarding films, tickets, and other related queries.
• Resolved customer complaints in a professional manner.
• Built and maintained productive relationships with employees.
• Took reservations from patrons by phone or online.
• Used TIFF software programs to assist customers in buying tickets.
• Work quickly and effectively to ensure customers could get the tickets they desired.