Summary
Overview
Work History
Education
Skills
Certification
Foreign Languages
Timeline
Practical Experience
Generic
SAMAH ALAKLABI

SAMAH ALAKLABI

Summary

Experienced in business operations with a primary focus on Arabic markets, now expanding expertise to include English-speaking regions. Adaptable and versatile, seamlessly navigating between different cultural and linguistic landscapes to drive success in diverse business environments. Passionate about leveraging bilingual skills to foster cross-cultural communication and facilitate global business growth. Committed to continuously expanding professional horizons and making a positive impact in the international business arena.

Overview

15
15
years of professional experience
1
1
Certification

Work History

Front Of House Hostess - KSA Pavilion - Osaka Expo

THA/BLKK
03.2025 - Current
  • Visitor Engagement & Cultural Guidance:
    Welcomed and assisted thousands of daily visitors as the first point of contact at the Pavilion. Provided real-time support in crowd management, accessibility, lost children, and general visitor needs, ensuring a safe and welcoming environment for all.
  • VIP Pavilion Tours & Vision 2030 Storytelling:
    Conducted engaging, multilingual guided tours for international guests, including diplomats and high-profile visitors. Presented Saudi Arabia’s Vision 2030, cultural milestones, architectural symbolism, and key themes of the Pavilion in an informative and interactive manner.
  • Operational & Crowd Management:
    Oversaw smooth visitor flow during high-volume periods, managing queue systems and assisting with emergency scenarios in coordination with FOH teams and security. Ensured adherence to Expo safety protocols and guest satisfaction.
  • Managerial & Supervisory Support:
    Assisted supervisors and point-of-contact managers with critical daily operations, guest issue resolution, and operational decision-making. Provided reliable backup support to maintain efficiency and professionalism in all visitor zones.
  • Cross-Pavilion Collaboration & Communication:
    Actively engaged in teamwork with internal Pavilion departments and neighboring pavilions, fostering collaborative problem-solving, knowledge sharing, and smooth cross-cultural operations throughout the Expo grounds.
  • Participant – Cultural Exchange Program (CEP):
    Selected to participate in the Osaka Expo Cultural Exchange Program, an international initiative connecting Expo pavilions through professional rotation and cultural diplomacy. -Gained exposure to global best practices in guest services and pavilion operations. -Participated in Saudi-led induction programs including cultural engagement, health and safety, heat management, and operational briefings. -Supported and mentored visiting staff through a buddy system to ensure seamless cultural integration. -Represented the Pavilion as a cultural ambassador in CEP activities, helping to build professional bridges ahead of Expo 2030 Riyadh.
  • Team Member – Wonders of Arabia Cultural Experience:
    -Played an active role in the “Wonders of Arabia” event, held at the EXPO Exhibition Centre near the Pavilion from July 10–16, 2025. -Helped deliver an immersive cultural showcase of Saudi art, language, tradition, and hospitality to regional and international audiences. -Contributed to daily guest engagement activities and supported logistics for cultural activations and interactive booths. - Participated in collaboration with the Saudi Tourism Authority to present a lively and educational experience for Expo visitors, including supporting promotional activities such as the Doraemon tote giveaway campaign
  • Training & Professional Development:
    Proactively completed Pavilion-sponsored training in communication, operations, guest experience, and emergency response. Demonstrated a continuous growth mindset to level up responsibilities and prepare for future global events.

Tour Consultant

AMJ Innovative LLC
04.2024 - 03.2025
  • Developed customized travel itineraries based on client preferences and budget constraints.
  • Coordinated logistics for tours, including transportation, accommodations, and activities.
  • Collaborated with local vendors and service providers to secure competitive pricing and quality services.
  • Conducted market research to stay updated on travel trends and competitor offerings.
  • Promoted repeat business by establishing strong relationships with clients, offering exceptional service and follow-up support.
  • Assisted colleagues with complex client requests or concerns when needed, fostering a positive and collaborative work environment.
  • Introduced new destination options based on market demand analysis that led to an increase in bookings.

Trade Affairs

Zen Company
03.2023 - 10.2023
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Analyzed market trends to inform trading strategies and optimize portfolio performance.
  • Executed trades across multiple asset classes, ensuring compliance with regulatory requirements.

Social Media Manager

Majisuike Co., Ltd.
04.2021 - 03.2022
  • Developed and executed social media strategies across multiple platforms to enhance brand visibility.
  • Collaborated with design team to create visually engaging content aligned with marketing campaigns.
  • Monitored social media channels, responding promptly to customer inquiries and comments.
  • Analyzed engagement metrics to refine content strategy and improve audience interaction.
  • Scheduled and published daily posts, ensuring consistent brand messaging across platforms.
  • Conducted competitor analysis to identify trends and inform strategic content planning.
  • Assisted in managing advertising campaigns on social media platforms for targeted outreach.

Translator and Interpreter/Graphic Designer/Tour Manager

AHGS Co., Ltd.
08.2018 - 03.2021
  • Translated documents and materials between languages, ensuring accuracy and cultural relevance.
  • Interpreted verbal communications in real-time during meetings and events, facilitating clear understanding.
  • Collaborated with marketing team to create promotional materials, ensuring alignment with campaign goals.
  • Utilized Adobe Creative Suite to produce high-quality graphics for web and print media.
  • Designed visual content for digital platforms, enhancing brand identity and user engagement.
  • Coordinated logistics for tour itineraries, ensuring timely arrivals and departures.
  • Managed vendor relationships, negotiating favorable terms to enhance overall tour experience.

