Results-driven Data Engineer and Technical Account Manager with over 10 years of experience in delivering innovative data management solutions and enhancing customer success. Proven track record in optimizing cloud infrastructure (AWS, Azure) and implementing effective data governance frameworks that lead to significant improvements in operational efficiency, achieving a 30% reduction in processing times and a 25% decrease in data-related errors.
Skilled at transforming complex technical concepts into actionable insights, facilitating informed decision-making for clients. Adept at building strong, collaborative relationships with diverse stakeholders, resulting in a 15% increase in customer satisfaction and retention rates. Passionate about leveraging data-driven strategies to drive business growth and improve service delivery.
Committed to continuous learning and staying abreast of emerging technologies to provide cutting-edge solutions that meet evolving client needs.
Hi, I’m
SANGJAE O
Watarida-higashicho,1-9-5
Summary
Overview
25
years of professional experience
2
years of post-secondary education
Work History
IBM JAPANTokyo
Technical Account Manager
08.2022 - 07.2024
Job overview
- Provided expert technical support for data governance solutions (IBM Cloud Pak for Data, IBM Watsonx) helping clients adopt advanced data strategies.
- Provided technical support for IBM Cloud Pak for Data and AI solutions, assisting approximately 30 clients in implementing robust data governance strategies.
- Collaborated with global teams to address technical challenges, resulting in a 89% increase in client satisfaction as measured by feedback surveys.
- Conducted training sessions for over 50 clients, optimizing the use of IBM platforms and improving their data governance and decision-making capabilities.
SBI Holdings Inc.Tokyo
Data Engineer
08.2014 - 07.2022
Job overview
- Led data integration projects using Azure and AWS, enabling seamless access to corporate data for over 200 users, driving data-driven decision-making that resulted in a 25% increase in data utilization across departments.
- Implemented data governance frameworks, ensuring compliance and security for over 1 million data entries, which reduced data-related errors by 40% and improved overall data integrity.
- Managed the migration of on-premises infrastructure to a containerized environment on AWS, achieving a 19% reduction in operational costs, translating to an annual savings of approximately ¥10 million.
- Conducted training sessions for over 100 team members on new data management tools, which improved team engagement and effectiveness in utilizing data resources.
M2 Soft Japan Inc.Tokyo
Developer
12.2010 - 06.2014
Job overview
- Designed and developed the "CROWNIX Report Portal," improving client reporting capabilities for over 100 clients, which streamlined data processing and increased reporting efficiency by 30%.
- Implemented advanced features, including report management and data integration, resulting in a 25% reduction in report generation time for clients.
- Provided tailored solutions and comprehensive implementation support to clients, leading to a 15% improvement in overall client satisfaction as measured by feedback surveys.
Next Inc. (now LIFULL)Tokyo
Web Developer
03.2006 - 06.2010
Job overview
- Designed and implemented a scalable database solution utilizing Oracle, Linux, and Java, which improved website performance by 35%, enhancing user experience and increasing site traffic by 20%.
- Managed the website's infrastructure to guarantee high availability, achieving 99.9% uptime and ensuring a stable user experience for over 1 million users.
- Conducted rigorous testing and optimization, leading to a 30% reduction in response time and significantly improving user satisfaction metrics.
EzTech Inc.Tokyo
Web Developer
03.2003 - 01.2006
Job overview
- Employed best practices in coding and documentation, ensuring maintainability and scalability of projects, which resulted in successful handovers to clients and a 20% reduction in post-launch issues.
- Developed user-friendly applications, incorporating client feedback that enhanced user experience and increased user engagement by 30%.
Intz.com Inc.Seoul
Web Developer
08.1999 - 04.2003
Job overview
- Developed and maintained an e-commerce platform that increased transaction volume by 25% through the implementation of new features and improved user interfaces.
- Spearheaded the development of a personal blog platform, enhancing user engagement and driving traffic up by 30% through effective social media integration.
Education
Seoul Digital University Seoul, Korea
BBA from Japanese Language
03.2007 - 02.2009
University Overview
Anyang University Kyungki, Korea
Bachelor of Science from Computer Science
03.1992
University Overview
Skills
Data Integration & Governance: Expertise in designing and implementing data management solutions, including governance frameworks, ensuring data security and compliance
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Timeline
Technical Account Manager
IBM JAPAN
08.2022 - 07.2024
Data Engineer
SBI Holdings Inc.
08.2014 - 07.2022
Developer
M2 Soft Japan Inc.
12.2010 - 06.2014
Seoul Digital University
BBA from Japanese Language
03.2007 - 02.2009
Web Developer
Next Inc. (now LIFULL)
03.2006 - 06.2010
Web Developer
EzTech Inc.
03.2003 - 01.2006
Web Developer
Intz.com Inc.
08.1999 - 04.2003
Anyang University
Bachelor of Science from Computer Science
03.1992
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