Saman Hedayati
Chiba
Summary
Practiced troubleshooter with excellent diagnostics and repair abilities, strong attention to detail and methodical approach. Boosts system performance by thoroughly evaluating and correcting different hardware and software issues. Detail-oriented IT with extensive experience in telecommunications, retail and customer service. Troubleshoots highly technical, complex issues with ease and patience. Delivers Tier 2 and 3 support knowledge. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level IT position. Ready to help team achieve company goals.
Overview
16
16
years of professional experience
3
3
Languages
Work History
Office Manager
MIRAI SETSUBI Co,Ltd
11.2017 - Current
- Implemented new software tools for streamlined project management, increasing efficiency in task completion across teams.
- Maintained computer ,camera and physical filing systems.
- Created, maintained and updated filing systems for paper and electronic documents.
Information Technology Specialist
Behkaranjam Technical Engineering Co,Ltd
08.2008 - 10.2017
- Diagnosed and executed resolution for network and server issues.
- Analyzed network traffic and performance metrics to optimize system performance.
- Translated complex technical issues into digestible language for non-technical users.
- Documented support interactions for future reference.
- Planned and implemented upgrades to system hardware and software.
- Used ticketing systems to manage and process support actions and requests.
- Coached and trained end-users on functions, features and basic troubleshooting of software .
- Spearheaded IT infrastructure projects from inception to completion.
- Designed and evaluated WAN and LAN connectivity technologies.
- Ensured data security, implementing encryption measures and access controls for sensitive information.
- Provided top-notch technical support for all employees, resolving issues quickly and efficiently.
- Controlled and managed server room, wireless network, server infrastructure, audiovisual equipment, laptops and video conferencing equipment.
- Monitored networks and network devices to resolve technical problems quickly.
- Configured hardware and granted system permissions to new employees.
- Performed daily system monitoring, verifying integrity and availability of hardware, server resources, systems and key processes.
- Implemented, developed and tested installation and update of file servers, print servers and application servers.
- Monitored systems in operation and quickly troubleshot errors.
- Learned and adapted quickly to new technology and software applications.
- Worked flexible hours across night, weekend, and holiday shifts.
- Proved successful working within tight deadlines and a fast-paced environment.
- Enhanced system performance by implementing hardware and software upgrades.
- Created user accounts and assigned permissions.
- Removed malware, ransomware, and other threats from laptops and desktop systems.
- Established, repaired and optimized networks by installing wiring, cabling and devices.
- Investigated and corrected problems with printers, copiers and other peripheral devices.
- Installed, configured and maintained computer systems and network connections.
Education
Master of Science - Computer And Information Technology
Islamic Azad University
Tehran,Iran 04.2001 -
Bachelor of Science - Computer Engineering Technology
Islamic Azad University
Roudehen,Tehran,Iran 04.2001 -
Skills
Compliance Monitoring
undefinedTimeline
Office Manager
MIRAI SETSUBI Co,Ltd
11.2017 - Current
Information Technology Specialist
Behkaranjam Technical Engineering Co,Ltd
08.2008 - 10.2017
Master of Science - Computer And Information Technology
Islamic Azad University
04.2001 -
Bachelor of Science - Computer Engineering Technology
Islamic Azad University
04.2001 -
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