Saori Ogawa
Chiba,12
Summary
Dynamic leader with a proven track record at Imadeya Co., Ltd., excelling in e-commerce management and team leadership. Spearheaded online store operations, driving significant performance improvements and fostering cross-functional collaboration. Mastered SEO optimization and strategic planning, enhancing customer experience and achieving notable sales growth. Skilled in conflict resolution and process improvement, consistently surpassing goals.
Overview
6
6
years of professional experience
Work History
Leader of the EC Division Online Store at Imadeya
Imadeya Co., Ltd.
04.2019 - Current
- Store Operations Management: Oversee all aspects of the online store's daily operations, including ensuring the smooth functioning of the website, managing product listings, optimizing the user experience, and ensuring proper inventory management.
- Product and Inventory Management: Ensure all products are accurately listed, well-described, and updated regularly. Coordinate with suppliers and logistics teams to monitor inventory levels and prevent stockouts or overstock situations.
- Team Leadership: Lead a team of e-commerce assistants, content creators, and customer service representatives. Provide training, set goals, and maintain a productive work environment to ensure high performance.
- Sales and Performance Monitoring: Monitor sales metrics and KPIs to assess the store’s performance. Regularly analyze trends, customer preferences, and purchasing behaviors to develop sales strategies and meet revenue goals.
- Customer Experience Management: Ensure excellent customer service by monitoring and responding to customer inquiries, addressing complaints, managing returns and exchanges, and ensuring smooth order fulfillment.
- Marketing and Campaigns: Collaborate with marketing teams to plan, create, and execute promotional campaigns, seasonal sales, and product launches. Implement strategies to enhance visibility and increase conversions.
- SEO and Content Optimization: Optimize product descriptions, titles, and images to ensure high rankings on search engines. Implement SEO strategies to attract organic traffic and improve conversion rates.
- Order Processing & Logistics Coordination: Oversee order processing and shipping to ensure timely delivery. Work with logistics and warehouse teams to track orders and resolve any shipping issues or delays.
- Budget Management: Manage the e-commerce budget, ensuring that spending aligns with goals for advertising, software tools.
- Reporting and Analytics: Prepare regular performance reports for senior management, highlighting key insights, challenges, and opportunities for growth. Use analytics tools to track sales, customer behavior, and campaign effectiveness.
Education
Psychology、Social Innovation
Seijo University
Setagaya-ku, Japan03-2019
Skills
- Recruitment and hiring
- Incidents management
- Continuous improvements
- Team building
- Talent development
- Cross-functional collaboration
- Performance management
- Strategic planning
- KPI development
- Process improvement
- Relationship building
- Conflict resolution
Hobbies
Skiing, Camping, Pilates, Golf, Cooking
Languages
Japanese
Native language
English
Intermediate
B1
Korean
Upper intermediate
B2
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Leader of the EC Division Online Store at Imadeya
Imadeya Co., Ltd.
04.2019 - Current
Psychology、Social Innovation
Seijo University
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