Quality Control Inspector

Nafisa Shams Academy, Art and Craft
11.2010 - 02.2011
  • Visitor Engagement & Cultural Guidance:
    Welcomed and assisted thousands of daily visitors as the first point of contact at the Pavilion. Provided real-time support in crowd management, accessibility, lost children, and general visitor needs, ensuring a safe and welcoming environment for all.
  • VIP Pavilion Tours & Vision 2030 Storytelling:
    Conducted engaging, multilingual guided tours for international guests, including diplomats and high-profile visitors. Presented Saudi Arabia’s Vision 2030, cultural milestones, architectural symbolism, and key themes of the Pavilion in an informative and interactive manner.
  • Operational & Crowd Management:
    Oversaw smooth visitor flow during high-volume periods, managing queue systems and assisting with emergency scenarios in coordination with FOH teams and security. Ensured adherence to Expo safety protocols and guest satisfaction.
  • Managerial & Supervisory Support:
    Assisted supervisors and point-of-contact managers with critical daily operations, guest issue resolution, and operational decision-making. Provided reliable backup support to maintain efficiency and professionalism in all visitor zones.
  • Cross-Pavilion Collaboration & Communication:
    Actively engaged in teamwork with internal Pavilion departments and neighboring pavilions, fostering collaborative problem-solving, knowledge sharing, and smooth cross-cultural operations throughout the Expo grounds.
  • Participant – Cultural Exchange Program (CEP):
    Selected to participate in the Osaka Expo Cultural Exchange Program, an international initiative connecting Expo pavilions through professional rotation and cultural diplomacy. -Gained exposure to global best practices in guest services and pavilion operations. -Participated in Saudi-led induction programs including cultural engagement, health and safety, heat management, and operational briefings. -Supported and mentored visiting staff through a buddy system to ensure seamless cultural integration. -Represented the Pavilion as a cultural ambassador in CEP activities, helping to build professional bridges ahead of Expo 2030 Riyadh.
  • Team Member – Wonders of Arabia Cultural Experience:
    -Played an active role in the “Wonders of Arabia” event, held at the EXPO Exhibition Centre near the Pavilion from July 10–16, 2025. -Helped deliver an immersive cultural showcase of Saudi art, language, tradition, and hospitality to regional and international audiences. -Contributed to daily guest engagement activities and supported logistics for cultural activations and interactive booths. - Participated in collaboration with the Saudi Tourism Authority to present a lively and educational experience for Expo visitors, including supporting promotional activities such as the Doraemon tote giveaway campaign
  • Training & Professional Development:
    Proactively completed Pavilion-sponsored training in communication, operations, guest experience, and emergency response. Demonstrated a continuous growth mindset to level up responsibilities and prepare for future global events.

Education

Master's Program - Department of Business Administration, International Business Major

Rikkyo Graduate School of Business
01.2020

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Japan Student Services Organization (JASSO), Osaka Japan Education Center
01.2013

Department of Fashion

King Abdulaziz University
01.2009

Skills

  • Area of Expertise: Research and Development, ,Travel consultancy , Travel Writer, Translation, Social Media Management
  • Foreign Languages: English: Advanced - Japanese: Advanced - Arabic: Native - Korean : absolute beginner
  • Software Skills:- Web management (WordPress) - Adobe applications - MS Word & Excel - ChatGPT

Certification

  • 2013 Japanese Language Proficiency Test N3 – Passed
  • 2014 TOEFL 60/120 – Obtained
  • 2021 TOEIC Public Test 815 Points – Obtained

Foreign Languages

Japanese Language Proficiency Test N3 – Passed
TOEFL 60/120 – Obtained
TOEIC Public Test 815 Points – Obtained

Timeline

Front Of House Hostess - KSA Pavilion - Osaka Expo

THA/BLKK
03.2025 - Current

Tour Consultant

AMJ Innovative LLC
04.2024 - 03.2025

Trade Affairs

Zen Company
03.2023 - 10.2023

Social Media Manager

Majisuike Co., Ltd.
04.2021 - 03.2022

Translator and Interpreter/Graphic Designer/Tour Manager

AHGS Co., Ltd.
08.2018 - 03.2021

Quality Control Inspector

Nafisa Shams Academy, Art and Craft
11.2010 - 02.2011

Master's Program - Department of Business Administration, International Business Major

Rikkyo Graduate School of Business

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Japan Student Services Organization (JASSO), Osaka Japan Education Center

Department of Fashion

King Abdulaziz University

Practical Experience

  • April 2017 Qatargas and RasGas Gastech Conference & Exhibition in Japan (Interpreter and Attendee Services)
  • September 2022 Saudi Arabia Corner at Tourism EXPO Japan (Interpreter and Attendee Services)
  • May 2024 Maldives Customs Surveillance and Enforcement Workshop (Interpreter and Attendee Services)
  • May 2024 Philippine Customs Surveillance and Enforcement Workshop (Interpreter and Attendee Services)

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SAMAH ALAKLABI