Intermediate General Software
Sangperch Lakkanachewan
IT Service Desk & Tech Support
Bangkok
Summary
With a proven track record at ITOne, I significantly enhanced customer satisfaction through remote support and efficient incident management , I streamlined IT service desk operations, achieving efficiency improvements as helper test knowledge base . My adeptness in both software support and make customer smile with my professional achievements.
IT support with track record of successfully managing service desk operations and delivering high-quality technical assistance. Known for strong teamwork and adaptability. Proficient in diagnosing and solving hardware and software issues.
Overview
6
6
years of professional experience
2
2
Languages
4
4
years of post-secondary education
Work History
Senior IT Service Desk & Tech Support
ITOne
Bangkok
12.2019 - 01.2025
- Enhanced customer satisfaction with prompt and accurate troubleshooting for hardware, software, and network problems.
- Improved IT service desk efficiency by implementing streamlined ticketing processes and knowledge base updates.
- Used ticketing systems to manage ,process support actions , requests and assign ticket to responsible team.
- Patched software and installed new versions to eliminate problem as basic solved (Refer knowledge base.)
- Responded to customer inquiries and provided technical assistance over phone or MS Team.
Administrative Officer
Business Services Alliance Co.,Ltd
Bangkok
09.2018 - 05.2019
⦁ Checking system QMS / solve, fix problem and coordinate with IT support
⦁ Support operations for mobile team
⦁ Support exam and modify score of PTT stations.
⦁ Conclude working as excel, word (Including using formulas such as Pivot Table, ETC.)
⦁ General Coordination
⦁ Checking and prepare products / guidebook for PTT stations
Education
BBA - Business Administration Program in Management
Kasetsart University
Nakhon Pathom , Thailand 05.2014 - 05.2018
Skills
Software
Interests
Technology and innovation
Hardware computer
Timeline
Senior IT Service Desk & Tech Support
ITOne
12.2019 - 01.2025
Administrative Officer
Business Services Alliance Co.,Ltd
09.2018 - 05.2019
BBA - Business Administration Program in Management
Kasetsart University
05.2014 - 05.2018
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