Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Santosh Ghimire

Nagano

Summary

Dynamic and customer-focused professional with experience at Hotel Karuizawa Cross, excelling in front office management and hospitality services. Proven ability to enhance communication flow and resolve customer issues effectively. Skilled in time management and cash handling, consistently delivering exceptional service and maintaining high standards of organization and cleanliness.

Overview

8
8
years of professional experience

Work History

Front Desk Receptionist

Hotel Karuizawa Cross
04.2025 - Current
  • Greeted and assisted visitors, providing information about services and directing inquiries to appropriate departments.
  • Managed multi-line phone system, efficiently routing calls to enhance communication flow within the office.
  • Scheduled appointments and maintained calendars for staff, ensuring organized and timely service delivery.
  • Processed incoming and outgoing mail, facilitating effective correspondence management for the organization.

Barista

Costa Coffee
08.2017 - 12.2018
  • Prepared and served high-quality coffee beverages in fast-paced environment.
  • Maintained cleanliness and organization of work area to ensure compliance with health standards.
  • Engaged with customers to provide exceptional service and build rapport.
  • Operated espresso machines and other equipment efficiently for optimal beverage preparation.
  • Assisted in inventory management by tracking stock levels and notifying supervisors of shortages.
  • Maintained a clean and organized workspace for optimal productivity and safety.
  • Cleaned counters, machines, utensils, and seating areas daily.
  • Maintained regular and consistent attendance and punctuality.
  • Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.

Education

Bachelor in Hotel Management - Hotel, Motel, And Restaurant Management

Kantipur International College
Kathmandu,Nepal
09-2015

Skills

  • Customer service
  • Attention to detail
  • Time management
  • Listening skills
  • Cash handling
  • Problem-solving skills
  • Hospitality services
  • Front office management

Languages

Japanese
Intermediate (B1)

Timeline

Front Desk Receptionist

Hotel Karuizawa Cross
04.2025 - Current

Barista

Costa Coffee
08.2017 - 12.2018

Bachelor in Hotel Management - Hotel, Motel, And Restaurant Management

Kantipur International College

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Santosh Ghimire