Intermediate General Software
Sangperch Lakkanachewan
IT Service Desk & Tech Support
Bangkok
Summary
With a proven track record at ITOne, I significantly enhanced customer satisfaction through remote support and efficient incident management , I streamlined IT service desk operations, achieving efficiency improvements as helper test knowledge base . My adeptness in both software support and make customer smile with my professional achievements.
IT support with track record of successfully managing service desk operations and delivering high-quality technical assistance. Known for strong teamwork and adaptability. Proficient in diagnosing and solving hardware and software issues.
Overview
6
6
years of professional experience
2
2
Languages
4
4
years of post-secondary education
Work History
Senior IT Service Desk & Tech Support
ITOne
Bangkok
12.2019 - 01.2025
- Enhanced customer satisfaction with prompt and accurate troubleshooting for hardware, software, and network problems.
- Improved IT service desk efficiency by implementing streamlined ticketing processes and knowledge base updates.
- Used ticketing systems to manage ,process support actions , requests and assign ticket to responsible team.
- Patched software and installed new versions to eliminate problem as basic solved (Refer knowledge base.)
- Responded to customer inquiries and provided technical assistance over phone or MS Team.
Administrative Officer
Business Services Alliance Co.,Ltd
Bangkok
09.2018 - 05.2019
⦁ Checking system QMS / solve, fix problem and coordinate with IT support
⦁ Support operations for mobile team
⦁ Support exam and modify score of PTT stations.
⦁ Conclude working as excel, word (Including using formulas such as Pivot Table, ETC.)
⦁ General Coordination
⦁ Checking and prepare products / guidebook for PTT stations
Education
BBA - Business Administration Program in Management
Kasetsart University
Nakhon Pathom , Thailand 05.2014 - 05.2018
Skills
Remote support
Ticketing system
VPN configuration
Application support (as SAP and Customer Application in company)
Incident management
Software support
Hardware support (Basic Skill)
Customer service
Network diagnostics
User support
Software
Interests
Technology and innovation
Hardware computer
Timeline
Senior IT Service Desk & Tech Support
ITOne
12.2019 - 01.2025
Administrative Officer
Business Services Alliance Co.,Ltd
09.2018 - 05.2019
BBA - Business Administration Program in Management
Kasetsart University
05.2014 - 05.2018