Sanmeet Singh
Sarnia,ON
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
1
1
year of professional experience
Work History
Customer Service Representative
Airtel
Ludhiana, Punjab
06.2021 - 11.2022
- · Addressed customer inquiries and concerns through various communication channels, including phone calls, emails, and chat.
- · Investigated and resolved customer issues related to billing discrepancies, service disruptions, and technical difficulties, ensuring a high level of customer satisfaction.
- · Maintained up-to-date knowledge of Airtel's products, services, and promotions, assisting customers in understanding and maximizing the benefits of different plans.
- · Provided accurate and timely information to customers regarding account management, billing processes, and troubleshooting procedures.
- · Processed account changes, upgrades, and cancellations based on customer requests, ensuring proper documentation and adherence to company policies.
- · Educated customers on self-service options and guided them through troubleshooting steps for common issues, promoting a seamless user experience.
Education
GED -
Lamton College
Sarina04-2025
High School Diploma -
Ryan International School
Ludhiana, Punjab04-2022
Skills
- Call Management
- Product Knowledge
- Inbound and Outbound Calling
- Sales Reporting
- Technical Troubleshooting
- Customer Support
Timeline
Customer Service Representative
Airtel
06.2021 - 11.2022
GED -
Lamton College
High School Diploma -
Ryan International School
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